Complaints & Reviews

peanut butter perfection w/ waffle cone and pound cake

I found a hair near the bottom of my love it sized waffle cone bowl. It is also disappointing to find there...

supply and contact us

I am writing for two separate reasons, although one is based upon the other. Monday August 6, 2018, my...


My wife visited the Wellington FL location on March 22, 2018 to place an order for me. I have a very specific...

cookie dough

So me and my mothers favorite icecream place was always cold stone . Our favorite type of icecream is cookie...

Charlton Food

service and sanitation

I went into the cold stone on Carl t jones in Huntsville al. I asked for a cotton candy in like it for my...

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I wanted a mix In product

I went to the cold stone location in Howard beach 157-14 crossbay blvd at about 10:45pm Saturday night...

Lack of customer service

I pre-ordered a birthday cake on 2 days prior to pickup, as I was told I needed to do by the employee on the...

Old san juan (Puerto rico)

The store hours is advertised as if it closed at 10:00 pm. I arrived with my family (a total of three...

My "love it" sized sorbet

Good day,
Today I bought a "love it" sized sorbet at your movie towne trinidad and tobago branch. The ice cream sorbet barely occupied half the container it was in. I have been a loyal customer of the coldstone franchise both here in trinidad and tobago and when I travel abroad and this is not nearlt comparable to the quality service that I have received. I am extremely disappointed in the way the staff handled my complaint and I will be definitely not spending my money at any coldstone outlet any longer. This is not the level of quality or customer service that the coldstone franchise is well known for.

A very very disappointed formerly loyal customer.

Melissa ramnarine

My "love it" sized sorbet

Rude and disrespectful

I never was treated so disrespectful in my life. Came in the store to get an ice cream. The person behind the...

Gift cards

Don't buy their gift cards as a gift for anyone!!!
Date 6/276/2016
I have made at least 10 calls today to have my lost gift card replaced with a new one for which I have a receipt and the card number. I have been through several layers of customer no service and yet to get the issue resolved.In fact, the customer service # [protected] was outsourced and answered by someone in the dominican republic which was a bad connection and required multiple cards to find out no one there could help with my issue.

According to retailer I purchased it from, they do not offer replacement of gift cards if lost or stolen—buyer beware

  • Wine Is Good Jun 28, 2016

    It really is buyer beware when you lose something you bought. It is not their responsibility to replace your lost gift card. Next time, be more careful with your belongings. Honestly, how is your irresponsibility their problem?

    1 Votes


This is one of the worst stores I have been to, the owner needs not to own this store. I know she is the one...

Never honored coupon and being laughed at

I presented a $1 coupon that I received from the newspaper. The manager mentioned that I could pick from 2...


It seems that ALL cold stone stores have terrible service. I went to the one in Salisbury, Maryland and I noticed the girl making waffle cones. She dropped one, and used it anyway. They also left my friend and I waiting for ten minutes. The service was slow and the whole experience was awkward. They were rude and didn't seem to know what they were doing. They even gave me the wrong size cup. terrible, terrible service.

Worker not helping

I went to cold stone creamery last tuesday (2/22/2011) , when I walked in, there was a line of about 10...

Never again will they get a nickel of mine

I am an adult who ordered a 'kiddie size' and was charged 1.75 for a mini scoop of lousy lumpy ice and then another .75 for the cone!!! They insisted this is the company policy. I went to a different location to find out they do the same thing and I asked why and the nastiest of male managers said "i pay for it why shouldn't you" and I asked if they charge for cups and he said "do you want to argue or order?" needless to say I looked at him like he was crazy and left. Never again will they get a nickel of mine. Because they are franchised you have no recourse except to shop elsewhere or make it at home.

