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Foam Factory Customer Service Phone, Email, Contacts

Foam Factory
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www.thefoamfactory.com

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1.0 14 Complaints
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Foam Factory Complaints 14

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N
4:58 am EST

Foam Factory unprofessional

Absolutely unorganized and unprofessional staff that only irritates and never does their job properly.
I am so tired of dealing with them, but I need to finish and make them resolve my issue.
I am having several problems with my order (shipping and delivery issues). I don't think it's hard to resolve it. I swear if I could do it by myself, I would.
But their support is absolutely clueless and they have been trying to resolve my problem for 2 weeks promising to call me back or transferring me to another representative. Each time I call I get the same treatment. Tell me, will this mess ever end?

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S
3:43 am EST

Foam Factory order

I made an order here and did not receive anything. I also can't reach anyone from www.foambymail.com about my order status and I have absolutely no idea what to do. I already checked the reviews and I'm quite worried about the situation I'm in. This company seems like a scam and after all the reviews I saw I would not be surprised if they scammed me.
I will still try to get any response from them but I'm not sure what to expect. Better stay away from this company.

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K
6:20 am EDT

Foam Factory scammers!

I have ordered a foam from The Foam Factory website and my order was supposed to be delivered for free, no shipping fees.
When they charged me I saw that they take more than I expected and when I contacted The Foam Factory support to find out what was going on they said that they charged some extra money for shipping! Are you kidding me? I demanded my money back and they claimed that it was my fault and that they never told anything about free shipping!
The I asked them to cancel my order but they said that was not possible. Avoid doing business with these scam clowns!

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Is Foam Factory Legit?

Foam Factory earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Foam Factory to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Foam Factory is known for their high standards and safety. If you're thinking about dealing with Foam Factory, it's wise to check how they handle complaints.

We found clear and detailed contact information for Foam Factory. The company provides a physical address, 2 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Foam Factory has claimed the domain name for thefoamfactory.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Thefoamfactory.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several positive reviews for Foam Factory have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

However ComplaintsBoard has detected that:

  • While Foam Factory has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 14 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
ComplaintsBoard
B
12:21 pm EDT

Foam Factory seller found a lot of excuses and my order still hasn't been sent

I won’t use the website www.foambymail.com again. I ordered two foam mattresses from the seller, who promised to me a discount for the delivery. But he took the whole sum and hasn’t provided the confirmation info and details about the delivery. I called him every day and waited for the news, but each time the seller provided some excuses, why he hasn’t sent info or order. It is really frustrating to wait and listen to such lies and blah-blah.

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S
6:30 am EDT

Foam Factory seller provided wrong size of mattress and hasn't helped me to solve the problem

I ordered mattress from the company www.foambymail.com. It was real waste of time and money. I ordered and got it on time, but the seller provided wrong size of the mattress. I paid returned the mattress and paid for the return postage, but this jerk didn’t provide new order. As well as he hasn’t replied to my emails at all. So be careful if you use this website or leave comments if you have horrible experience with this seller.

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S
4:41 am EST

Foam Factory I still have no idea where the second mattress is

I ordered two mattresses from the company www.thefoamfactory.com. I got all necessary info about the order and the tracking number was provided, but after 2 weeks I got only one mattress. I tried to get any info about the second one, but the rep told me that it was delivered and that’s all. Please leave comments about this company, because people should be aware when they buy from such dishonest seller.

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M
7:48 am EST

Foam Factory seller sent wrong order and stopped to communicate

I ordered foam mattress from the website www.thefoamfactory.com. I got wrong size and the seller agreed to change it. I returned the order back, but after that the seller stopped to communicate with me. He ignored all my emails and messages, which I have sent through the website. Maybe someone has any ideas how to return money back, please contact me then or leave a comment. Thanks.

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N
12:06 pm EDT

Foam Factory I wasn't satisfied with the services

I bought two mattresses from www.foambymail.com. One was ok, but the second was really damaged and arrived in horrible condition. I contacted the customer services, who agreed to help me, but they asked me to send the mattress and pay for the return postage on my own. WTF? It will cost me a lot, so it wasn’t worth it. I asked that it wasn’t my fault, but the rep didn’t care and started to speak in rude manner with me. I wonder if there are other people, who had the same experience. Let’s share views about this website.

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T
5:21 am EDT

Foam Factory seller lies and doesn't deliver new mattress

I ordered two mattresses from www.foambymail.com. One was seriously damaged, so I contacted the seller and provided the pics as a proof. After that the seller told me to send it back, and they would provide new one. I returned the mattress and after that I heard only blah-blah. Crap, it was the worst company I ever dealt with.I wonder if there are other people, who had the same experience. Let’s share views about this website.

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N
5:02 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I bought mattress from the website www.thefoamfactory.com. The seller charged me on the same day and provided the confirmation email with the tracking number. I decided to check the number and it turned out that my order wasn’t shipped. I contacted the customer services and they told me to wait 10 days. After 2 weeks, they still haven’t shipped the order. I...

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F
12:26 pm EDT

Foam Factory really poor business practices

I ordered a $175.00 memory foam mattress topper from this company with
FREE SHIPPING and I have to say, I had no issues with the product,
except that it was too soft for me.
I contacted the Foam Factory
alerting them that I wanted to return the 4# density topper and exchange
it for the 5# density topper, knowing that I would have to eat the cost
of shipping for returning the topper. I assumed I'd eat $30-$35 and
have the rest applied to the new topper. After all, I'm trying to give
them MORE of my money for the upgraded topper! haha
Well... no.
An email from someone named Eddy informed me that not only would I have
to pay my shipping costs - but I'd have to pay THEIRS as well!
Additionally, this number was quoted as 'somewhere around $30-$50'.
(How do you not know how much it cost you to ship an item to me?) I
promptly picked up the phone and spoke with Eddy. He informed me that
this was company policy - and I of course, ran him through the math of
eating $100. in shipping to have $75 credited towards a new topper -
which isn't much of a return policy at all and makes absolutely no
sense!
I would have happily eaten the cost of the return - after all,
I ordered the wrong item, but with this kind of 'return policy' - and I
use the words lightly, there's no chance of ever obtaining a repeat
customer, let alone a good review! Essentially, I would lose 57% of my
purchase AND be buying another, more costly item from them!
Needless to say, I'm awaiting a manager's phone call. Really poor business practices. Save yourself the hassle and take your business elsewhere.

