Expedia Customer Service Phone, Email, Contacts

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4.3 8272 Reviews

How responsive is Expedia's customer service?

108 Resolved
1293 Unresolved
Very poor 🤒
We don't know much about how Expedia handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Expedia and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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5:55 pm EDT

Expedia an unauthorized trip cancellation..


My name is Derrick Aldinger, I booked a roundtrip vacation to attend a family members wedding from Phoenix AZ to Myrtle Beach SC. The trip included airfare, hotel and a rental car. The total paid was $1, 488.18

I was concerned that a 3rd party was going to try and cancel my trip without my permission. The 3rd party would know my email ([protected] and cell number [protected]) which would have allowed the 3rd party to confirm my account and make changes to my trip. On 8/24/18 at 6:10pm PST I called customer service and explained my concern asking for advice as to how to prevent this from happening. The representative suggested that I create a new email address and change the phone number on my account to prevent a 3rd party from verifying my account (thus preventing them from making any changes). The representative sat on the phone with me as I created and provided him with a new email and phone number. I was assured that this would protect me and did receive email confirmation from Expedia that the email had been changed (see attached)

About an hour later the 3rd party did call Expedia and without being asked to verify the new phone number or email address ([protected] / [protected]) was able to cancel my entire trip with the representative that she spoke to. This representative also provided that 3rd party with my new email that I had just changed on my account; I received an email from the 3rd party on the newly made email just after (see attached screenshot). The 3rd party also sent me a text message while on the phone with Expedia customer service telling me that she was going to cancel my trip; I felt protected and didn't think much of it. Moments later I got an email from Expedia showing that my rental car indeed had been canceled (see screenshot) and this email was sent to my old email: [protected] I immediately called customer service for a 2nd time at 7:20pm PST on the same day.

I did not authorize this cancellation and want my entire trip reinstated. In this case a refund and new booking would not solve my problem even if it were price matched because I no longer have access to the card and payment method used to book this trip; it would be a loss for me. Expedia violated my privacy in making these changes with an unverified and unauthorized 3rd party.

On 8/27/18 I called and spoke to customer service just to find out the status of the fraud investigation and was informed by the representative that "after corporate review there was no fraud and the trip would not be re-instated".

If someone were to pull the calls made to Expedia on 8/24/18 starting with my initial call to where I updated the account information and the call from the 3rd party it would be clear to see that a mistake was made in canceling this trip. The 3rd party called in from her cell phone [protected]) and was not asked to verify the email address or phone number on the account. I had a conversation with the 3rd party today (see screenshot) via text, she was not asked to verify any of the required security information (booking number, email address or phone number) prior to being allowed to make changes to the account. Furthermore the customer service representive shared my personal information (email address) with the 3rd party on this call.

This trip should not have been canceled and I would like Expedia to stand behind their mistake and fix the problem.

Attachments: A - Email confirming change of email, B - Text messages from 3rd party (notice phone number), C - Email from 3rd party to new email that was just created, D - Email to old email (after email change confirmation email) showing cancelation (to old email) E - My identification.

. B. C. D.


You may contact me via telephone [protected], email: [protected] / [protected] or via mail: 5306 W Jessica Ln. Laveen, AZ 85339

Looking forward to your response,

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2:48 pm EDT
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Expedia not informing a traveler about an airport regulation

I want to file a complaint against Expedia. I booked a round trip from Detroit, MI (DTW) to Cairo, Egypt (CAI) and I was supposed to fly back to Detroit today Aug 27th, but I faced a big issue when I arrived at the airport. When I reached the counter to check in, the agent informed me that I am not allowed to have a transit in Canada as an Egyptian citizen and that I am not eligible for an e-Visa. When I explained to him that neither did the airline nor Expedia inform me and I have NOT gotten any error message or been notified at all. He told me that I would have to talk to expedia customer service. I had to make an international call that lasted for 2 hours, but the agent was not being helpful! I asked her to change the route of my flight so that I do not have a transit in Canada or if she could reserve the next available flight. She put me on hold for so long and as the time was passing I was trying to get the issue resolved with the airline office at the airport and trying to explain to them that it was not my fault not being notified about this and that I should get a compensation. The agent hung up! and I had to call back to speak with another agent who told me, after checking, that I would only get a refund for the amount of taxes ($234), which is totally UNFAIR. I ended up in a situation where I had to leave the airport, book a new expensive ticket from another agency for $1, 619 on September 3rd (7days later), which has messed up my whole work and study schedule!, missed my flight, and not getting any compensation or a refund! The first day of classes is September 4th and I should arrive the night before, which is definitely inconvenient for an international student! I am filing this complaint and I am requesting a full refund or at least 50% of the ticket value for the inconvenience, poor customer service, and not flying on time!
Below are the flight info and attached is the printed ticket from Expedia website.
Name: Mohamed Tarek Abdelhakam Hamed Elaswad
Passport: Egypt
Ticket# [protected]
itinerary# [protected]
airline: Turkish Airlines

