Ezeego1 Travels LtdFalse debit from my credit card!

K
This review was posted by
a verified customer
Verified customer

I tried to book my domestic flight tickets on EZEEGO1.CO.IN site, using my SBI credit Card. However, after submitting the CC information, the transaction has been failed to due to some technical problems. This transaction failed on 7th Sept, 2007. My SBI Card bill date is 6th of Every month and I realized that EZEE GO has levied an amount of 6389/- for a failed transaction on 7th Sept,07. I came to know about this billing on 8th Oct,2007 as my bill date for the Credit card is 6th of Everymonth. I called the CC company and got a reply that, they have got a request from EZEE GO to the specified amount and I need to contact the Vendor (EZEEGO). I went to their website and found some number to contact them. The pathetic experience started from there. No one is attending the calls in the given numbers. There are few e mail ids which we need to register our complaints and I have sent mails to them. The most irritating thing is, no body is responding to the mails also. I have googled and found few more numbers fo the Travel Agency and called them. After spending couple of hours on those numbers, finally I have one executive online over phone. She took my number and name and said, they will contact me. I have asked her to transfer the call to the concerned team, and shocked to hear the answer that they do not have a transfer facility. It has been 10 days raising the complaint in mail and over phone with no luck. I am really getting worried about my money as there is no response at all from the travel company. I really don't know to whom I have to contact for this dispute. SBI is not willing to take up this and the travel agency is not at all responding. Please suggest how to proceed in this matter.

My sincere suggestion for all the viewers is , please please please please, for god's sake, DO NOT USE THE SERVICES OF EZEEGO1.CO.IN . They seems to be real fraud people. I can not say WORST or PATHETIC service as they DO NOT provide ANY service to the customers.

Responses

  • De
    Deepakbhayani Jun 09, 2011

    With this many complint no body has complain to consumer court. If you had done complain to consumer court they have to refund the money with fine

    0 Votes
  • Re
    Remya May 16, 2009

    I will advice all the viewers that never book any ticket from EXEEGO.com as it seems to be fraudulent company. I was trying to book a ticket on 13th April'09 from delhi to cochin ref no. [protected] but due to some technical reasons the screen went blank and the transaction was not successful but they have debited this amount from my CITI BANK account. I am continously calling daily and doing follow up with them on mails also regularly from 19th April.Now its more than a month and my due date has arrived to pay the bill of my credit card but till this date EZEEGO has not resolved this issue. I had spend more than Rs.1500/- in my mobile bill in just talking to their CCE''s. Evertime a new CCE picks up the case and I have to provide complete details again and as per them they are not finding any such transactions in their record and they are investigating this matter from last 1 month. If they are not finding any transaction why they are not giving me refund. CCE has demanded me bank statement. OAC code and I have send them more than 20 times. EZEEGO1 treats customers very unsympatheticly. They put customers on hold for more than half hour and its been more than 1 month but my case is pending. As per CITI Bank merchant of CITI Bank has collcted this amount and it seems to be fraudulent case and I have to launch an FIR. I am realy not getting how to resolve this matter.EZEEGO1 has their office in Mumbai only and I am from Delhi otherwise I would have visited them. Now finally I have to end up with a police case. I am frequent flyer and book tickets through make my trip and yatra.com but it was my hard luck I tried with ezeego1. I request all the the viewers that never ever in life approach EZEEGO1 for any booking.This seems to be FRAUD company.


    Remya

    0 Votes
  • Ez
    Ezeego1 Jul 10, 2008

    Dear Mr. Arora,

    Greetings from Ezeego1.

    Please accept our sincere apologies for the inconvenience caused to you.

    Further, we wish to inform you that the applicable refund for the failed booking has been processed from our end. Also as per our records, the same was informed to you by us.

    Should you require any further clarification please feel free to revert to me.


    Kind Regards,
    Pallavi Garud.

    0 Votes
  • Sh
    Shelley Arora Jun 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I agree, eezeego1 is a total fraud company. after reading all these complaints my belief has gone stronger. Why dont we guys file a criminal complaint against the company for duping customers of thier hard earned money. I have had a similar experience yesterday . The booking failed yet my credit card has been charged. After calling thier call centre, i get a call back to pay more as the fare changed during booking. I even accepted to pay extra amount but eezego wanted me to punch my credit card no thru phone which i did not want to do. and they refused to wait till next day for payments thru internet as internet at my home was not working. Now they have cancelled the booking and god knows when will i get the refund. They are basically collecting money and using it interest free for god knows how many days. Its a malpractice which needs to be stopped.

