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Customer Service

+1 800 783 9966 (Customer Service)
12021 Centron Place
Cincinnati, Ohio
United States - 45246
Mon8:00 AM - 7:00 PM
Tue8:00 AM - 7:00 PM
Wed8:00 AM - 7:00 PM
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Complaints & Reviews

free shipping?

Ordered a wreath (order # [protected]) after placing the order the confirmation had a banner saying free shipping that ends 11/24/19 (GIFT19 code to enter at checkout). I did use 10% off (redberry 19) to save $7.90 but the shipping I paid was $19.95 with no option to use the free shipping. If I can't use 2 coupons in the same order than I want the free shipping ($19.95) over the 10% off ($7.90). I would like the order /charge corrected to reflect a saving of the difference ($12.05). Please let me know when this is done. Thanks

Flowers

https://www.readyflowers.co.nz/nz/gifts/packages/remarkable/ I ordered this product online. I was promised...

Flowers on line from Petals Teleflora

Ordered flowers on line after looking at the displayed pics. It was AU $69.95. Charged me $10 delivery fees. Fair enough. Once it was submitted, it showed an amount $84.95 charged. Even if they had to put a surcharge on a credit card payment, how was it so much? Anyway, I received a thank you SMS text msg from the recipient of the flowers received. I was disappointed. Was definitely not what I had expected. I wrote to the company and they wanted me to forward the pic to them which I did. They cane back to say that if they don't have the exact flowers as displayed on line, they have to substitute them with others. I understand that too. However, the substitute should be for the same value. Flowers received by yhe recipient looked more like a $49.95 arrangement and they explained that a $3.00 fee was charged for a credit card payment and they would refund $2.00 that was charged extra. Why charge extra to begin with? It was not an American Express credit card that they charge $3.00 on a $79.95 purchase. They did offer me a 30% discount on my next order. Ridiculous!! Did they really think I would want to order through them again??

Customer service is shut down

I have purchased items from Petals for many years, going back to before they had an online presence. Haven't ordered anything from them in a couple of years, but I do still get their catalog and emails and in October I spotted some deals and placed an order. That was on 10/22. I received an order acknowledgment, and that's when the communication stopped. The good news is that my credit card hasn't been charged, but my emails have gone unanswered. I tried calling the customer service phone number listed in the order acknowledgment email, but there's a recording that says to go to the website for all customer service needs. After searching online I came across similar complaints, so now I guess I shouldn't ever expect my order to ship.

I'm extremely disappointed that Petals no longer has their act together since they do sell some very nice items with lasting quality.

  • Ka
    katho422 Feb 05, 2009
    This comment was posted by
    a verified customer
    Verified customer

    I have been ordering from Petals for over 12 years; I love flowers but can't have real ones in the house because of my cats and Petals USED to sell some of the most beautiful arrangements. Then about 6 years ago I ordered a small xmas wreath and when i received it, it was horrible, nothing like what i ordered; in fact, my daughter and her friend were there when i opened it, and they broke up laughing at it. I was so embarrassed. When I called Petals about the wreath I was told to "send it back, at your expense". No apologies, nothing. Same thing happened the following spring, I ordered a flower arrangement and the flowers arrived (well over a month after I ordered them) they were bent, the arrangement was a mess. That was the last time i ordered from Petals. Never again. What a shame, they used to make such nice stuff. Now i go to Silkflowers.com.

    0 Votes

Unauthorized charges

I was livid when petals.com charged my credit card for an item i didn't order! The fraudulent charge occurred on 8-31. I haven't visited their website since june. They shipped the item, but i returned it unopened. These people are crooks. Is there anyway, we can file a class action suit against this fraudulent company. I called up their customer service numerous times, but can never get hold of any agent there. They were close already at 2 pm on monday! Lets sue this company in order to stop their unscrupulous business practices! Anyway, my credit card company has already issued me a credit, but still that company needs to be terminated from engaging in nefarious activities!

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Poor service!

I placed an order with Petals.com on August 3, 2007. To date I have not received the product or a response. I have emailed several times and received no reply.

