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Cold Stone Creamery Customer Service Phone, Email, Contacts

Cold Stone Creamery
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1.7 41 Complaints
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Cold Stone Creamery Complaints 41

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9:29 am EDT
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We walked in and the African American female working at that time walked by and said "I am not going to help them, you can help them" then helped the african american group behind us. We had a four person order. It was deliberate. When it was initially our turn she started rearranging and finding other things to do. I initially thought this was normal...

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10:30 pm EDT
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I work at wingstop right next to cold stone I sat down on the outside table and the employee came outside and told me I can’t sit there unless you order something and also our manager doesn’t like you guys anyways and he was disrespectful and he called the cops on us accusing me of stealing there outside chair. And after he addressed me there was someone sitting at the table too but he only told me to get up and leave

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12:01 am EDT
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I have been going to coldstones for well over 15 years and sad to say I do not give them anymore recommendations. In April I ordered 5 ice creams from them online and only 3 was delivered. One was still wrong. I contacted the store and they wanted to give me a credit even for the ones that I did not receive. I declined it and it was told to contact...

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Is Cold Stone Creamery Legit?

Cold Stone Creamery earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Cold Stone Creamery to be a trustworthy company. Although there's a 17% resolution rate for customer complaints, which deserves attention, Cold Stone Creamery is known for their high standards and safety. If you're thinking about dealing with Cold Stone Creamery, it's wise to check how they handle complaints.

We found clear and detailed contact information for Cold Stone Creamery. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Coldstonecreamery.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Coldstonecreamery.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Coldstonecreamery.com you are considering visiting, which is associated with Cold Stone Creamery, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The Cold Stone Creamery website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.

Cold Stone Creamery website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Coldstonecreamery.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Cold Stone Creamery has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 17% of 41 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Cold Stone Creamery. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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7:11 pm EDT
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Cold Stone Creamery Wrong Order

On Feb 6 2023 around 12.30 pm I ordered a Gotta have it Chocolate and Cheesecake mixed with Heath Bar to go. I always order the same thing. I didn’t start to eat it until the following day. There was no Heath Bar or Cheesecake in the order, It was loaded with nuts, which I can’t eat. It was Chocolate, Vanilla and Nuts. I paid over $8.00 for something I couldn’t eat. I have called cust service and never got an answer, I emailed 2 times never got a reply. This is the 3rd email. At the time I was the only customer in the store.

Desired outcome: Certificate for a replacement Gotta have it.

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11:31 pm EST
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Cold Stone Creamery Big round cake

I bought a ice cream cake and it had no cake inside. And I went to the cold stones with a picture of it and yazmen said I can get a free one took my order and said it was free. The next day I went to pick it up and the manager veneo said I had to pay $40 my opinion they shouldn't say they were giving me a free cake and not do it and she was really rude. It was the cold stones on 9170 west Stockton blv sweet 190 elk grove ca 95758

Desired outcome: I wanted the ice cream cake I was promised to get free but prefer my $40 instead of the cake because of the treatment that was given.

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3:49 pm EST
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Cold Stone Creamery Ice cream

I noticed the cake batter isn't available in Bengaluru location and even the toppings are not at all good. There are no graham crackers or white choco chips or pecan nuts or walnuts. The cold stone icecream is so creamy and tasty but unfortunately I was so dissatisfied visiting the whitefield Coldstone.i was so delighted that there is cold stone in india, however I was expecting the same as in Dubai here in India. highly unsatisfactory. Waste of money and time.

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10:54 am EST

Cold Stone Creamery Online Gift Card Order

I ordered a gift card online on 12/11/2022 and received a confirmation email. The $25 was charged to my account. It is now 12/27/2022 and I still have not received the gift card in the mail. I have been trying to get someone on the phone to get a refund. I have called the MIXINS number listed on the website multiple times and was transferred to what turned out to be the card manufacturer each time. They were totally unhelpful the first few times I called and transferred me to the Cold Stone corporate office. Today the manufacturer told me they have nothing to do with my order and that they’ve asked Cold Stone to stop transferring calls to them. I’ve left multiple voicemails at the corporate office to no avail. This has been one of the worst customer service experiences that I’ve had. It’s unacceptable that Cold Stone will take consumers money without providing the services that we’re paid for.

Desired outcome: I’d like a refund. I’ve already wasted over an hour of my life trying to get this refund.

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11:51 am EDT
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Cold Stone Creamery Unprofessional conduct hostile

Shift leader constantly treating me unfair, always rude and I’m a bit concern for my safety. Always making remarks, rows her eyes mumbles remarks that makes me feel uncomfortable.

I’m an employee and I’m not being treated with dignity and respect, I’m not being treated fairly.

My name is janessa santiago

Telephone number [protected].

Please contact me at your earlier convenience do this matter won’t escalate.

Desired outcome: Remove, or relocate that member, or put sonríen who is a professional for that shift role.