    0 Votes
  • Sp
    S.palaniappan May 27, 2008
    This comment was posted by
    a verified customer
    Verified customer

    This is with reference to the hotel booked in munnar on may 11. i booked a hotel thru ezeego1 website and it has been cancelled due to unavailability of rooms. and ezeego1 never returened any amt till nw . i have called their executives many times and they are telling that ur amt will refunded within 72 hrs . and many 72 hrs passed away i have nt recived any amt.

    i request people never book anything from ezzego1 website they are fraud.

    0 Votes
  • Sr
    S R Rao May 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    It is shocking to read the long list of complaints.
    I happened to get to this site accidentally as my booking transaction was not getting through for quite some time. The call center help line was equally of no use.
    Based on the experience of others, I have decided NOT TO USE THE SERVICES OF EZWWGO1. Will share this with my relatives and friends.

    0 Votes
  • Sw
    Swati Gupta May 07, 2008
    This comment was posted by
    a verified customer
    Verified customer

    It is highly shocking that due to late receipt of your bill for Rs.600 approx., I had not made the payment to you in time. When I received your bill, I requested your Call Centre to waive off the late payment charges as I have not received the bill. I was told to pay the principal amount and rest shall be waived off.
    After that I have made several complaints but I am repeatedly getting your bills. Even out of frustration, I stopped using your card and tore the same and informed your centre, but still I am getting your bills which gives me mental agony and tension.

    In view of above, I request you to study my case and waive off your total bioll immediately, else if still I shall get your bill, I shall approach the Consumer Protection Cell for causing me mental agony and disgust resulting in irreparable losses and damages to me.

    0 Votes
  • Vi
    Vipul Garg Apr 30, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Hi,

    My credit card was mis-used on 10 april, I called ezeego1 customer care department, but they are not ready to tell me any details of transaction that was made through my Credit Card.

    I even asked if they tell me the details, i will be able to cancel the booking if booking is still valid, but they dont care of customer money and simply denied that they cannot help.

    They are happy to see customer money going in vain as they have already got their.

    Regards
    Vipul

    0 Votes
  • Ls
    L. Shridharan Apr 22, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I am thankful to all of you. With your experiences, I decided not to book thru Ezeego1. At one stage, I was tempted as I had bulk holiday booking plan in mind.

    My advise to all of you is to get a media coverage on the fraud thru a detailed investigation. Why not CONTACT Tehelka ?

    Also, I suggest collective legal action thru consumer forum now that so many of you are victims.

    All the best in your collective efforts.

    0 Votes
  • Bi
    Bina Mathew Apr 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    As per telecom with Mr. Praveen Kumar, His issue has been sorted out and the refund has been processed from our end.


    Kind Regards,
    Ezeego1 Team.

    0 Votes
  • Ja
    Jaidev Jethwani Mar 26, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I tryed to book a ticket on ezeego1 web site for indigo airline to my surprise not only they are overcharging then air line price they also charge more by Rs 100 on tax amount, all air lines charge Rs 2025 as tax amount Ezeego1 charge Rs. 2125 as taxes apart from charging Rs 75 as Transaction fee charges

    0 Votes
  • Sh
    shraddha Mar 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Same here..I have lodged several complaints and its been an YEAR, my query has not been answered. I shall never ever in my lifetime use ezeego1. This is the worst company.

    0 Votes
  • Ez
    Ezeego One Feb 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Dear Mr. Kumar,

    Greetings from Ezeego One.

    Sincere apologies for the inconvenience to you.

    With respect to your complaint, we request you to kindly provide us your contact number and/or email ID so that we can redress your grievance. Please send your details to me at [email protected]

    Kind Regards,
    Bina Mathew

    0 Votes
  • Ez
    Ezeego One Feb 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Dear Mr. Bose,

    Greetings from Ezeego One.

    Sincere apologies for the inconvenience to you.

    With respect to your complaint, we request you to kindly provide us your contact number and/or email ID so that we can redress your grievance. Please send your details to me at [email protected]

    Kind Regards,
    Ezeego1 Team.

    0 Votes
  • Ez
    Ezeego One Feb 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Dear Kiran,

    Greetings from Ezeego One.

    Sincere apologies for the inconvenience to you.

