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Facebook complaints 1378

ComplaintsBoard
C
2:07 pm EST

Facebook Companies that sell products

Facebook allows fraudulent companies to advertise on their platform.

Check the web for complaints before you purchase. Most are overseas companies. If you purchase a product and it is not as advertised you will have to mail it back with tracking and the least it will cost is $60 via the post office. You can not apply to PayPal or your bank for a refund without returning it.

They are also soliciting pet training that is a scam.

Desired outcome: Warning to consumers.

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11:14 pm EST

Facebook Violating free speech

You guys violating section 230 of free of speech is against constitutional rights and can't stop us Americans from standing up and fighting back and will contact states attorney and congress again s as no judge Jeanine and Fox News exporters to attack you guys and other legal people so take my restrictions down off my Facebook account and contacted White House to you guys are not above the law Richard D antone and you guys will never stop my free of speech [censored] democrats that run this site

Desired outcome: Take my restrictions down off my Facebook account

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3:10 pm EST

Facebook Absence of a customer service team

I'm complaining about the fact that there is no customer service team on Facebook. I'm currently job searching and Facebook has been a great tool to search for nanny jobs through verified groups. I have been locked out of my Facebook account. I can change my password with my email on file but they have my old phone number therefore I'm not receiving the code for verification. I have reached out numerous times through the only way I can and I have not received an email or any kind of help.

Desired outcome: To be contacted by Facebook to resolve this issue

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12:50 pm EST

Facebook Facebook Live

I am unable to use any external mic with my iPhone 11 when using FB live. I purchased a Shure and a Rode Go Wireless mic that plug into the Lightning Port on the iPhone. Neither work when doing Facebook Live.

I talked with Shure and Rode Go and they said it was an issue with Facebook that many people are angry with Facebook for making this change starting back in Nov 2020.

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11:32 am EST

Facebook Getting banned & not being able to complain!

17/01/21

Japhy Ryder Facebook account:
https://www.facebook.com/xxZaZeNxx/

I have been banned for 7 days, FB gave me the option of complaining but when I attempted to, mysteriously an "Error" message came up!

This is what I wrote to them:

"If I call a man a "[censored]" because he is clearly without empathy, does that automatically lead to a 7 day ban?
Pretty quick response, don't you think?
If so then I apologise.
Not that it will make any difference, as it's clear that FB is targeting certain individuals, but I must stress that this is affecting my mental health as I suffer from severe depression!
I shall be contacting my remaining family & close friends via secure email regarding this matter.
If anything happens to me because of being isolated by this platform, there will be consequences!
You still have not responded to my last ban for posting something regarding racism, the original post STILL being online, no ban for them, huh?
Anyway, at most of the World have woken up to the facts about this platform.
Also, if you do not allow me to delete my photo albums (which I have previously reported & YET AGAIN been ignored!) before I leave this platform for good then expect legal action!"

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wojo21
Madison, Wisconsin, US
Sep 08, 2021 11:27 am EDT
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you dont get first amendment rights with FB - they are allowed by democrats to do whatever they want. I was banned for 30 days for complaining to a twit about How he felt removing Lee's statue was just desserts for a traitor. It old him that with That attitude we would have killed all the germna, s italtian and japanese for fighting agaainst us in ww2 - THAT was 'hate speech' ! LOLL OMFG! time to make a fake account and get back online

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Rita reetz
Old Bridge, US
Jan 31, 2021 11:58 am EST

I got banned for 3 days tried to email zuck@fb.com that is what I read it will not go through. I was reading about my new President Joe Biden, & this trump supporter was say bad things so I typed back to this trump supporter which he didn't like what I said & now I'm banned for 3 days what about the first Amendment rights. This is not the first time, I reported about Columbus how him & his men rapped & killed the American Indians, which you can read it in the history book @ Stockton State University, my daughter read it. So I typed the truth & get banned . For what I see is FB has a lot of trump supporters working their. At76 I've bee called a lot of names from trump supporters, but never turned them in its freedom of speech.

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M
9:49 pm EST

Facebook Policies

I cancelled my Facebook addount today after years of use.
Your actions to regulate access for political reasons is the root cause. When free speech is controlled by the media it is no longer free. I will be working
hard to convince my friends, family, and business contacts to boycott both Facebook and Twitter until your politically motivated policies stop.

Goodbye and best wishes.