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P
4:34 am EDT

Foam Factory they don't know the simple arithmetics of pricing the items

Awful and rude. I usually don't write reviews but this time I had to. By the way these people price their items, I can tell they did not graduate high school. They don't know the simple arithmetics of pricing the items.

Let me show you a good example, their "Lux High Quality Foam" mattress is offered in 4 different bed sizes. Twin, Full, Queen, King. So, to get a Twin XL which is about 4 inches longer than the twin, you have to custom order it. Lux HQ foam 5" twin size is only 99 bucks, awesome price. If you custom order it to Twin XL (4" longer than the twin), the price literally jumps up to $202. What is their logic?

In my case, I was trying to get a new foam mattress, 3" memory foam with the base of Lux HQ foam. They usually come glued together. But I wanted those two layers separate, so that I could carry the top layer around easily. Logically thinking, if they get an order of the mattress, and you don't have to glue them together and just shove them in the cover, it's less work for them. The price of an twin XL mattress was $240, guess how much it went up in price when I only asked them to just not glue them, $404.

So inevitably I had to go with the regular, $240. But when I get my $#*!ing mattress, I'm only going to saw the layers apart. $#*! you dumb foam factory.

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O
8:24 pm EDT

Foam Factory I will never purchase anything from the foam factory again

The worst business I have ever worked with is the foam factory. My shipment is over a week late and they have done nothing to expedite it. They have refused to return calls, will not provide tracking numbers, and cannot give me an actual date that my shipment will arrive. Customer service has done little to make me feel as if anyone at the foam factory cares, and the manager nino has been less than helpful. I will never purchase anything from the foam factory again.

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N
5:07 pm EDT

Foam Factory I will never purchase here again and will tell anyone that asks to do the same

I ordered all of the foam from The Foam Factory to make my new mattress on January 8, 2011. The order came in with in a couple of weeks. I weighed all of the foam to check the density. The 4.5lb and 5.5lb memory foam were way off. They weighed almost half of what they should have. I contacted customer service and spoke with Karen. They sent a call tag to pick up the order on 1/20/11. I shipped it back. They sent me the new 5.5lb foam. It took them 2-3 weeks to get it to me. They were waiting on a new order of 4.5lb foam hoping it was the correct density. Finally on 3/17/11 I spoke with Karen again and ask her to just send me what they had because it was going to me at least another 3 weeks before the new foam was in. I called back on 3/24/11 to get the tracking number because I had not received my package. Karen told me the order had not shipped, she didn't know why but it was going out tomorrow. I asked her if they would pay for overnight shipping since it had not shipped as promised. She promptly said "No, we don't do that". She said they would not pay for expedited shipping even though I had been more than patient and they had screwed up multiple times. She said she would have her manager call me back. The manager never called. I called the following day and guess what, they had shipped my foam regular ground with no phone call from anyone. It appears they avoided calling me and just shipped the package with no regard for the situation. I asked for the manager again and he would not come to the phone. I can't believe as a company that they do not check their product to make sure it meets the specifications they are advertising. Isn't that false advertising? Isn't that illegal? Customer service is a joke. Their prices are good as long as you are getting what you paid for. Buyer's beware! I will never purchase here again and will tell anyone that asks to do the same. What happened to customer service and caring about the people who keep you in business?

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N
N
Not a retailer
Flushing, US
Feb 08, 2012 1:09 am EST

Sorry but if you are going to SPAM complaints all over the net, please have a valid issue to discuss. 4.5 lb density has to do with the manufacturing process and the amount of raw material (4.5 lbs per square foot) that is used to create the foam mattress. It does not reflect the weight of the mattress itself.

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Overview of Foam Factory complaint handling

Foam Factory reviews first appeared on Complaints Board on Mar 28, 2011. The latest review unprofessional was posted on Nov 9, 2017. Foam Factory has an average consumer rating of 1 stars from 14 reviews. Foam Factory has resolved 0 complaints.
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  1. Foam Factory Contacts

  2. Foam Factory phone numbers
    +1 (586) 627-3626
    +1 (586) 627-3626
    Click up if you have successfully reached Foam Factory by calling +1 (586) 627-3626 phone number 0 0 users reported that they have successfully reached Foam Factory by calling +1 (586) 627-3626 phone number Click down if you have unsuccessfully reached Foam Factory by calling +1 (586) 627-3626 phone number 0 0 users reported that they have UNsuccessfully reached Foam Factory by calling +1 (586) 627-3626 phone number
    +1 (586) 265-2386
    +1 (586) 265-2386
    Click up if you have successfully reached Foam Factory by calling +1 (586) 265-2386 phone number 0 0 users reported that they have successfully reached Foam Factory by calling +1 (586) 265-2386 phone number Click down if you have unsuccessfully reached Foam Factory by calling +1 (586) 265-2386 phone number 0 0 users reported that they have UNsuccessfully reached Foam Factory by calling +1 (586) 265-2386 phone number
  3. Foam Factory emails
  4. Foam Factory address
    17500 23 Mile Road, Macomb, Michigan, 48044, United States
  5. Foam Factory social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
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