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12:48 pm EDT
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Expedia flight

The airline company cancelled the flight and Expedia didn't told us on time so now our family is stucked in Turkey and Expedia is not helping us with other flight.
They offer us £173 with is nothing for 6 people!
How can they make this? How unprofessional company which if something happen they don't care. But they care taking the money of the booking.

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7:21 pm EDT

Expedia false advertisement and horrible customer service!!

I attempted to book a hotel room through the Expedia website. The site showed one price but when it came time to enter my credit card information, the price jumped up. I refreshed the website a few times just to make sure and then called Expedia. I asked them to honor the price that was on their website. Thats all I wanted. After spending SEVERAL minutes being put on hold by the FIRST person I talked to, I was "offered" a lower star, more expensive hotel. I said that I would not accept that and expected them to honor their web price. I was put on hold a few more times while they "tried to come up with a solution". After getting the same "offers" over and over again, I asked for a manager. I was told that the manager would say the same thing to me and, after asking several times to speak to a manager, I was still givwn the same "let me see if I can find another room for you" crap. I hung up and called back.

The SECOND person I talked to seemed to want to help but I continued to get the same responses and continued to be put on hold. Again I asked for a manager and again I was not transferred to one. I hung up and called a third time.

At this point, I was more than pissed because I had spent over an hour on the phone and had gotten nowhere. I decided that not only did I want the website price to be honored but, after all of this crap, deserved a credit with Expedia.

When I called the THIRD time, I cut straight to the chase with my complaints and asked for a manager from the beginning. The person I talked to this time was more apologetic and, after "having to get more information" by asking me the same questions, put me on hold to talk to his supervisor.

When the FOURTH person got on the phone, I asked if she was the manager and she said that she was not the manager but a supervisor and that she would transfer me if she couldnt help me. Same crap. I asked her to transfer me and she put me on hold for several minutes again. SHE, NOT A MANAGER, came back to say that the manager said that, if I used my points ($39 worth)- which I had planned to do in the very beginning when I first tried to book, that they would pay the difference (was only $9-12 after taxes that they would be paying). I again said that I wanted a credit and she again put me on hold, coming back minutes later saying that her manager said he would give me $25 credit. I said that was unnacceptable and I wanted to talk to him.

Again I was put on hold for several minutes- making this OVER 2 HOURS that I had been on the phone with them- and the manager finally got on the phone. He was nasty and said "I think we can agree that we both see the same thing", still quoting a price other that what I was seeing. I said that I did not agree to seeing what he saw and he basically accused me of lying when he responded "Mhmm". I told him that after all of this time and inconvenience when all I wanted 2 hrs and 4 people ago was a price honor, that I SHOULD be getting a free room or something but that all I was asking for at this point was the price to be honored and a $50 credit. He responded that he would not be giving me anything free and that they do not compensate for time spent dealing with them and are not obligated to do anything for people who have not yet booked the room or put in their payment information and that he was making an exception for me by payong the difference AFTER I used my points.

I finally said never mind and that, even though he wouldnt give a crap because it wouldnt affect him, I was done with Expedia and hung up.

I have been a faithful Expedia customer for years and havent had problems before. I hate confrontation and this is only the 3rd time in my ENTIRE life that I have made any kind of complaint- the other 2 were at restaurants, where I even apologized for complaining. This is NOT me and I dont like the fact that I was forced to do this over something as petty as $40-50. In the end it was about the principle and the inconvenience.

I am really hoping that someone from Expedia will be calling with a sincere apology and an incentive to bring me back as a customer!