Michael K. Jones

Desired outcome: Reevaluate your duty as an unbiased media provider.

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1:53 pm EST

Facebook Ashley12 store

As advertised on the FB website, I ordered a "buy 2, get one free" nativity set from Ashley12 store. It was advertised as of 16cm in height. It was ordered on Dec. 19, 2020 and received on Jan. 8, 2021. Not only did I not receive the 3rd "free set", it was grossly not as advertised upon receipt. The product was less than 2" in height and clearly a miniature set. This was not the product I thought I was ordering due to their false advertising. I have asked for return instructions and a full refund and am awaiting a response. They have a 30 day return policy. I would hope that FB will not allow this company to advertise on their website as this is clearly not as advertised.

Desired outcome: Full refund

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8:35 am EST

Facebook Report fake account

Some imposter have kept my friends photo on her/his facebook profile.
He is sensing her photos with some nude contents across facebook on messenger.
I have already reported this. But facebook have ignore this issue.
Integrity of my friend is compromised.

https://www.facebook.com/profile.php?id=100061287863859

Fake account profile.
Please close this account.

Desired outcome: Close the fake account

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5:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Comment

If someone wants to comment about buying ammo you need to stiop blocking it.

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6:04 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Folding garden bench

I ordered an item that was advertised on fb (garden foldup bench). Paid through paypal.$32.98 on 12/04/2020. I never received the product. I rarely purchase from companies that advertise on fb, but because of covid/christmas I trusted this company. Its a scam and I hold fb responsible. I feel I am not able to receive my $back, but I do hold fb responsible.

Facebook, please do not allow these companies to scam the public.

Desired outcome: refund of my $ and remove this advertiser from you site..and advertisers like them

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1:49 pm EST

Facebook Anniecloth

The Pan Huiling company in China is operating their same deceit under the company title Anniecloth. I too found myself out of over $100 due to this wicked scam; and as well trusted them due to facebook allowing their advertisement.

Facebook, you need to track them as Pan Huiling and block them as well advertise to expose this lie. I cannot imagine the number of people cheated by them.

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9:49 pm EST

Facebook Account Access

I've been unable to access my account since March 2020. I've submitted multiple requests over the past few months with the information that was required such as Identification.

I received in response back in March saying that due to the coronavirus pandemic nobody was around to review my ID so it would take longer.

After submitting months on I've still not received a single response after multiple attempts to recover my account.

Desired outcome: Regain account access.

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Dawnpawz
Florissant, Colorado, US
Feb 25, 2021 3:45 pm EST

I've had similar frustration. I've had comments removed randomly. The comments removed were simple ones like comments over how beautiful a painting was. When I asked about one comment and why it was removed, Facebook put it back. I wasn't given any reason. I just saw it back? They are doing strange and downright criminal things, like using my credit card after demanding my drivers license to review my account, hours later my credit card was used erroneously all over the United States. The bank when asked how can this sort of thing happen? The banks first reply was: Facebook is the biggest offender! I was shocked. Then I remembered that I had just given my drivers lic to Facebook to resolve what they said was an issue with my account. They had been doing so many random and odd things to me since December of last year that I've had it with them. It's so frustrating.

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The Fed up
, US
Jan 26, 2021 5:50 pm EST

Same here. They let me change a complete stranger's account password.

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9:58 pm EST

Facebook A client thats tries to scam you

narasimha narasimhappa, aka Ken Johnson, email [protected]@gmail.com, he tries to get close to you, and asks for $1000 bucks to "complete" his work, Hes is Dublin, Ireland right now, but his home Buffalo, New York. His phone is [protected]. I want you to throw him out, because hes a scammer! I was asked to send a gift card for 1000bucks to him. Hes a scammer, once a scammer, always a scammer!
I have given you all you need to get ahold of him, he answers his emails. Hes also google hangouts, where hes scamming again.I'm Nicole Pasley, and I want to hear what hes in for.
He scammed a bunch of money from people, this has got stop NOW!

Desired outcome: hes ineligible to be on facebook or google hangouts

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3:28 pm EST

Facebook Harassment by Facebook

I answered a post by another animal rights friend. I wrote stupid Africans . Meaning the governments that allow sport hunters to get permission to kill animals for trophy, not the people. Just like, "stupid Americans to burn their own flag!" my comment was a general statement about the countries in African allowing hunts for money and greed. There are over 10 African country that allow this slaughter of zoo type animals and endangered ones. I got restricted for what reason? I named no specific person, country, religion, race, or political group!

