Ezeego1 Travels Ltd — False debit from my credit card!
I tried to book my domestic flight tickets on EZEEGO1.CO.IN site, using my SBI credit Card. However, after submitting the CC information, the transaction has been failed to due to some technical problems. This transaction failed on 7th Sept, 2007. My SBI Card bill date is 6th of Every month and I realized that EZEE GO has levied an amount of 6389/- for a failed transaction on 7th Sept,07. I came to know about this billing on 8th Oct,2007 as my bill date for the Credit card is 6th of Everymonth. I called the CC company and got a reply that, they have got a request from EZEE GO to the specified amount and I need to contact the Vendor (EZEEGO). I went to their website and found some number to contact them. The pathetic experience started from there. No one is attending the calls in the given numbers. There are few e mail ids which we need to register our complaints and I have sent mails to them. The most irritating thing is, no body is responding to the mails also. I have googled and found few more numbers fo the Travel Agency and called them. After spending couple of hours on those numbers, finally I have one executive online over phone. She took my number and name and said, they will contact me. I have asked her to transfer the call to the concerned team, and shocked to hear the answer that they do not have a transfer facility. It has been 10 days raising the complaint in mail and over phone with no luck. I am really getting worried about my money as there is no response at all from the travel company. I really don't know to whom I have to contact for this dispute. SBI is not willing to take up this and the travel agency is not at all responding. Please suggest how to proceed in this matter.
My sincere suggestion for all the viewers is , please please please please, for god's sake, DO NOT USE THE SERVICES OF EZEEGO1.CO.IN . They seems to be real fraud people. I can not say WORST or PATHETIC service as they DO NOT provide ANY service to the customers.