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6:19 am EDT
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Expedia customer service experiences

I called to discuss my options but struggled with the Agent and the language barrier. He cancelled our flights at a cost of £3, 14.38 without a refund. I was then told in a further phone call that it was company policy.
I feel aggrieved and at my wits end. Who in their right mind would cancel flights without a refund? We have worked hard for this holiday so I now have 3 very upset children as well as my daughter and her partner who are also very upset.
A simple solution would be for Expedia to reinstate our flights but they've did due to their policies it's out of their control?

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Update by Susan Psaras
Aug 26, 2018 3:39 am EDT

Called Expedia customer service Thursday 24th August to discuss my options; I could barely understand the Agent which resulted in him cancelling our flights! I knew the flights were non-refundable so why on earth would I cancel them! I asked to be put through to his Manager after a long wait a Supervisor spoke to me ... again I had to ask him to speak slowly as I couldn't quite get what he was saying! He then spoke to me so slowly it was upsetting, he went on to say that he has escalated my issue which would result in a satisfactory outcome as their customers are their main priority. He would get a manager to call me.

After a sleepless night I called Expedia to see if I could speak to a Manager, explained the nature of my call and got cut off! This happened several times on Friday 25th August. They have now agreed to send me a tape of the call which I hope is a copy of the 45 minute call.
In the meantime I have posted on their Facebook page and tweeted my problem.
Unfortunately during calls yesterday, Saturday 26th August I was repeatedly cut off but did manage to speak to an Agent who shouted at me when I asked her to speak slowly, saying this has been resolved as the tape clearly mentions 'cancel the flights'.
I have seen messages on their Facebook page that clearly state they lost their money too! Very sad ...

I want people to be aware that the call centre is located in India so be prepared to get nowhere, they have a script that they have to strictly adhere too!

I know what I should have done which is to put the phone down during the first call.

I have lost £3, 014.38 but will continue to fight this!

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2:57 am EDT
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Expedia fake reservation

I am writing this post to express my disappointment with #Expedia.
I reserved a villa in #RoyalChalet in Elgouna, Egypt through their website before arriving in Egypt. When I called the hotel on the day of our arriving, we were told that this hotel had canceled the contract with #Expedia and we don't have a reservation! Expedia staff did not handle that in a professional manner, they were not able to get me a similar reservation after spending 2-3 hours online (I spend a fortune on international phone calls that kept discounting) and on top of that, they asked me to pay more money to cover for the difference in prices!? I trusted #expedia but they failed big time.
I also think the #RoryalChalet in #Elgouna carries some responsibility, they should follow up with Expedia to make sure that they don't post any vacancies on their website.

Either way, I was the "victim" and had to search for 3 hours for a place to spend the Eid with my family, as all the options given to me by Expedia were not acceptable (low rating and not a good location)
My husband and I managed to get to #MarriotHurghada, it is one of ower personal favorite places. Happy Eid

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7:40 am EDT
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Expedia unable to check out early without being charged for the room.

I was staying at the Holiday Inn Express in New Haven Indiana, arriving on Friday 8/17/18 and planning on checking out on Sunday, 8/19/18. A work emergency arose on Friday evening that was likely to necessitate my return home on Saturday. I checked with the desk clerk on Friday evening and he advised that there would be no problem cancelling my room for Saturday night, and that I would not be charged. I did end up having to leave on Saturday. When checking out, a different clerk advised that I would still be charges for the room on Saturday due to the reservation being made through Expedia. I am being charges for a room I did not use due to an emergency circumstance. It cost me over $115.00

This is simply not right; I respectfully request that the charge for my room for Saturday 8/18/18 be refunded to my credit card. Please feel free to call me ith any additional questions at [protected].

