Euroflorist Europeflowers have not been delivered

C
This review was posted by
a verified customer
Verified customer

Invoice Nr.: DE4835907
Date: 12.09.2017
Payment: PayPal

I have placed an order for flowers delivery in Germany. I have received an email from DHL saying that the packet has not been delivered as the person wasn't at the address or the person's name is not on the doorbell. I also understood that they would try to deliver it again.
There was no card left at the address to inform of the delivery attempt nor anything to say to collect the flowers from a DHL depot. (As it stands in term and conditions on your website). The contact number that was on the order form has never been contacted either.

I have been ordering with euroflorist for some time now and am very disappointed with the poor service this time. I understand it is a DHL part that failed but I do not know where the packet is now and how can I get it deliver . It was a wedding bucket so it's even more disappointing now that it wasn't there on time.
Could you please resolve the issue for me, either by delivering the flowers again or placing a full refund of the order.

Here is a DHL tracking number from the email if that helps:
Sendungsnummer:
[protected]
Sendung verfolgen

Delivery address for the flowers is:

Margarete Blankaert (Mateblowski) & Filipe Antunes
Kaarster Str. 197b
41462 Neuss
Contact number: [protected]

Responses

  • Sa
    Sarah 76 Oct 13, 2017
    This comment was posted by
    a verified customer
    Verified customer

    They are really bad. I also have ordered in Germany, but they have not delivered but still took out my money.
    I called customer service. A woman told me off and put the phone down and told me to contact via email I wrote them few emails but i have not received any response. I am seeking for customer right to get refund. Bad service and please do not do business with. They took money and do not post any flowers.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.