Menu
Write a review
File a complaint
Facebook

Facebook review: unauthorized charges on my visa debit ( 11 comments)

A
Author of the review
11:15 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

One of my minor children gained access without my permission and has used my debit card to charge thousands of dollars to play games on Facebook. None of these charges were authorized by me or my husband. The charges began in September and occurred as recently as 11/13/13. I will be sending a follow up email complaint with all of the exact dates and charges . How this was undetected when thousands of dollars a day were being charged to a game like " Mall World" I don't understand. We want the charges to be reversed as soon as dates and amounts are provided.

11 comments
Add a comment
M
M
Monica Hames
Greer, US
Send a message
Oct 15, 2011 6:36 am UTC

I purchased 10 credits for $1 But was charged for $100

B
B
blame the parents here
Dunsford, CA
Send a message
Nov 13, 2013 11:43 pm UTC

How about having a talk with your child about stealing your debit card and spending money on it without permission. How is it Facebook's fault that your child does not know the difference between right and wrong? You have to be 13 years old to join Facebook. This is old enough to know the difference between right and wrong and how debit cards work.

B
B
blame the parents here
Dunsford, CA
Send a message
Nov 13, 2013 11:44 pm UTC

Whatever happened to parenting? I mean clearly if your son or daughter is old enough to be using facebook he or she is old enough to know the difference between right and wrong and using your card without permission is wrong.

M
M
MkStItCh
Buffalo, US
Send a message
Nov 14, 2013 8:00 am UTC

This is NOT facebooks fault... You have failed at controlling your child and securing your belongings.
This is a lesson in parenting that a lot of people must learn.
Maybe you need to delete your child's facebook account and find a way to punish him/her.

L
L
Logicisyourfriend
Houston, US
Send a message
Nov 14, 2013 9:11 am UTC

Actually, my guess isn't that the kid stole the card but that mom or dad had already entered the card number in FB and the kid just bought more lives (or whatever they do) Either way, a good life lesson for parents and child. FB has nothing to do with it.

B
B
blame the parents here
Dunsford, CA
Send a message
Nov 14, 2013 1:21 pm UTC

Read the first sentence logic, the child took the parents card without permission. They gained access to the card without permission and she is blaming facebook for snoody parenting.

L
L
Larry Simon
US
Send a message
Nov 14, 2013 2:39 pm UTC

I made a mistake & made a charge on my credit card no sure of what it was . I need someone to contact me about this matter . My phone# [protected] my email address is simon.larry83@gmail.com

L
L
Logicisyourfriend
Houston, US
Send a message
Nov 14, 2013 3:58 pm UTC

I read it clearly - could be open to interpretation. She said gained acces without permission, used the card to purchase. To me, "access" indicates that the card was already on file and the kid just accessed it. It does not say the kid "took" the card.

K
K
Kevin From London England
Ottawa, CA
Send a message
Nov 14, 2013 9:06 pm UTC

Whatever the reason logic, I think the kid needs a good kick up the rear and taught not to do this again.

B
B
blame the parents here
Dunsford, CA
Send a message
Nov 14, 2013 9:50 pm UTC

That could be the case Logic, however that is where it is up to the parent to monitor their children online. Explain how these scams work.

L
L
Logicisyourfriend
Houston, US
Send a message
Nov 15, 2013 9:49 am UTC

Kevin and blame - I don't dispute that this is a problem between the kid and the parents. See the last sentence of my first comment: "FB has nothing to do with it. " And Blame, I don't know what you mean by "these scams" This wasn't a scam. It was a kid making unauthorized purchases. I don't see any scam.

More Facebook reviews & complaints

View all Facebook reviews and complaints
  1. Facebook Contacts

  2. Facebook phone numbers
    Click up if you have successfully reached Facebook by calling +1 (650) 543-4800 phone number 84 84 users reported that they have successfully reached Facebook by calling +1 (650) 543-4800 phone number Click down if you have unsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number 178 178 users reported that they have UNsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number
  3. Facebook address
    1601 Willow Rd, Menlo Park, Menlo Park, California, CA94025-1452, United States
  4. Facebook social media
  5. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 12, 2026
Facebook Category
Facebook is ranked 2 among 35 companies in the Websites category