Thank you,

Matthew Fruchey

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3:24 pm EDT

Expedia customer support

I just spent a full hour on the phone trying to use a flight credit voucher with you. First, I am told the flight must fully be with JetBlue eventhough the voucher clearly states only one leg of the flight must be with JetBlue. I asked for your legal dept but told Expedia does not have a legal dept. When we finally agree that I only want to book a 1 way flight with the voucher, I'm then told I must speak with another rep: Jenny. Jenny puts me on hold multiple times to then tell me the flight that is on Expedia for a total of $103 will cost me 156.20 for no explanation. Jenny then says I will pay 100 for the rebooking (that's on the voucher) BUT, I have to actually pay that on a credit card and get another credit for $123.76 that I would have to go through all of this with Expedia AGAIN in the future. Really? my entire R/T flight will cost me $119 so basically, I have just lost this money. To make matters worse, when I told Jenny I was not interested and would just file my complaint, she called me back and basically argued with me to try and get me to confirm my account with her. I asked to speak with her supervisor. Jenny states she is the supervisor and there is no one else to speak with? When I kept repeating that I did not wish to speak with her but someone above her, Jenny states she's ending the call (after an hour of my time) since I will not give her my telephone number (the one she called me back on when she dropped the call!). The absolute worst customer service and experience. I definitely will need to re-evaluate booking anything through Expedia with this type of poor service and non service. Totally unacceptable. What will actually be done about this? Anything? That is really the question. I'm guessing I have to just accept that I have lost the full 279.96 to your awful service. I did not need to hear Jenny tell me her entire process of entering new data, etc. However, when I told her that, she proceeded to say she didn't know why the "level 1 agent" stayed on the phone so long? Awful customer service from start to finish!

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6:43 pm EDT
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Expedia agent error yet I can't get a refund.

Expedia screwed up my honeymoon vacation package. I will have to pursue some form of legal action so they do not keep getting away with this fraud. I have been on the line for two hours and 40 minutes from one supervisor to another all recognizing the error their agent made booking the wrong hotel with a similar name, and flight. They all apologize, tell me i'll get a refund (since the charges for this wrong booking are so significant), then I get transferred again and again to another supervisor. I am so so disappointed!😡

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4:51 pm EDT
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Expedia expedia flight insurance

For our recent vacation, we purchased Expedia's "Flight Total Protection Plan" to protect against trip cancellation or interruption.
Our airlines canceled our outgoing flight, and we had to make alternate, more expensive plans, as well as spend a night in a hotel.
When I tried to file a claim, I was told that our "Total Protection" Plan did not include flights that the airline canceled.
This is deceptive advertising.
Itinerary [protected]

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1:39 am EDT

Expedia customer service

I think the customer service is charging by the minute they spend on the phone
It took them 5 hrs and of those 5 hrs minimal time was spent with an agent
I was connected to 5 different people at least and was wrongly guided to book for business class while the regular coach was available
So you did 2 things, on purpose wasting my time and overcharging me
And while rebooking on purpose upgrading me so that I pay extra while I was able to book for a less expensive seating

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3:46 pm EDT
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Expedia flights not existing when I got to the airport

