Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Drug Store Express Scripts
Express Scripts

Express Scripts review: Will not fill prescriptions ( 1 comment)

D
Author of the review
12:38 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I selected WellCare as my Medicare Part D provider last year because they had the best pricing. Unfortunately, they use Express Scripts as their online pharmacy. Express Scripts is the most difficult company that I have every had the displeasure of working with. My doctor sent them a prescription for a fairly common medication and they refused to fill it (even though it was covered by WellCare) because they said my doctor had not responded to their fax. My doctor said that they had done so and I was stuck in the middle with no way to resolve the problem. Eventually, I got the meds from Amazon Pharmacy at a modest premium price. More recently, another doctor sent Express Scripts a prescription for medication for a skin cancer medication. Once again, Express Scripts has refused to send my medication saying that they need "pre-approval". If that medication is not approved by WellCare, I am able to pay the cost, but Express Scripts still refuses to send the medication. I will never use them in the future - they treat their customers as trash.

Recommendation: Avoid Express Scripts at All Costs

More
Send message
Copy link
Report
1 comments
Add a comment
S
S
S. Powlowski
1 complaint
3 comments
Send a message
Nov 25, 2024 5:57 am EST
Verified customer This complaint was posted by a verified customer. Learn more

My recommendation would be to go over the head to WellCare, your Medicare Part D provider, and let them know about your problems with Express Scripts. They should be in a position to aid you. You can also consider filing more grievances with Medicare if the problems continue or change drug stores if the plan allows. Document all interactions because it might be useful in settling the dispute.

More
Copy link
Report

More Express Scripts reviews & complaints

Express Scripts - Don't work at express scripts, inc.! 31
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Express Scripts - mis treatment 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Express Scripts - doesn't care about emploee or patients 6
Express Scripts - trying to some satisfaction 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Express Scripts - hateful, uncaring 1
Express Scripts - billing and customer service
Express Scripts - Fax Numbers Not Working
Express Scripts - Prescription coverage and customer service 1
Express Scripts - customer service 1
Express Scripts - The worst ever
View all Express Scripts reviews and complaints

  1. Express Scripts Contacts

  2. Express Scripts phone numbers
    +1 (800) 282-2881
    Click up if you have successfully reached Express Scripts by calling +1 (800) 282-2881 phone number 0 0 users reported that they have successfully reached Express Scripts by calling +1 (800) 282-2881 phone number Click down if you have unsuccessfully reached Express Scripts by calling +1 (800) 282-2881 phone number 0 0 users reported that they have UNsuccessfully reached Express Scripts by calling +1 (800) 282-2881 phone number
    Express Scripts® Pharmacy
    +1 (866) 529-4917
    Click up if you have successfully reached Express Scripts by calling +1 (866) 529-4917 phone number 0 0 users reported that they have successfully reached Express Scripts by calling +1 (866) 529-4917 phone number Click down if you have unsuccessfully reached Express Scripts by calling +1 (866) 529-4917 phone number 0 0 users reported that they have UNsuccessfully reached Express Scripts by calling +1 (866) 529-4917 phone number
    Medicare Members
    +1 (877) 363-1303
    Click up if you have successfully reached Express Scripts by calling +1 (877) 363-1303 phone number 0 0 users reported that they have successfully reached Express Scripts by calling +1 (877) 363-1303 phone number Click down if you have unsuccessfully reached Express Scripts by calling +1 (877) 363-1303 phone number 0 0 users reported that they have UNsuccessfully reached Express Scripts by calling +1 (877) 363-1303 phone number
    TRICARE Members
    +1 (877) 222-7336
    Click up if you have successfully reached Express Scripts by calling +1 (877) 222-7336 phone number 0 0 users reported that they have successfully reached Express Scripts by calling +1 (877) 222-7336 phone number Click down if you have unsuccessfully reached Express Scripts by calling +1 (877) 222-7336 phone number 0 0 users reported that they have UNsuccessfully reached Express Scripts by calling +1 (877) 222-7336 phone number
    Accredo, a full service specialty pharmacy
    +1 (866) 216-7096
    Click up if you have successfully reached Express Scripts by calling +1 (866) 216-7096 phone number 0 0 users reported that they have successfully reached Express Scripts by calling +1 (866) 216-7096 phone number Click down if you have unsuccessfully reached Express Scripts by calling +1 (866) 216-7096 phone number 0 0 users reported that they have UNsuccessfully reached Express Scripts by calling +1 (866) 216-7096 phone number
    Fraud Hotline
    +1 (800) 711-5672
    Click up if you have successfully reached Express Scripts by calling +1 (800) 711-5672 phone number 0 0 users reported that they have successfully reached Express Scripts by calling +1 (800) 711-5672 phone number Click down if you have unsuccessfully reached Express Scripts by calling +1 (800) 711-5672 phone number 0 0 users reported that they have UNsuccessfully reached Express Scripts by calling +1 (800) 711-5672 phone number
    Website Support
    (888) 289-1405
    Click up if you have successfully reached Express Scripts by calling (888) 289-1405 phone number 0 0 users reported that they have successfully reached Express Scripts by calling (888) 289-1405 phone number Click down if you have unsuccessfully reached Express Scripts by calling (888) 289-1405 phone number 0 0 users reported that they have UNsuccessfully reached Express Scripts by calling (888) 289-1405 phone number
    More phone numbers
  3. Express Scripts emails
  4. Express Scripts address
    1 Express Way, Saint Louis, Missouri, 63121-1824, United States
  5. Express Scripts social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 16, 2025
  7. View all Express Scripts contacts
Express Scripts Category
Express Scripts is ranked 7 among 59 companies in the Drug Store category
#05 OptumRx OptumRx #06 Rite Aid Rite Aid #07 Express Scripts Express Scripts #08 Shoppers Drug Mart Shoppers Drug Mart #09 Boehringer Ingelheim Pharmaceuticals Boehringer Ingelheim Pharmaceuticals

Most discussed Express Scripts complaints

Prescription fulfillment
1
(opinions to this review)
Express Scripts Alternatives
CVS 3346 reviews GoodRx 62 reviews Order-CS.com 26 reviews OptumRx 270 reviews Rite Aid 478 reviews