    With respect to your complaint, we request you to kindly provide us your contact number and/or email ID so that we can redress your grievance. Please send your details to me at [email protected]

    Kind Regards,
    Ezeego1 Team.

    0 Votes
  • Ez
    Ezeego One Feb 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Dear Ms. Bhagat,

    Greetings from Ezeego One.

    Sincere apologies for the inconvenience to you.

    With respect to your complaint, we request you to kindly provide us your contact number and/or email ID so that we can redress your grievance. Please send your details to me at [email protected]

    Kind Regards,
    Ezeego1 Team.

    0 Votes
  • Ez
    Ezeego One Feb 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Dear Mr. Stevens,

    Greetings from Ezeego One.

    Sincere apologies for the inconvenience to you.

    With respect to your complaint, we request you to kindly provide us your contact number and/or email ID so that we can redress your grievance. Please send your details to me at [email protected]

    Kind Regards,
    Ezeego1 Team.

    0 Votes
  • Ez
    Ezeego One Feb 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    As per telecom with Mr. Praveen Kumar, His issue has been sorted out and the refund has been processed from our end.

    Kind Regards,
    Ezeego One Team.

    0 Votes
  • Ay
    Ayonam Ray Jan 21, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Can't agree more on this. This company is a bunch of cheats. I booked a ticket in September 2007 and cancelled it on December 20, 2007. I got to know from their service representative that they take 21 working days to process a repayment which works out to one month. When I asked if they would pay interest at 3.95% to my credit card the answer was no. When I asked them if they would allow me to make a payment to them after 21 working days of booking the ticket, there was no answer. So these guys are essentially rolling the money they get from the refunds for their own business without paying any interest on that.

    This is plain cheating! So my advice to people is not to fall for their promotions and cheap fares and to strictly keep away from it. This is a "FRAUD COMPANY"!!!

    0 Votes
  • Na
    Nagesh Dec 09, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Its same thing happening across all the customers of ezeego, its no doubt the company is making good profits at the expense of the customers. In current scenario of customer centric market, i wonder how long they would carry on there business for a long time.

    0 Votes
  • Ta
    Tamhane Manoj Balaso Nov 30, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I had booked two ticket on Ezeego1.com website on 20th oct,2007 (from Delhi to Mumbai-Indigo flight), but they send me both tickets of same name i e Manoj Tamhane. At the movement, Indigo peoples not allowed my wife to travel on my other ticket of my name. So I canceled the same & purchased new ticket of Rs 2724.00 . I tried to contact him many more time, but no response every time. My contact no is [protected]. I had already wasted Rs 950.00 on phone.

    0 Votes
  • Am
    AMIT GUPTA Nov 27, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Friends, be careful... this is not a good site...

    0 Votes
  • Na
    -NA- Nov 23, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I agree and sympathize with you guys. I booked return tickets to Mumbai in October and cancelled the same by calling Indigo as no one answers at Ezeego1.

    The only reason I went to this website was a cash back but they have not refunded any amount to me even after a month. I have written more than 20 time and called them (on STD) but there's no response. I dont know how the hell are they still functional? Every customer is having similar experiences. I am taking legal action in this regard and would definitely get my money back along with a compensation for the extra time I spent asking for my money.

    This is the worst possible place to book your ticket. DON'T EVEN THINK OF BOOKING YOUR TICKETS ON EZEEGO1.COM.

    0 Votes
  • Vi
    vineet bhagat Nov 18, 2007
    This comment was posted by
    a verified customer
    Verified customer

    This is with reference to my tickets booked from New Delhi to Bangalore flight on JetLite (flight no. - S2 121) for 18/11/2007.
    The flight departure from Delhi was at 7:10 AM and flight arrival at Bangalore was 9:45 AM. My Booking reference is EZR-[protected]/A and PNR number is R5KCV2.
    I had booked the tickets on 22nd October 2007 and had made a payment through ICICI credit card amounting to Rs. 3662/-. The same has been debited from my account.
    I was sent an e-ticket from their end and when I reached the airport to get my boarding pass. The Jetlite staff brought to my attention that there had been no booking made by ezeego against my name. I came to know about this at 7:00Am with only 10 minutes to go for the flight. As a result, I could not board the flight.