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9:00 am EDT

Cold Stone Creamery Cake Batter ice cream

Sat 8/27/22 coldstone Smithfield NC - about 4:30 pm

While fixing my order the rep rubbed her nose twice as she was handling my food. She was rushing and talking to the rep next to her as she was putting the whipped cream on top. As a result of her not paying attention, the whipped cream flopped sideways all over the cup. I asked her if she could give me some more whipped cream in her response to me was if you pay for it in a very nasty tone. I said never mind. She proceeded to tell me that I was rude. I said I’m not being rude as you are rubbing your nose and handling my food. I plan to call your boss and tell him to watch the camera. Nonetheless,I paid for my my ice cream and I should not have. Before I could even attempt to eat the ice cream, even if I wanted to do so. I see a big long hair right on top. Needless to say, I had to throw it away because I refuse to eat hair and maybe Boogers. I am a very dissatisfied customer and I plan to never go to cold Stone again.

See the picture below with the big gigantic hair in it right on top of my Ice cream

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6:29 pm EDT
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Cold Stone Creamery Ripped off! Not consistent in sizes.

I went to Cold Stone in Lincoln City, Oregon at 2:33 pm. I ordered a like it in a waffle cone and received a fair amount of ice cream. My husband ordered a like it in a cup and received very little ice cream and he questioned if that was a like it? They put a little more in the cup and it was significantly less than what I received as a like it. I ordered a child waffle cone for my grandson and received a cake cone but was charged for a waffle cone. I addressed it and the lady did not explain anything on prices and silently gave me a quarter out of donation jar.

Desired outcome: I want a fair amount at a fair price. Don’t want to be overcharged and treated like I’m an inconvenience.

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6:50 pm EDT

Cold Stone Creamery Ordered a birthday cake and it was never made

My daughter who is 18 ordered and paid for a birthday cake for her friend. It was ordered in advanced and was to be picked up on 7//16 at 11:30. When my daughter arrived at the store she was told they had the cake but it was not yet decorated and to come back at 1:30. So she did. When she arrived she was told that they were so sorry but evening shift was suppose to make the cake and they never did so there was no cake. When my daughter asked for a refund they said they could not issue refunds that the manager had to. Then she was told the manager would be in the next day. Today she called and was told the manager would be there but not until 5. She called back at 5:30 and was told the manager would not be there until the next day. So.. her friend had no birthday cake at all and my daughter is still out the money. There was no offer at all to make this right. Completely unacceptable.

Desired outcome: Full refund and a free item to make up for the 2 car trips and multiple phone calls that had to be made and the fact that her friend still had no cake for her birthday.

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4:06 pm EDT

Cold Stone Creamery Ice cream cake order not done

I placed a custom ice cream cake order for my dad’s birthday (5/11) at 145pm for pickup. The order was placed earlier this week online. They were quick enough to take the order and my payment. I go into the shop off of route 28 in waterworks, come to find out these [censored] NEVER MADE MY [censored]ING CAKE. I spent $45 dollars and expected my obligations to be met on a timely basis. And come up to nothing being made. Then the [censored] had the nerve to say they can give me a free one. NOPE! No reciept was given either. But they say my refund would take 10 days to be returned. I want this shop and it’s workers FIRED. They ruined my dad’s special day!

Desired outcome: I want the shop shut down and everyone that took the cake order FIRED. And refund my money

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6:13 pm EDT
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Cold Stone Creamery Presentation

My son and I have been going to Cold Stones quite often. We've been enjoying the product and the great customer service. We went in on March 21, and ordered at about 5:52 PM. There was different staff. My son ordered his usual cotton candy ice cream mixed with sprinkles and gummy bears. I ordered the Oreo Mintster. Something told me to check what I ordered but since I've never had any issues with them I didn't check until I got home. it was really difficult to find any oreos in this mixture and honestly it looked like they played with the food and then put it in the container. It looked like a child made my order. my son said his was fine. As for my order they could of done much better on it. I've never had to hunt down the product lol. I could barely find an oreo. So many places want a tip. My tip for this place would be come up higher in presentation. I I'm going to pay all this money for ice cream it better look good and taste good. It tasted bad. I couldn't even taste any mint.

Desired outcome: Replacement or a refund

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11:25 am EST
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Cold Stone Creamery Incident Report #2638899 *Opened November 15, 2021

Product was not rec'd from original order on 11/12/2021.

11/12/2021 6:30pm: called store after pick up. No manager on site.
11/12/2021 7:08pm: Emailed company complaint and follow up. No response.
11/15/2021 8:28am: Filed incident report (#2638899). No response.
11/22/2021 8:35am Followed up via email on incident report. No response.
11/30/2021 10:45am: called 1-866-4MIXINS. Spoke with Sharon, took my info. Will get a call in 1-3 business days. No call recd.
01/05/2022 10:40am: called 1-866-4MIXINS. Spoke with Kimberely, took my info. Will have supervisor return call. No call recd.
01/10/2022 11:20am: called 1-866-4MIXINS. Spoke with Kimberly again, took my info. Super stated they would call me. No call recd.
01/17/2022 10:50am: called 1-866-4MIXINS. Spoke with Navah. Placed me on hold for 5 minutes. Stated supervisor (Terry) would call me back in 15 minutes. No call recd.
*IF any call was made on behalf of CSC (which it was not) not one individual left a voicemail regarding the matter at hand.