Worker was hangingover the counter talking to a group of her laud rude obnoxious friends

Two friends and i went to a cold stone this evening to enjoy some friend time and delicious ice cream. the closest cold stone to me is in Findlay, Ohio which is an hour away but to us it was worth the drive. when we arrived we found one of the workers hanging over the counter talking to a group of her laud rude obnoxious friends. there was three workers that we saw and they finally after waiting about 10 minutes came over and helped us. but they were just really rude and rushing us. after we got our ice cream the one girl goes back over to her group of friends and starts hanging all over the counter again to talk to them. the only time they were nice was when i asked for a lid and she game me the wrong size so i got into the car and it spilled all over!

Rip off

I bought two giftcards at coldstone creamery in klamath falls, oregon where I live for christmas gifts for my two daughters. This was in december.In january I took them to use the giftcards which had been locked in my lock box so they wouldn't get lost. The counter person said there was money on one card but not the other. I was told to come back tomorrow with a receipt and they would give me another card. So I went back the next day with my bank card information and date of purchase as I paid with my visa. Visa did have record of the sale. The counter person stated her manager said not to give a new card. So I got his number and name and called him he then backed off and said to bring the cards back again and he would look up the transaction with visa and on his records for credit card sales and replace my card. I didn't hear from him so I went back and all the windows were covered with paper. They closed !!! So I just got scammed. When I paid for the card the guy didn't put the money on the one gift card. So I will never buy a gift vard again anywhere or if I do I am making them prove the money is on the card before I leave. Thanks coldstone.

  • Ta
    takenbutnotstirred Apr 10, 2011

    Coldstone and TimHorton's staff are inexperienced and indifferent. They need to require receipts like other fast foods to prevent fraud.

    0 Votes

Went to help another customer without washing her hands

I wanted to get some ice cream, so I decided to go to my local cold stone creamery at woodfield mall in schaumburg, il. When I get there, there were 4 employees working there, and I was the only person in the store, and most of them were just sitting around. They acknowledge my presence, and then continue gossiping about another employee. After a few minutes of waiting, another employee finally says, "someone help this girl!". The girl who helped me, a large dark-skinned girl with a tattoo on her left shoulder, gave mediocre service, and even dropped something, a sign on top of the freezer, in one of the ice cream tubs and just placed it back as if nothing happened. She continued to help me, and when I asked for a lid at the end of the transaction, she slammed it down on the counter, which was evidently the wrong lid. As I was gathering my ice cream, the lady was fiddling around with other money, and then went to help another customer without washing her hands.

No phone call, no cake, nothing

I phoned my local cold stone creamery on power plant pkwy.In hampton va. To order a birthday cake for my grandson. They then informed me I needed to come in and pre-pay for the order 48 hrs before pickup date. I did, in fact I went into the store within 2 hrs of the phone order and paid for it. There was a minor storm the night before I was to pick up the cake. No big deal just an inch of snow. There was a sign on the door that they were closed due to "inclament weather". No phone call, no cake... Nothing. I called and left a very angry message on their machine, with the instructions to return my call the next day. I waited until after 2:pm until I finally decided to call them again. I was told by the ill-trained idiot that my order was not paid for and therefor had not been done. He didn't even ask my name or phone number, how would he know it wasn't paid? I told him I had the recipt and saw online that they had taken the money from my account, he said I would have to speak to the manager, who was conveniently not there at the time. By this time I was furious!!! Not only did they completely ruin my grandsons birthday, but now they were basically calling me a liar. When the manager finally did return my call she tried to blame everything on a new emplyee, and wanted to still sell me the cake that I no longer had any use for. I have called and left a complaint with the corp. Office and bbb. They never even tried to compensate me, only tried to pacify and placate me in vain attempt to diffuse my anger. Never again will I enter a cold stone creamery!!! In fact I will bad mouth them until my dying day or the two lame-brains at that store are fired and that shop goes under. I will never get his birthday back, there are reasons behind my wanting this birthday to be a special one, and cold stone creamery ruined it. There are no excuses for their inadequecies. You can help me by strongly suggesting they fire these grade school dropouts and train (Correctly) someone with good work ethics.