Cory Kahaney
252 West 76 Street
New York, NY 10023
Email: [protected]
Itin: [protected] - Case ID : [REQ:S#[protected]
August 14, 2018
Dear Expedia,
I want to let you know about a recent experience I had with your company.
On May 13 2018, I purchased two Icelandic air tickets for my son Derek and I from your site KEF-JFK departing August 12, 2018 @5pm.
We were on a cruise ship that had an itinerary change in Iceland and I needed to change my departure date from August 12 to August 13. From the cruise ship I called Expedia on 7/14/18 and spoke to a man named Sean and after many attempts he was able to change my flights for the cost of $141.69 per ticket. To facilitate this, I was on the phone with Sean for 1 hour and 40 mins using expensive at-sea-wifi. But I was satisfied with the results because I received an email from Expedia immediately confirming the change had been made and my credit card had been charged. I went on the Icelandic Air site to make sure my flight had been changed to the new date. I even took a screen shot so I had the flight number, and the date and time handy.
Then the day before I was supposed to fly, 8/12/18 I went on the Expedia site to check in for my 8/13/18 flight and it was no longer there. I went on the Icelandic Air site using the confirmation code my "flights were successfully changed" Expedia email and could not find any record of my airline reservation. I then had no choice but to call Expedia, which means settling in for a very long call, constantly being put on hold, for sometimes as long as 19 minutes of silence with no guarantee anyone is ever coming back on the line and repeatedly having to explain my circumstances to another individual who has incomplete notes on their screen about my case.
While there were multiple calls that day on 8/12/18 here are the two that mattered:
Call #1 (from the cruise ship when I first discovered I could not check in for my flight)
The Expedia supervisor (mind you this was after 50 minutes) was not sure what had happened because in her records "I did not chose to pay a change fee and the original flights were never canceled" even though I assured her I had a confirmation otherwise and had paid a change fee to Expedia. BUT according to her she had Icelandic air on the line and my reservation was still there and if I left right now I could make the flight on Icelandic air because the flight was delayed. She assured me that at the airport Icelandic air would sort it out. So I rushed with heavy suitcases and a child from the cruise port to the airport. My cab cost me $173 (Iceland prices!). Unfortunately, that was not to be because at the airport Icelandic Air could not find any record of our names on any flight. They told me to call Expedia.
Call #2 (at the airport)
We sat at the airport for an hour and a half on the phone with an earnest Expedia rep named Errol. Errol asked me to send him a copy of the "flights were successful changed" email which I did along with the screen shot of the Icelandic Air flight itinerary showing the flights at one point WERE changed and DID exist. He at least could see that it was not my mistake and I had changed the flight, did receive documentation and paid a change fee. But by the time he had come to that conclusion I had missed both flights back to NYC that day. All he could do was try to get me out on a flight the next day provided he could get corporate to sign off. I on the other hand had checked out of the cruise ship because the Expedia rep earlier told me to go straight to the airport, I now had to find a hotel. Errol gave me $100 Expedia credit towards a hotel but even a cheap hotel near the airport left me with a balance of $105 out of my pocket and it cost me $70 to take a cab there.
We could not even go and get dinner because I had to sit there in the hotel lobby waiting for corporate to call back with our confirmed ticketed flights for the next day! Which was just as well because the hotel wanted us pay them in full, claiming Expedia hadn't paid them yet (?) even though I had both a receipt and a confirmation from Expedia. Mercifully Errol did call the hotel and straightened that out and corporate did call back with confirmed flights to NYC the next day at 10:55 am. And while we were VERY grateful to have flights this meant we had to forfeit our tour on 8/13 in Iceland because we no longer had a flight at 5:25 pm.
In summation I spent $283.38 to change airline tickets that were apparently never changed. On the advice of Expedia I spent $173.02 on a taxi to the airport to use those tickets that were never changed only to discover they didn't exist. Then I spent $80.06 on a taxi to get to a hotel I now needed that I didn't before. And lastly, I spent $105 at said hotel.
Thanks to Expedia we had an incredibly stressful and a completely ruined day in Reykjavík. I cannot emphasize enough how miserable we were. I believe once you review all the documents you will see that many mistakes were made and not by me. I expect to be reimbursed for the taxis and the hotel balance a total of $358.08.

Cory Kahaney

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7:57 am EDT

Expedia the inn at mazatlan

Reserved 2 nights through Expedia paid in advanced, hotel in extremely poor condition, was assigned a decrepit, rancid, sewer bad odor room. Nothing compare with the pictures and description advertised online. After seeing room, I immediately cancelled upon on arrival and was charged 50% for canceling fees, holding the customer responsible for Expedia's false advertising. Itinerary # [protected]

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5:28 pm EDT
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Expedia itinerary#[protected]

I have booked with Expedia several times for many years which is why I was so disheartened about the disastrous trip I just took. It has been two days since my return from Mexico and I am just now getting the energy to write this since I was so exhausted from what we went through. This was supposed to be a relaxing trip. My boyfriend works very hard as an EMT and I do as a teacher. We waited all summer for this trip. We got up at 4 am on Aug. 4 to catch flight United flight 2251 at 6:15 to Washington from Phila where we would connect to Cancun. We were rudely told that it was cancelled and that the airline emailed us which did not happen. We had to wait 6 hours in the airport that was freezing cold to get a flight to Houston then wait another hour there to get a flight to Cancun. When we got to Cancun we still had an hour long van ride so we got there at 9 pm when we were to have been there 12 pm. That was one entire day of our hard earned trip gone. We get to the hotel from Expedia advertised as The Reef at Coco Beach. There is no beach at all. It is on a bay with boats and nowhere to swim. The hotel is old rundown and dirty. It is not at all like the resorts we booked on our last 2 trips with Expedia in the same area. We are in disbelief that it is even a choice. The bathroom sink has bugs crawling all around it which I had to clean and spray with Off. There were dirty dishes lying in the hallway. We had never seen this situation in other resorts. The worst was trying to sleep while our room was situated above a night club. No sleep at all. Needless to say we switched hotels by calling Expedia the next day and even though they were able to partially refund us the other hotel cost us more money. We got there midday Sunday so finally we were actually on vacation. Coming home was a nightmare as well. Again a United flight #1940 going from Cancun to Washington. First they texted several customers to say the flight would not leave until 5:30 but that was a mistake they said now it's leaving on time at4:05. I never received the text anyway just like I never received the cancellation email for the other flight. We sat on the ground for 2 hours with no real communication from attendants. Honestly I still don, .'t know why I think it was weather related. It was never clearly explained. All were confused. Finally we leave for our 3 hour plus flight. We get to Washington and have to take a shuttle to the gates but of course we missed our connection by 5 minutes. The United employee couldn't care less. She nastily told us we missed our flight even though the plane was still there. She said it's not her problem the gate is closed go to customer service. They told us there are no flights left until the morning and so after another entire day of travel even though we were at a place that is only 4 hours away, we are now stuck in another city until morning. United sent us to Embassy Suites where we were told they constantly get sent United customers because of these foul ups.
This was an absolutely horrible experience. This is the first time I have had to write a letter of complaint and it saddens me to have to cease using Expedia but clearly the standards have been lowered. Too many problems occurring on both flights also advertising a hotel like The Reef Coco Beach Resort as if it is on par with other resorts I have booked via Expedia is just unethical. The pictures shown online are completely different than what the reality was. It is inherently wrong to do this to people who have to work hard for their money and not get to vacation often. I am hoping my letter will ensure these experiences do not happen more often and ruin other people's vacations.


