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Eye Buy Direct / Eye GlassAmount paid but product not delivered


Ordered a pair of prescription glasses from for a price of $128.5 which was paid along with the order submitted via credit card transaction on December 1, 2010. As per the claim on the merchant’s website,, it was advertised to be delivered within 14 business days.

I sent a status follow-up on 12/9/2010 to which I received a response signed by ‘Gen’ which re-affirmed that order will be shipped within 14 business days.

On 12/17/2010, I sent another follow-up email which was replied by ‘Gen’ on the same day stating that my order will be shipped no later than 12/20/2010

I received an email on 12/21/2010, 15 business days after that my order was submitted and a day later than the promised date, stating that my order is shipped.

I sent an enquiry on 12/21 requesting USPS tracking number. My enquiry was responded by ‘Abby’ on 12/27 providing the USPS tracking number, 9101969010386682163195. That tracking number turned out to be a fake with a date of shipment request of 12/9/2010. This is an obvious case of misleading and lying.

I called the customer service, 301.760.7870, and spoke to ‘Ann’ on 12/28/2010, 10:41 AM Central. She re-stated the same tracking number. I tried explaining to her that the tracking number she was giving me is invalid but she shouted over my voice. I requested the refund which she refused to entertain till I return the product.

I restate that I have not received the pair of prescription glasses I ordered.

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