Factor 75

I used Factor 75 as it was good food delivered in a convenient way and it fit my lifestyle the price was great so that's not the problem and didn't become the problem until the end. I moved from *** to Washington the end of August this year 2021 I reached out to cancel my Factor 75 orders and the customer service agent I got was doing everything so I would cancel my plan, I couldn't find where to cancel it on my own which was the only reason I reached out. After unsuccessfully interacting with customer service to attempt to cancel my plan, was left no choice but to just go into the app every wednesday and skip the next weeks deliveries and I had been doing this every week since the end of August so much so that it sadly became part of my wednesday evening routine. On 11/9 I guess I was a few minutes later than normal to cancel the order, I thought it had gone through close the app went to sleep woke up in the am to a $119 charge on my card for food going to my old house in *** ( I'm in Washington now). I immediately got on the app and sure enough it shows that the order process to be delivered the week of 11/15, so I reached out to customer service a few hours after the order had been made and *** the customer service was terrible from the start! They have you fill out a form with all your information prior to starting at chat, I did so then rather than telling me the email I provided was incorrect they just kept asking me for my email so I kept giving them the same one it wasn't until they finally verified the delivery address that they told me the email address it was actually under, which I clearly didn't remember or I would have given it. Then told me sorry its after the cut off nothing we can do your plan is now cancelled log into your account or the app to reactivate. I tried to reach out again and this time was told I don't have an account nor any orders with them, I've disputes the charge with my bank and had to pay someone to go pick up this order