Extended Stay America review: Long-term lodging / extended stay accommodations
My fiancé and I were long-term guests at this property from June 2025 through January 19, 2026, paying approximately $10,000 during our stay. Throughout this period, we experienced unsafe and unsanitary room conditions, unresolved maintenance problems, and unprofessional behavior from staff—particularly from front desk employee Vivian.
After filing legitimate complaints about these issues, staff and manager Carlos behavior became retaliatory. Despite our extended stay status, we were removed from the property without any notice, written explanation, or documentation. We later discovered we had been banned without ever being informed. This caused financial loss, displacement, and significant hardship.
I have extensive evidence including photos, videos, recordings, and timestamped records showing unsafe conditions, repeated failures to repair the room, and retaliatory conduct. I am preserving all evidence and may pursue further action with state regulators and legal counsel. I request that this matter be reviewed formally.
Claimed loss: $10,000.00
Desired outcome: I request corrective action, a formal written reason for the removal and undisclosed ban, and reimbursement for nights where conditions failed to meet basic habitability standards.
Confidential Information Hidden: This section contains confidential information visible to verified Extended Stay America representatives only. If you are affiliated with Extended Stay America, please claim your business to access these details.
0 comments