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Dawnpawz
Florissant, Colorado, US
Feb 25, 2021 3:50 pm EST

You wrote in a racist sounding way. What you should have wrote, "Those that go on sport hunt and trophy hunts in Africa are stupid for killing animals in such a way." What you wrote was racist. A computer can't read you mind or your heart intent.

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1:04 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Facebook is a waste of time, Because your old and new friends don't respond to you, because your friends they be on that Bull-S**t and they want you to type a message to them and They don't respond!!! Is money, jobs and college poisoning their mind!!! People be shot and killed on Facebook, That's the reason why I don't mess with Facebook!! Too much mess be...

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8:31 am EST

Facebook Restrictions

I shared a meme from another page. The page used a quote from a TV show, and I got multiple restrictions placed on my account for a month as a result. It was simply a Where's Waldo/Rick and Morty crossover meme with a Rick and Morty caption on it, Facebook said it violated their terms on dangerous organisations. Months ago when I shared it, it was apparently fine. Now when I'm close to getting my previous warning lifted it's not. I feel this is blatantly unfair and want it lifted, as well as any subsequent warnings, as I appealed it already and got knocked back.

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12:24 am EST

Facebook Posts

I was put in FB Jail for 24 hours for a comment that I was supposed to have made. Instead I was hacked yet I have no recourse but to sit out 24 hours. This is not fair that I have no way to defend myself against these evil idiots! This is against the constitution of the United States but I guess zuckernuim or whatever his name is, is above that. Actually they are lower than a snakes belly!

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3:22 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Facebook Complaints and customer care

I was locked out of my Facebook account for alleged inappropriate posting (nefarious activity supposedly) and though I can now again access my personal page I am still unable to get into my facebook business page that had a direct access to my credit card set up through Paypal to pay for boosted ad posts for my business. I think someone has hacked my email and gained access to the facebook business page to direct money from my account to pay for ads or something like that. I am unable to get in to check the page but another admin on my page did and sent me the ad transactions that have been authorised and none of the following are there. On 07/07/2020 three transactions appeared in a row removing $200, $225 and $2OO Total of $625 from my Paypal to Facebook ads. I have not authorised these payments nor have they registered in my Facebook advertising account. I have been trying to reach FB for a response since July but no help there as they keep asking me for info and then telling me that I am under investigation for inappropriate posts and closing the case contact each time. After one of many attempts to report or contact Facebook I was alerted a few days ago that my account may have been compromised with no further information provided to explain. My bank who I rang on the 07/07 told me that it is not their problem and Paypal also contact 07/07 have said repeatedly hat I need to take it up with Facebook not them as it was an authorised payment to an authorised payee. This is causing me a great deal of stress as I was in the middle of a fundraising campaign. There seems to have been some suspicious activity on my website / email around 03/09/20 and I think someone is using an old email address of mine to gain access. I don't know what to do. I have changed all my passwords and cancelled Paypal methods to ensure no further payments can come out. I am unable to access my business page which has been a disaster for me. I put in a complaint with Australian Fair Trading and was advised that they have no jurisdiction under Australian Law and that Facebook responded with the usual blanket letter in response to my claim. I have also logged a claim with Australian Cyber crime agency with no outcome as yet.
Orwellian stuff of nightmares. How many small creative non profit businesses such as my own have been heralded through the gates of social media advertising marketing, then persecuted and expelled without any justice to the point of having to close a venture. I don't have the energy money, time or the expertise needed to fight this battle alone and feel outraged and violated.

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12:26 pm EST

Facebook Community standards decisions

Yesterday I was laughing at a post a friend put up. A video that took place in Rome, Italy, a young man dressed as an elf on a stripper type pole. It was funny, it literally took place in Rome, and I thought it was silly and said so. Evidently someone at FB thinks because I used the word "Italians" in the comment about the video in Italy, that I used hate speech. That is the most absurd and insulting thing I have ever heard.
So the screen shows 24 hour restriction on my account "if I agree to plead guilty of Hate Speech. I did not commit any such crime and should not be forced to plead guilty to something so awful.
I am not guilty and so I said I wanted to dispute it. Immediately the restriction went from 24 hours to 30 days.
Just because I wanted to defend myself from this charge, I am restricted for 30 days, no way to dispute or anything.
I see friends and family on FB, the pandemic, and now my holidays I will not be able to share to them or wish them happy holidays, nothing.
This is insane, charged are guilty & punished for defending myself.
Please help me?