Jennifer Bianco

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11:54 am EDT

Expedia Terrible customer service

I just got off the phone with Expedia and had a HORRIBLE experience. I booked a hotel through Expedia in May and received a confirmation email from them that everything is confirmed and that I don't have to take any further action. Low and behold, the reservation had been cancelled and I was NEVER notified by Expedia. They said it was because the "hotel" cancelled the reservation. HELLOOOOOO, I booked through YOU not the hotel. It is YOUR job to notify me. Thank god I called, otherwise I would have been stranded in a foreign country. I will never use Expedia again. I am very upset.

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7:00 pm EDT

Expedia refund

My husband and I reserved a motel room online for 2 days through Expedia. When we arrived at the motel, we were immediately upset due to the funky odor of old/sour water throughout the building. We ended up checking in as scheduled on Friday August 10th, 2018 because we were getting charged for the first night due to the fact that it would have been too late to cancel. We checked out the next morning & requested to be refunded the 2nd night fee as we would not be staying. Well, the motel clerk stated "The computer system is down and you can't get a refund right now. Call Expedia." I called Expedia & spoke with three different Customer Service Reps that day. Each one said "We will keep trying to contact the motel and will notify you through email informing you whether the refund has been handled. It will take anywhere from 6-48 hours." Well, here it is, 2 days/48 hours later and STILL no response. We do not want to be charged for the 2nd night as we did not stay and that would not only be infair to us but also a fraudulent billing practice. Please handle this matter ASAP or we will take further action.

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10:43 am EDT

Expedia inappropriate charges

I am running a holiday home in Australia and Expedia calendar had problems of updating calendar resulting double booking. I contacted and offered direly to the guests for an alternate accommodation but the guests prefer to go somewhere else and initiate cancellation to Expedia. At the end I was charged $500 relocation costs that was the issue originated caused by Expedia with my immediate offers to the guests for alternative accommodation.
Expedia was not a trustworthy service provider and I consider their services are "Scam" afterall.

