eSkincareStore
reviews and complaints

They sent me a dried/defective product which was a 4 months supply according to the product's website. After about 2.5 weeks it completely dried out. I contacted them and asked to talk to a supervisor. He asked me to return the product and if it was dry, they will refund me the full amount (as they didn't have any of that product in stock to re-send) and 25% stocking fee wouldn't apply as it was a defective product. I did that but they refunded me a portion of it and held about $50. When I called them back, customer service said that we identified this as not defective and the reason was dry was that you used it too much! Can you believe this?! A 4 months supply and after 2 weeks of usage, they claimed I used it too much! A BS excuse in order to not to pay me fully. They never returned my calls when I asked for a supervisor! Save your time and money and shop somewhere else.

Ordered products from Eskincarestore website and they did not ship my order. I waited for over two weeks and there was no update regarding my order status and when I contacted them I was told that order was not shipped. They refused to explain anything.
Since I paid via PayPal I immediately contacted them and asked for help. Only after I opened a dispute and involved PayPal Eskincarestore finally shipped my order. I bet they tried to scam me!
By the way, I'm still waiting for my order!

I have purchased something from www.eskincarestore.com website and received an incorrect order. I immediately contacted customer service and explained what happened.
Then I asked for a replacement but their rep was quite impolite and refused in a rudely manner! They said that they don't do refunds. I told them that I did not ask for a refund, all I wanted was to get what I paid for, but they did not want to listen! They said no returns and refunds and that was their final decision. What a joke!

I don’t advise anyone to buy from the company www.eskincarestore.com. I ordered two products, one was cream and another was liquid for face. The second bottle was improperly packaged and some liquid was split in the package. I couldn’t use it already, so I decided to contact the seller and asked to change the order. To my surprise, these jerks ignored all my emails. Maybe someone has any idea how to get any info from this seller and return money back, please contact me then or leave a comment. Thanks.

I ordered a free sample from eskincarestore.com and I have just seen my credit card bill and they charged my account 2 times with amounts of $89.82 and $89.86. This really makes me mad as there is nothing on the site about charging this amount or I would not have ordered it. I didn’t know that this order would cost me so much. Otherwise, I would never order from this company.