Factor 75

December 1, 2022 Factor 75 a food d3livery place for I assume people that are on diets. Someone used my debit card. They filled out all the info correct but my address! I heard my phone beep within minutes of midnight on the 1st of DEC. WHEN I LOOKED AT WHO IT COULD BE AND I SAW OVER $160 WAS MISSING FROM MY ACCOUNT. I LOOKED UP THE COMPANY. AFTER FINDING THE *** NUMBER AND WAITING TILL 6:15AM to call customer service. After reaching them I was told they could not refund my money unless I got either a police report or called my bank. I informed them I'd just like it canceled and my money returned. They told me that at 11:59pm on the day of the order they can not cancel the order. I asked wtand they said in no uncertain terms that if I wanted it fixed I'd have to handle it. Here's where it goes south. The customer *** agent #1 ***. Jerk he was. Then when I called back CS#2 told me that if it's after 11:59 they couldn't cancel it. I said we'll great because my card said the transaction was at 12:06am. I said cool. Put my money back and cancel this service. Because it was place after midnight so based on what you just said I'm good till 11:59 pm on Dec 1st. Then he said we'll once we confirm the order we can't cancel it. I said I never confirmed it. He mummbled something at that point I lost my mind. At this point I'm so livid I can't think straight. I've never received such a non chalant attitude from any company ever. They offered me no recourse 3xcept for me to take more of my time to fix something that's as simple as a button push. After seeing over 90 complaints all similar to mine. The Complaintsboard.com isn't doing anything to correct their pathetic business practices. I think it's important that all the people on here with complaints need to contact the attorney General. Then since I'm retired and I dont feel it's my job. But since I have too. Going to leave - reviews everywhere. All of my social media. All my businesses on our websites is boycotting factor 75!

I used Factor 75 as it was good food delivered in a convenient way and it fit my lifestyle the price was great so that's not the problem and didn't become the problem until the end. I moved from *** to Washington the end of August this year 2021 I reached out to cancel my Factor 75 orders and the customer service agent I got was doing everything so I would cancel my plan, I couldn't find where to cancel it on my own which was the only reason I reached out. After unsuccessfully interacting with customer service to attempt to cancel my plan, was left no choice but to just go into the app every wednesday and skip the next weeks deliveries and I had been doing this every week since the end of August so much so that it sadly became part of my wednesday evening routine. On 11/9 I guess I was a few minutes later than normal to cancel the order, I thought it had gone through close the app went to sleep woke up in the am to a $119 charge on my card for food going to my old house in *** ( I'm in Washington now). I immediately got on the app and sure enough it shows that the order process to be delivered the week of 11/15, so I reached out to customer service a few hours after the order had been made and *** the customer service was terrible from the start! They have you fill out a form with all your information prior to starting at chat, I did so then rather than telling me the email I provided was incorrect they just kept asking me for my email so I kept giving them the same one it wasn't until they finally verified the delivery address that they told me the email address it was actually under, which I clearly didn't remember or I would have given it. Then told me sorry its after the cut off nothing we can do your plan is now cancelled log into your account or the app to reactivate. I tried to reach out again and this time was told I don't have an account nor any orders with them, I've disputes the charge with my bank and had to pay someone to go pick up this order