CB Travel and Vacations Extended Stay America Complaints #102-121

Extended Stay America Reviews and Complaints

Extended Stay America review: Filthy rooms… no satisfaction

Rebecca Goodman of Greenville, US

Nov 19, 2021 2:58 pm UTC

Verified customer

I am paying for a room for a week at Intown suites Jersey Village 1-3125FM1960. The room was filthy the day the guest arrived and has not been cleaned properly since then. Housekeeping has an attitude and the manager seems to be incapable of taking care of the problem. I have asked that the supervisor compensate me for a night or two because of this nightmare and have not gotten any response from the manager.
I'd like to resolve this matter ASAP.

Rebecca Goodman
[protected]@gmail.com
[protected]
(November 13 through November 19)

Desired outcome: My deposit of $50 returned which was promised and another $100.00 taken off the bill

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Extended Stay America Contacts

Extended Stay America phone numbers

+1 (800) 804-3724

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+1 (980) 345-1600

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+1 (877) 651-2124

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(800) 804-3724

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More phone numbers

Extended Stay America emails

guestrelations@extendedstay.com

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Confidence score: 100%

Support

GuestRelations@extendedstay.com

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Confidence score: 100%

Extended Stay America address

11525 N. Community House Rd., Suite 100, Charlotte, New York, 28277, United States

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May 29, 2026
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