The complaint has been investigated and
resolved to the customer's satisfactionResolved Eyemart Express — defective product/terrible customer service
resolved to the customer's satisfaction
Purchased frames. Waited 10 days for them to be ordered and made. When completed, took them home. A few days later a pet damaged the glasses so took them in to be replaced. Waited 10 to 14 days for replacement. When completed, took them home. Next day tried to clean them with regular microfiber cloth but lenses rattled, moved inside the frames. Took them in and was told they were too big, the frames. Waited 10 days or so again for replacement. Picked the third pair up and went home. Same problem. Returned to store and demanded refund. Manager agreed they were poorly made and expressed disgust, embarrassment by poor workmanship. Asked if he could have one more try and he would handle it himself. Also said I could have free ( ! ) pair of sunglasses. 3 weeks pass and no words. Called store surprised they were taking so long. Was told manage was out of town but glasses were ready. Can't believe I was not called as soon as they were ready. Obviously manager did not take my complaint seriously.