Extended Stay America review: the whole place

I stayed at the Extended Say in Plano, Tx (Plano Parkway) from 5/29 to 6/6. It was the WORST stay I have ever experienced bar none! Had a reservation (for an accessible) for a few weeks proper to my arrival but when I got there I was told there was no room. I told them I had the reservation for some time and finally after some talking they decided to (clean and repair) one. Floors had dust and little bits of stuff on them even after I was told they cleaned it. Window sill had what looked like coal dust on it all the way across. Momentarily I thought it was mold but upon closer look, it was a fine black grit of some kind. The burners on what they consider a stove wobbled such that I would not have turned them on if you paid me. It was very noisy. Waited one day for 7-8 hrs for towels to shower. The room never got cleaned. She came one day and I told her we would be out of the room at 11:30 so she said she would come back. She came at 11:25 and I told her we would be gone in 5mins. We came back or 5 hrs later to a dirty room. I found her and asked why the room wasn't clean and she said it was policy that if she comes back a 2nd time and doesn't get in then she can't come back. I told her that if she had told me that at 11:25 I would have let her in! Went to the front desk for a can opener and was given the most dirty, crude encrusted thing I have ever seen. I handed it back to them. The handicap shower stool was so wobbly that you couldn't sit on it. I was told they would get one but that never happened. I could go on but I think you get the picture. Every day there was an issue. Every day! I cancelled my stay after 5 days. I filled out the "tell us about your stat survey" when I got home but have no response. Guess the guest experience is really not something they care about. I would rather sleep under a bridge rather than go back there. It would be cleaner and quieter for sure!

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