    When I tried reaching them over their customer care number, first of all I had to wait well over half an hour to get across to someone. Finally when I did manage to get through, a lady named Bhavya, I brought the issue to her attention. And over the next half an hour, while i was stranded at the airport, Bhavya had no answer to my complaints. Whenever I asked her why were my tickets not booked when the money had been taken or why nobody had cared to inform me. all I got in response was silence and another set of "just hold". She told me that ezeego could book me on an alternate flight at 11:10 AM via Indigo, and would also incur the entire cost of the new flight I told her to call me back at sharp 20 minutes (by 8:20 AM) so that meanwhile could reschedule my commitments in Bangalore. she promised and said "I could trust ezeego on the same". But I did not get any call back. For the next 3 hours I was standing outside Airport waiting for a response from you guys and also frantically trying to reach your call center guys. Meanwhile my wife spoke to another of your call center person, Shweta, she assured that i would be given the indigo tickets and would be contacted on my cell within 5 mins. I never received that call also. Then I finally, after another round of 30 minute holding period, managed to reach first Vijeta and then Bhayva. She first said " we are investigating the issue" then she put me on hold. Then she told me that all the tickets booked on Jetlite (booking date: 22nd October) were cancelled as Jetlite had cancelled the flight. then again I was put on hold. After that she told me that everybody had been refunded but why I was not refunded was something she has no idea about as the people responsible for it were on leave for the day. But I could book the tickets with any flight and I would be refunded back in totality". When I asked her to send me a mail stating that the refund would be given she again put me on hold. Then she got back saying she had no authority and could not confirm anything to me and would require 24 hours to give any response on it. She said that I should meanwhile fax her the new ticket that I would be booking. But no assurance on refund.
    After that Bhavya called up my wife and told her that Jetlite had cancelled the flight S2 121. When I double checked with Jetlite staff, they assured me and confirmed to me that S2 121 was not cancelled as claimed by Bhavya but was just renamed to S2 231.
    At the end of the day, I have no tickets, my money is with them, i have missed my flight, I was stranded at the airport for hours and I am facing embarrassment in front of my business associates. This is a pure case of fraud and I would not take this lying down. I am going to take legal action against them. I would be filing a police complaint for fraud and cheating against their top management. And I would also like to make a special mention about their customer care representatives Shweta and Bhavya in the FIR.

    I have all the documentary evidence to prove that it is a case of fraud. I have my bank account statement, I have your email records, recorded excerpts of my interaction with Bhavya, my mobile and land line records to prove that this is a case of fraud.

    0 Votes
  • An
    Ankit Goyal Nov 15, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I strongly agree and empathize with all you people.

    I doubt if all the schemes they are running are really true and I swear not to touch ezeego website again ever. Even I have booked 2 tickets under the impression of a 25% cash back on ICICI bank credit cards but I think I should forget about it now. But in my case I was lucky to contact indigo who helped me out with my query when I told them ezeego is hopeless.

    0 Votes
  • Ji
    Jitendra Kumar Nov 15, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I had exactly same horrifying experience with EZEEGO1. They have pathetic service. They have published two numbers in their website and one of the number is not in service and other number there is no one. I have been made to wait for more than1/2 hour but no response.

    0 Votes
  • Ch
    chandra bose Nov 15, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I booked a ticket on Ezeego1 they offer 25% cash back on ICICI credit card ..but they haven't given any cash back to my two ticket's booked through Ezeego1. I tried calling the 24hr customer care number, however, no one picked up my call after being on hold for more than 40 minutes. I have tried this several times. I did not have access to toll free number, so I called their GSM number. I wrote 4 emails to all the email ids they have listed on their website. I also sent 2 fax messages, but no one contacted me. DO NOT USE THE SERVICES OF EZEEGO1.CO.IN

    0 Votes
  • St
    Stevens Nov 14, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I had a same problem with this website. I booked my return ticket to New York, however, because of the confusion on their website, I booked the return for the same day when I arrive in New York. I tried calling the 24hr customer care number, however, no one picked up my call after being on hold for more than 40 minutes. I have tried this several times. I did not have access to toll free number, so I called their GSM number. Since I am in Delhi, I spent so much of money through the STD phone call. I called them in the morning, late evening an even at midnight. But no one picked up my call. I wrote 4 emails to all the email ids they have listed on their website. I also sent 2 fax messages, but no one contacted me. The amount I have spent is a quite big, 43,404. So I am really concerned about it. I called the Jet Airways customer care and they told me that they cannot do any thing and that I have to contact Ezeego1 customer care. I wish I had to read these reviews before booking with them. I want my money back now. Please advise on how I can file a case in the consumer court.

