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CB Travel and Vacations Extended Stay America An unauthorized debit, unrequested linen exchanges and a misapplied or overridden promotional code. Violating State and Federal law..
Extended Stay America

Extended Stay America review: An unauthorized debit, unrequested linen exchanges and a misapplied or overridden promotional code. Violating State and Federal law..

J
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9:23 am EDT
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Ordered the Wi-Fi upgrade which has been bundled with my bill was posted a couple hours after paying my bill without my authorization and without ever being authorized to make such transactions.
Unrequested linen charges, ESA's policy clearly states, fee-based only upon guest request. "Daily linen charge" was the answer I was given when I questioned why my bill was so high.
A valid custom promo code was not fully applied or overridden. "Walmart" is applied for rate type on my folio, not the promotional code given by ESA's website.

Claimed loss: $39.99 Wi-Fi charge debit reversed and bundled with bill Linen charges $20.80Promo code approximately $50-150

Desired outcome: Wi-Fi charge bundled.Linen charges removed from folio and refunded.Adjust rate type, recalculate the total and issue refund.

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  2. Extended Stay America phone numbers
    +1 (800) 804-3724
    +1 (800) 804-3724
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    +1 (980) 345-1600
    +1 (980) 345-1600
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    +1 (877) 651-2124
    +1 (877) 651-2124
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    (800) 804-3724
    (800) 804-3724
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  4. Extended Stay America address
    11525 N. Community House Rd., Suite 100, Charlotte, New York, 28277, United States
  5. Extended Stay America social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 17, 2025
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Extended Stay America is ranked 44 among 488 companies in the Travel and Vacations category
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