The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Eyemart Expressdefective product/terrible customer service

Purchased frames. Waited 10 days for them to be ordered and made. When completed, took them home. A few days later a pet damaged the glasses so took them in to be replaced. Waited 10 to 14 days for replacement. When completed, took them home. Next day tried to clean them with regular microfiber cloth but lenses rattled, moved inside the frames. Took them in and was told they were too big, the frames. Waited 10 days or so again for replacement. Picked the third pair up and went home. Same problem. Returned to store and demanded refund. Manager agreed they were poorly made and expressed disgust, embarrassment by poor workmanship. Asked if he could have one more try and he would handle it himself. Also said I could have free ( ! ) pair of sunglasses. 3 weeks pass and no words. Called store surprised they were taking so long. Was told manage was out of town but glasses were ready. Can't believe I was not called as soon as they were ready. Obviously manager did not take my complaint seriously.

Responses

  • Ze
    zerohour18 Nov 11, 2018
    This comment was posted by
    a verified customer
    Verified customer

    hello I placed my glasses order days ago and they are finally ready and the customer service here in Texas on south military this place had poor poor service with attitudes and very rude ya have terrible service and need to have a wake up call and get your things straight photo is of 5 other people just for a pick up

    Comments

    0 Votes
  • Gl
    Glen Boudreaux Sep 10, 2018
    This comment was posted by
    a verified customer
    Verified customer

    This inquiry is not exactly a complaint...however I am having trouble (on you site) locating a HAVANA TORTOISE colored frame ...FYI my frame size is ...[protected], Also can i purchase only the frames if decide to do just that ?

    0 Votes
  • Po
    poundsandupurazz Feb 02, 2010

    You need to call Eyemart Home Office with your complaint. The # [protected] and ask for Tracy Marr. I f you can`t get any where with her call the President of Eyemart Express Jonathon Herscowitz at [protected] his cell phone #.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.