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9:16 am EDT

Expedia hotel booking and filters

I used Expedia to find a hotel in Las Vegas. I originally chose the Howard Johnson hotel but after reading the reviews about not having good internet, I called Expedia to change the reservation to a different hotel. To do this, I went to and used their preferences and filter options to select a different hotel with "High-speed Internet" and "free breakfast". The first night in the hotel the internet did not work and their front desk said "the router over heats and we will need to reset it...and there are other people using the internet so you won't have high-speed internet at night". I decided to wait until the next day. Thursday morning my wife and I wanted to get a headstart to our busy day so we went to the area where the "Free Breakfast" was located. Unfortunately, there was only a banana, orange and bagel, not what I would call breakfast but more of a snack. This was also iterated by many of the people that were equally disappointed. Later that day and into the night, I tried the internet again and again. No service (I have pictures), limited band width (I have speed rating pictures), and once again, a front desk person saying that they couldn't do anything about the internet. I decided to call Expedia. I spoke with "Alex" about the problem. Alex indicated that just because I selected and used Expedia's high speed internet filter that it didn't mean the filtered hotels would have it. He indicated that I needed to check with the hotel and that it was my responsibility. I have this conversation recorded as I was in complete disbelief that Expedia would pull this kind of ruse. I sat on the phone for 28 minutes while Alex tried to tell me that Expedia's filters were not exactly what they say they are. He indicated that the High speed internet filter wasn't a filter for high speed internet but merely for internet. I asked him why have the filter say one thing but you really mean a different thing? He then said again and again that it was my responsibility to check with the hotel to see if they really did have those accommodations. I am just livid with Expedia. This shouldn't be happening. You shouldn't be saying one thing and doing another. I documented these conversations and took screen shots of no internet service, and speed tests which literally give a grade of "F" to their service. How am I supposed to work without internet service? Why do you have filters if they are not accurate? Why use Expedia when your own representative says I have to check with the hotel to make sure what you say is actually true or not? Even Javier the maintenance man from Solei said that their internet service sucks. He said that the router is behind a couch, on the 2nd floor. And if it gets too hot, they lose service. He said not all places have service within the hotel. He also said that my Mac, which I program on and need access to Git and IntelliJ, connects better than others and he saw how it didn't have service. Even the shuttle drivers for Solei laughed about the "breakfast" and how meager and pathetic it was... I had to switch rooms as well because the adjoining room wasn't sealed off and they smoked weed and caused me to have an asthma attack. Tell me. Would you be upset about what I experienced? Would you want a refund based upon even 1 of these things let alone all of them combined? Would you even consider using Expedia if you specifically cancelled and upgraded to a different hotel because the original had reviews of crappy internet only to get this poor service? I would like a refund. I would like to know why I should use Expedia again if your rep Alex indicates that your filters are not true and its up to the customer to validate the information by calling the hotel. Why should I use expedia?

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Update by Perry Thomson
Aug 10, 2018 9:16 am EDT

I emailed Expedia 2'xs about response...I am going to contact their corporate complaint now.

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9:00 pm EDT
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Expedia flight cancelled or change

curtomer service called me and let me know my flight is change from 12:20 pm to 12:20 am i book that flight because its convenient for me because of the traffic in manila the new reservation they giving me arriving at 9 am which is worst traffic in manila the customer service i got just not giving me option and just cuttting me off what ever i say he's not helping me he's making my life more complicated his name is Alex lieva he need more training in customer service and more nicer with customer and be more patience and more compassionate with customer

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8:22 am EDT

Expedia flight

I am so upset. I travel often and use expedia for everything. However after my last trip I will never book with expedia again. I am telling all of my friends to use something else to book as well. I have proof for my complaint but to make a long story short...I booked my flight for a night flight and didn't realize it. Supposedly I called in March and changed it to 1:30 pm. Where my frustration that I printed out my itinerary on July 13 and it clearly says my flight is at 9:55 pm on Aug 1st. The day of my trip I get a text from delta saying my flight is boarding. I login to expedia and it says my flight is at 1:30pm. I called expedia and they kept giving me different excuses. I stayed on the phone over an hour and the supervisor had no idea what to tell me. He 1st said it was an error with Delta, then he said I called in March and changed the time so it was my fault...but I still cant understand why my print out says 9:55 pm and it was printed in JULY. There was clearly an error with expedia and the trip was stressful. The only reason I was able to get the pm flight is bc there was a delay due to rain, . Expedia made no attempt to compensate me or fix it. I am going to file a complaint with the better business bureau and show my proof. I am so upset bc I was prepared for the 9:55 flight and there was no way I could make the 1:30 flight. I was very stressed and almost didn't make the trip. Whether I changed it or not the time should have been changed when I printed the itinerary in July . How did it all of a sudden change the day I leave? I have printouts of everything with dates and times. The supervisor was nice but never gave me a reason. He kept saying I changed it in March. Even if that were so why did it say something else when I printed it out. I truly believed my flight was at 9:55 pm. I even called to verify that info bc I needed to change my car rental and the rep confirmed my flight was at 9:55pm. I am so mad. Expedia caused me unnecessary stress. They should al least do something to make it right. The only reason everything was settled is BC DELTA rescheduled the flight due to weather.

