Menu
Write a review
File a complaint
Extended Stay America

Extended Stay America review: management

D
Author of the review
9:20 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

On 2/1/2019, I checked into this hotel and the man at the front desk who claimed to be the manager (no name badge), was extremely rude and insulted me. He said he was working double shift. Not my problem. I finally asked, how can he treat his customers like that?

Anyway, about a week later he attempted to enter my room. He did not knock, he did not call out. My safety lock was on, so he only got to open the door so far. I confronted him and he said, " Oh I must be on the wrong floor), my room was at ground level. He then started staring at my breasts, I had my pajamas on. I shut the door.

During my stay from 2/1-2/15, the people who reside there full time had their tv on loud till 2 am and screamed and shouted as had their toddler up late as well.
I was scheduled to stay till March 2nd, but the lack of sleep and how the so called manager looked at me when he tried to get in my room, made me feel very afraid.

When I checked out on 2/15, he was at the office and when he saw me, he immediately left the front office to the back.
I have never experienced anythig like this. I am thinking of to getting in touch with an attorney.

0 comments
Add a comment
  1. Extended Stay America Contacts

  2. Extended Stay America phone numbers
    Click up if you have successfully reached Extended Stay America by calling +1 (800) 804-3724 phone number 1 1 users reported that they have successfully reached Extended Stay America by calling +1 (800) 804-3724 phone number Click down if you have unsuccessfully reached Extended Stay America by calling +1 (800) 804-3724 phone number 1 1 users reported that they have UNsuccessfully reached Extended Stay America by calling +1 (800) 804-3724 phone number
    Click up if you have successfully reached Extended Stay America by calling +1 (980) 345-1600 phone number 1 1 users reported that they have successfully reached Extended Stay America by calling +1 (980) 345-1600 phone number Click down if you have unsuccessfully reached Extended Stay America by calling +1 (980) 345-1600 phone number 1 1 users reported that they have UNsuccessfully reached Extended Stay America by calling +1 (980) 345-1600 phone number
    Click up if you have successfully reached Extended Stay America by calling +1 (877) 651-2124 phone number 0 0 users reported that they have successfully reached Extended Stay America by calling +1 (877) 651-2124 phone number Click down if you have unsuccessfully reached Extended Stay America by calling +1 (877) 651-2124 phone number 0 0 users reported that they have UNsuccessfully reached Extended Stay America by calling +1 (877) 651-2124 phone number
    Click up if you have successfully reached Extended Stay America by calling (800) 804-3724 phone number 0 0 users reported that they have successfully reached Extended Stay America by calling (800) 804-3724 phone number Click down if you have unsuccessfully reached Extended Stay America by calling (800) 804-3724 phone number 0 0 users reported that they have UNsuccessfully reached Extended Stay America by calling (800) 804-3724 phone number
    More phone numbers
  3. Extended Stay America emails
  4. Extended Stay America address
    11525 N. Community House Rd., Suite 100, Charlotte, New York, 28277, United States
  5. Extended Stay America social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 29, 2026
  7. View all Extended Stay America contacts
Extended Stay America Category
Extended Stay America is ranked 43 among 403 companies in the Travel and Vacations category