I expect my credit of $14.52 to be CREDITED back to my card used on my original transaction that will be attached. So I can close this matter and justify that I will NEVER use your establishment ever again and I will suggest that family/friends go else where due to a simple matter being unresolved 60 days after the fact.

Three Emails
Four phone calls.

Your company has shown that has no pride on handling matters in any timely fashion nor a concern about rectifying any matter.

Desired outcome: Credit to card for $14.52

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4:56 pm EST

Cold Stone Creamery Pathetic behaviour by whitefield india bangalore branch

It was my birthday night me and my husband visited cold stone creamery in whitefield at 12, the store manager Mahesh behaved very rudely with us and he denied to serve ice cream and we were asked to go back hom and order online in a very unpleasant manner

Desired outcome: Rudeness to customer

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5:18 am EDT
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Cold Stone Creamery I am complaining about the professionalism

13600 Baltimore Ave
Unit 304
Laurel, MD 20707
United States

The above location with the employee that work today 11/10/21 at 3:05pm was very unprofessional. I am not sure his ethnicity, but maybe Middle East. This employee was NOT welcoming and very unprofessional. I've been going to cold stone for over 13 years now and today was the worst!

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8:22 pm EDT
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Purchase medium sized french vanilla and chocolate ice cream in a cup today. Less than 3 minutes after eating it, I became sick and vomited 3 times. I noticed that the ice cream was not cold. It was warm. I suspect that the freezer's temperature is turned down. I also noticed that the ice cream was melted, more than likely because it was not cold

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7:28 pm EDT
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On August 9th at the Clairemont location I took my son for Ice Cream. There were a group of ladies ahead of us and there were 2 people working. The lady was helping the 3 ladies and the other guy was doing something in the back. After for waiting our turn for 20 min or so another lady entered and got a cake. The guy came out and helped the lady who...

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5:00 pm EDT
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I order the Everybody's size every 10 days or so at the white plains ny location. When I picked up my last order, two servings of chocolate shavings mixins were missing. Icalled the store, spoke to Regina, told her my order was missing some of the mixins. I identified myself but before I could say anything else she got hostile and rude and started saying I...

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8:29 pm EST
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I found a hair near the bottom of my love it sized waffle cone bowl. It is also disappointing to find there was generally on my a teaspoon sized amount of pound cake. Employees seemed annoyed at my request to add pound cake to my peanut buttercup perfection. Customer service was below par and sad to find a hair in my ice cream made it worse. I have been to that store before, but this was the worst experience in have had there.

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Overview of Cold Stone Creamery complaint handling

Cold Stone Creamery reviews first appeared on Complaints Board on May 20, 2009. The latest review Service was posted on Jul 19, 2023. The latest complaint Service was resolved on May 04, 2014. Cold Stone Creamery has an average consumer rating of 2 stars from 41 reviews. Cold Stone Creamery has resolved 7 complaints.
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  1. Cold Stone Creamery Contacts

  2. Cold Stone Creamery phone numbers
    +1 (866) 452-4252
    +1 (866) 452-4252
    Click up if you have successfully reached Cold Stone Creamery by calling +1 (866) 452-4252 phone number 0 0 users reported that they have successfully reached Cold Stone Creamery by calling +1 (866) 452-4252 phone number Click down if you have unsuccessfully reached Cold Stone Creamery by calling +1 (866) 452-4252 phone number 0 0 users reported that they have UNsuccessfully reached Cold Stone Creamery by calling +1 (866) 452-4252 phone number
    Business Inquiries​
    +1 (480) 362-4800
    +1 (480) 362-4800
    Click up if you have successfully reached Cold Stone Creamery by calling +1 (480) 362-4800 phone number 0 0 users reported that they have successfully reached Cold Stone Creamery by calling +1 (480) 362-4800 phone number Click down if you have unsuccessfully reached Cold Stone Creamery by calling +1 (480) 362-4800 phone number 0 0 users reported that they have UNsuccessfully reached Cold Stone Creamery by calling +1 (480) 362-4800 phone number
    Business Inquiries​
  3. Cold Stone Creamery emails
  4. Cold Stone Creamery address
    Kahala Corp, 9311 E. Via de Ventura, Scottsdale, Arizona, 85258, United States
  5. Cold Stone Creamery social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Cold Stone Creamery Category
Cold Stone Creamery is ranked 12 among 101 companies in the Food and Beverages category

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