Extended Stay America reviews and complaints 2
View all 276 complaintsExtended Stay America - Deceptive misrepresentation of exclusive member rate, false rate descriptions
Extended Stay America has engaged in deceptive practices by failing to honor its advertised “Exclusive Member Rate.” Despite booking as an Extended Perks member with valid promo codes, my folios list unrelated local businesses such as “Jenny’s Market,” “Walmart,” and “Old Chicago” instead of “Exclusive Member Rate.” Jenny’s Market is my place of employment...
Read full complaintExtended Stay America - management living conditions
This place is rat infested spider infested dirty trash everywhere dead rodent carcasses everywhere. Rude management broken appliances blood stained mattress water damage mold broken furniture leaking sinks. Maid service that makes you vacate your room and closes the door while cleaning refuses to take your trash. Smoke alarms that constantly go off in all rooms Management who accuses you of smoking in room and dining you with 250 fine. Makes you relocate from room to room for remodeling that they say is the last room needing done a month later still remodeling. Maintenance is loud has no respect for ppl who work nights there loud leave old furniture sitting outside for days pillows bedding crazy like we are in the projects!
            
                    
                    
                    
                    
                    
                    
                    
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