Evony review: Customer service 4

I have been contacting evony since yesterday about a player. They didn’t reply to me about this. I filed a complaint against a player and I have sent screenshots as well. They do nothing about him but block him for speaking in World Chat for fee days. That is unacceptable he violates the gaming rule. He says inappropriate words. Harrass women in the game. He says wrong about other religions apparently insulting religions that is unacceptable I have all the screenshots and all the players in server reported against him multiple time and those people had to leave just because of this specific player. Why can’t evony permanently ban him for violating codes of conduct. Also evony is violating human rights for not replying plus closing the case because that player is a paid player he spends too much money. Is there anything you can do to help me I will provide every single evidence against him. He has access to all the accounts in his alliance and his alliance people do the same you can see in the screenshots a person name val she does the same as well. Please do something please.