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Expedia In-depth Review

Website Design and User Experience: The website design of Expedia is clean and user-friendly, making it easy to navigate and find the information you need. The search bar is prominently displayed, allowing users to quickly search for flights, hotels, and car rentals. The layout is intuitive, with clear categories and filters to refine your search results.

Booking Process and Ease of Use: The booking process on Expedia is straightforward and hassle-free. Once you have selected your travel options, the website guides you through the booking process step by step. The checkout process is seamless, and you can easily review and modify your booking details before finalizing your purchase.

Range of Travel Options: Expedia offers a wide range of travel options, including flights, hotels, car rentals, vacation packages, and activities. Whether you're looking for a budget-friendly option or a luxury getaway, Expedia has something for everyone. The website also provides detailed information about each option, helping you make an informed decision.

Pricing and Discounts: Expedia offers competitive pricing and frequently provides discounts and deals on various travel options. The website allows you to compare prices from different airlines and hotels, ensuring that you get the best value for your money. Additionally, Expedia's loyalty program offers exclusive discounts and benefits to its members.

Customer Service and Support: Expedia provides excellent customer service and support. Their customer service team is available 24/7 to assist you with any queries or issues you may have. The website also has a comprehensive FAQ section and a live chat feature, making it easy to get the help you need.

Loyalty Program and Rewards: Expedia's loyalty program, Expedia Rewards, allows members to earn points on their bookings, which can be redeemed for future travel. The program offers additional benefits, such as exclusive discounts, free upgrades, and access to VIP amenities. Joining the loyalty program is free and easy.

Mobile App Functionality: Expedia's mobile app is user-friendly and offers the same functionality as the website. You can easily search and book flights, hotels, and car rentals on the go. The app also provides real-time updates on your travel itinerary and allows you to manage your bookings conveniently.

Trustworthiness and Security: Expedia is a trusted and reputable travel website. They have been in the industry for many years and have established partnerships with major airlines and hotel chains. The website uses secure encryption technology to protect your personal and payment information, ensuring a safe and secure booking experience.

Travel Insurance Options: Expedia offers travel insurance options to provide peace of mind during your trip. You can easily add travel insurance to your booking during the checkout process. The website provides detailed information about the coverage and benefits of each insurance option, allowing you to choose the one that best suits your needs.

Cancellation and Refund Policies: Expedia's cancellation and refund policies vary depending on the travel option you have booked. The website provides clear information about the cancellation and refund policies for each booking, allowing you to make an informed decision. It is recommended to review the policies before making a booking.

Additional Services and Features: In addition to flights, hotels, and car rentals, Expedia offers various additional services and features. These include airport transfers, travel guides, and activities. The website also provides helpful travel tips and recommendations to enhance your travel experience.

Overall Rating and Recommendation: Expedia is a reliable and user-friendly travel website that offers a wide range of travel options at competitive prices. The website design and user experience are excellent, making it easy to find and book your desired travel options. The customer service and support are top-notch, ensuring a smooth and enjoyable booking experience. With its loyalty program and mobile app functionality, Expedia provides added benefits and convenience to its users. Overall, Expedia is highly recommended for all your travel needs.

How to file a complaint about Expedia?

1. Log in or create an account: Ensure you are logged in to your account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button located at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Expedia. Make it specific and clear, such as "Incorrect Billing on Hotel Booking" or "Cancellation Policy Not Honored".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Expedia. Include key areas such as:

  • The nature of the service or product you used.
  • Specific details about any transactions, including dates, amounts, and confirmation numbers.
  • A clear description of the problem and how it has affected you.
  • Any communication you've had with Expedia's customer service, including their response or lack thereof.
  • Steps you have taken to resolve the issue and the outcomes.
  • The personal impact, such as inconvenience, financial loss, or stress.

Be as factual and chronological as possible to paint a clear picture of the events.

5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint. This could include receipts, emails, screenshots, or confirmation numbers. Do not include sensitive personal information such as credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Expedia, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to

9. Post-Submission Actions: After submitting your complaint, keep an eye on your account for any responses or updates. You may receive feedback from other users or from Expedia through the platform, so it's important to monitor the progress of your complaint.

Frequently asked questions (FAQ) about Expedia
How can I contact Expedia, a leading online travel agency, for booking assistance or customer support?

Need help with bookings or customer support? Contact Expedia at 1-866-310-5768 or 1-800-469-1793. Their dedicated team is ready to assist you with all your travel needs.

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