Expedia — refund itinerary # [protected]
On April 9, I booked a round-trip ticket from Chicago to Frankfurt and the Expedia website and they charged me $825.75 two times. When I called customer service on April 11 they told me I would get a refund within 10 days and it would cost $75 because I didn't cancel within 24 hours. I was unable to cancel within 24 hours because the debit my account happened after the 24 hours. I called back on May 11 because I did not get the refund. The customer service rep apologized and said she would process it again. On May 12 they debited my account $75 and I still have not received my $825.75 refund. I called back today May 21 and they said due to technical problems they were unable to give me a status. This is ridiculous. Can you please help?