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janlund
New Brancepeth, GB
Apr 05, 2022 12:28 pm EDT
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I put a comment on a quiz trivia site I got 10/10 and posted a lighthearted comment '10 haha gotcha' Community Standard pulled me up today saying it went against their standards! It was a lighthearted comment. They also said i had TWO posts against me but NO IT WAS THE SAME POST. Would love an explanation ad to why! If this is 'inappropriate' why is swearing allowed?

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Tonifrom down under
Nullawarre, AU
Apr 09, 2022 6:00 am EDT
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Replying to comment of janlund

good luck with this, I have been accused of hate speech when congratulating a well spoken speech by a doctor, also for sarcasm (not directed at anybody) and comedy, also taken out of context

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11:50 am EST

Facebook Facebook in general

My account was recently banned from entering any text on pages. Was told that I went against community standards. No explanation was given to why io went against community standards. I think Facebook should be renamed the 3rd reich. As they also tried to burn and sensor information disgusting company. If I was to put graphic images of people and animals throats being cut or supported terrorism blm and antifa my comments conveniently wouldn't of gone against standards

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About Facebook

Screenshot Facebook
Facebook is a widely recognized social networking platform that allows users to connect and share with family and friends online. Originally created for college students, Facebook was founded by Mark Zuckerberg and has since become available to anyone over the age of 13 with a valid email address.

The platform's core services include the ability to create a personal profile, add other users as friends, post text and photo updates, send messages, and receive notifications when others update their profiles or interact with posts. Facebook also offers a live video streaming feature, the ability to create and join groups based on various interests, and the option to create and promote events.

In addition to its social networking capabilities, Facebook provides a marketplace for buying and selling goods locally, as well as a gaming platform that can be accessed within the site. Businesses and creators can set up Pages to connect with their audience, run targeted advertisements, and gain insights through Facebook's analytics tools.

Over the years, Facebook has expanded its product offerings to include other services such as Messenger, a standalone messaging app, and has acquired other companies like Instagram, a photo and video sharing platform, and WhatsApp, an encrypted messaging service.

Facebook's services are accessible via web browsers or through its mobile app, available on various smartphone and tablet devices. The platform aims to facilitate communication and content sharing among its vast user base, which spans across a diverse, global audience.
How to file a complaint about Facebook?

1. Log in or create an account: Ensure you're logged in to your ComplaintsBoard.com account. If you don't have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to open the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with Facebook. Make it specific and clear, such as "Unauthorized Account Deletion by Facebook" or "Facebook Ad Billing Dispute".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific problem you faced with your Facebook account or service.
  • Any relevant transactions, including dates and financial details, but omit sensitive personal financial information.
  • The exact nature of the issue, with as many details as possible.
  • Steps you've taken to resolve the issue with Facebook, including any communication with their support team.
  • The company's response or lack thereof.
  • How this issue has personally affected you, such as lost business opportunities, stress, or privacy concerns.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or receipts. Do not include sensitive personal information like social security numbers or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Facebook, whether it's a refund, account restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is understandable and that all facts are correct to the best of your knowledge.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Facebook on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive feedback from other users or from the company itself, so check back regularly to stay informed.

Overview of Facebook complaint handling

Facebook reviews first appeared on Complaints Board on Feb 15, 2009. The latest review I am complaining about my account has been suspended! was posted on Apr 16, 2024. The latest complaint do not use dating app was resolved on Jul 18, 2023. Facebook has an average consumer rating of 1 stars from 7765 reviews. Facebook has resolved 133 complaints.
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  1. Facebook contacts

  2. Facebook phone numbers
    +1 (650) 543-4800
    +1 (650) 543-4800
    Click up if you have successfully reached Facebook by calling +1 (650) 543-4800 phone number 65 65 users reported that they have successfully reached Facebook by calling +1 (650) 543-4800 phone number Click down if you have UNsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number 146 146 users reported that they have UNsuccessfully reached Facebook by calling +1 (650) 543-4800 phone number
  3. Facebook address
    1601 Willow Rd, Menlo Park, Menlo Park, California, CA94025-1452, United States
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