    0 Votes
  • An
    ankur Nov 14, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I had the same problem!

    0 Votes
  • Ti
    Tilak Nov 14, 2007
    This comment was posted by
    a verified customer
    Verified customer

    My experience is not so bad as it appears, exept for their phone numbers. No one attends to the phone; but they respond to email for booking. They need to improve in promptness in attending calls and queries, cancellations, refunds etc.
    Tilak

    0 Votes
  • Ma
    manish thakral Nov 12, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I am also facing the same problem. I made the payment but dint got any ticket. So gain I booked ticket for Deccan. I tried calling them but no response at all. So if anybody knows about the legal part of this fraud than i am ready for it.

    if anybody is having the solution of this plz send me the same.

    0 Votes
  • He
    Hetal Sancheti Nov 07, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I had booked my air ticket for Indigo Airlines at Rs. 4757 through Ezeego1.

    This flight has been cancelled by Indigo Airlines due to some technical reasons & they have asked me to contact Ezeego1 for full refund since the tickets were booked through their website www.ezeego1.com.

    I do not have access to Ezeego1's Toll Free number and hence have called on [protected] several times since last 3 days right from morning 6am to 10pm but every time have been on hold for as long as 60-70 mins with no customer care executive for support.

    I have also written several emails to Ezeego1 but none have been answered so far. Its just 2 days for the travel date and I am just calling Ezeego1 helplessly 10 times a day. I am a resident of Bangalore and have been charged heavily for these STD calls that I am making to Ezeego1 as a waste.

    I also called Indigo 3 times spoke to Customer Support Executive they say that Indigo cannot help me with this refund as the booking has been made through Ezeego1 & they have already made a refund to Ezeego1 for my tickets.

    This is so disappointing & frustrating. This is a perfect example of POOR QUALITY CUSTOMER SERVICE.

    I really wish there should be some way to track these people & the money. I really hope to get my money back.

    0 Votes
  • Ki
    kiran Nov 01, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I am also facing same problem as Neelam, I have booked return ticket. But PNR has not been generated for 1 way flight and Invoice has been generated. I tried to call Ezeego1.com but couldn't connect , even I have send mails to them but after 3 days also there is no reply.

    0 Votes
  • Ne
    Neelam Pratim Gogoi Nov 01, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Yesterday I booked 2(Two) tickets through ezeego1.co.in site. My mail box (in their site) under the link of view transaction is showing that with “Booking Ref. No.:EZR-[protected]/A” and with “Invoice No.: I-[protected]” for an amount of Rs. 4468/. But the mail I received from their end as booking summery says “Your PNR No: Your booking has failed. Please call our call centre on toll free [protected] or GSM [protected]”.

    I tried to talk to their customer care call center but could not, even after waiting on hold for hours at a stress. During all this long waiting phone call, I could only hear an electronic machine attending my call.

    Yesterday I have even wrote two mails to them without any reply from their end till this afternoon. I confirmed with my bank and found that the amount has been already deducted. I even checked with the Air Deccan, but to my out most surprise there is no booking against my name.

    I have asked them through an e-mail to contact me within 24 hours or else I will go to the media with every proof I have and also to the consumer court.

    If anyone can help, Kindly do.

    0 Votes
  • Pr
    Praveen Kumar Oct 31, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I am very agree. First time I have booked my flight ticket through ezeego1 and I am sorry to say that it was not a good experience.

    I booked my ticket from Hyderabad to Delhi on 27th of this month for the journey of 2nd November. The reference no is EZR-[protected]/A.

    I am trying to reach these people on both the numbers that they have provided on the site but I am unable to get them. When I called to Indigo customer care and I came to know that my name is not there in the booking list for that flight (6E 302). Even they have deducted the amount from my account also. This is really pathetic. I dont know what should I do.

    0 Votes
  • Al
    Alka Bhagat Oct 28, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I have experienced the same problem. I booked a ticket on Ezeego1 and transaction got failed but money from my account was gone. I tried calling their number but no one picks up that number. no one responds on emails also. very very bad experience. will never try to book my tickets by this agency.

    0 Votes
  • Pa
    Pavan Oct 24, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I agree to this point. I had a similar experience with them. They have booked an e- ticket to me whereas it required a physical ticket. It was a great pain for me on that day and I had to buy another ticket.

    No body picks up the phone numbers given in the site and no one responds to the mail. I think these guys have run away for ever with the money..

    If anybody can help me please mail me across.

    Regards,
    Pavan Kumar.

    0 Votes

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