Extended Stay America review: An unauthorized debit, unrequested linen exchanges and a misapplied or overridden promotional code. Violating state and federal law..
Ordered the Wi-Fi upgrade which has been bundled with my bill was posted a couple hours after paying my bill without my authorization and without ever being authorized to make such transactions.
Unrequested linen charges, ESA's policy clearly states, fee-based only upon guest request. "Daily linen charge" was the answer I was given when I questioned why my bill was so high.
A valid custom promo code was not fully applied or overridden. "Walmart" is applied for rate type on my folio, not the promotional code given by ESA's website.
Claimed loss: $39.99 Wi-Fi charge debit reversed and bundled with bill Linen charges $20.80Promo code approximately $50-150
Desired outcome: Wi-Fi charge bundled.Linen charges removed from folio and refunded.Adjust rate type, recalculate the total and issue refund.
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