When I call the customer service 800 number I get the same response "Due to overwhelming response our operators are not available at this time. Please visit us on-line or call back later." I really don't think that they have any "customer service" representatives or for that matter, employees.

Beware people!

  • Ph
    philly4ever Feb 18, 2010

    I have been ordering from Petals for several years and was never disappointed. I don't know what is going on with these accusations of fraud, cheating, non-delivery, etc. I personally can't imagine them treating their customers that way, unless they have recently been taken over by another company. I have many arrangements still sitting around my home bought via Petals, and they are all done professionally, attractively, and at a reasonable price--especially if they're on sale. All I can say is I'm totally at a loss with these negative complaints.

    0 Votes
  • Me
    MeriWdw May 18, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I have ordered via Petals for the last couple of years.. I had no problems with price, service or delivery. I liked their merchandise. Now with all these problems others are having with them, seems I won;t be able to buy from them. I feel bad for what happened to the others, but I never had a problem, & am sorry that I can't buy from them.

    0 Votes
  • An
    Annette Quadling Aug 27, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I received two out of the three arrangements that I ordered, but sadly, it was only after I called to find out "where" my order was. I have yet to receive the 3rd arrangement, it's been almost 2 months! Their product is really nice but their customer service is the worst! I can't recommend them until they fix their customer service problems.

    0 Votes
  • Pa
    Pam Bogo Jul 11, 2017

    Bad Customer Service! Agree you should be aware before ordering from this company. The orchid I ordered was not as I expected so I called to get instructions to send it back. The refund I received was $45.05 less than what I paid. When I called, they said it was shipping charges and these do not get reimbursed. So, make sure the order is exactly what you want otherwise it will cost you!

    0 Votes

No product, no response

On July 10, 2007 I placed an order for a silk flower arrangement to be sent to my sister in Alabama for her birthday. After several weeks, I tried contacting Petals.com both by email and telephone. Their customer service phone number and email address are a joke! I have tried many times to email and call with no response. My debit card has not been charged but every few days, the amount of my order will be taken out of my "available" balance, like they are about to charge it. I even found a fax number where you contact them if you are interested in employment & sent them a letter about my order. Again, no response. I am considering reporting them to the Better Business Bureau. They appear to be nothing but a SCAM.

  • Di
    Diane Shipman Sep 04, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Try calling their corporate office, 203-431-3300 EXT 144 or 143.

    0 Votes
  • Di
    Diane D Story Sep 06, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I am having the same problem and agree their contact information is a joke. A neighbor used them but ordered over the telephone. I can't even find a phone number to call. Even catalog request was a joke as well.

    0 Votes
  • Ja
    James Lekas Apr 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    We used Petals (Petals Decorative Accents, Inc. a.k.a. Petals.Com) several times a few years ago without incident. This time however, the item wasn't sent, we weren't notified that it would not be sent (even though we requested express delivery), and when we called, we were told that the product was out of stock indefinitely. Petals would not consider paying the freight to rush an alternative gift to ameliorate the problem.

    Petals claimed that they had computer problems that led to this failure, but that seems to be a recurring excuse with them.

    So far, they have not charged our credit card, but the month is young.

    Petals went online after it merged with the bankrupt ImmunoTechnology Corporation in late 2005. It seems to have filed only one financial statement with the SEC, in November of 2006. Its continual failure to file timely financial statements and its money losing history don't inspire great confidence in Petals' president and chairman, Stephen M. Hicks, or in its chief executive, Christopher Topping.

    In sum, this seems to be a company run by people who don't honor their promises.

    0 Votes

Petals.com is a scam!

Back in February 2007, I placed an order for various items totaling close to $270.00. Given that it was April and I had not received my order, I wrote an email through the Petals.com customer form and requested a cancellation. Given a week had gone by and I did not receive any feedback, I followed up with a phone call. I spoke to a customer representative that stated he had cancelled the order through his system only to receive 2 weeks later an email from Petals (the only thing they are good at doing is notifying you when something has been shipped or sending you specials) informing me that all the items except one were on their way and I was charged on my visa. I immediately called the Petals.com customer assistance number and this time I was told to refuse the items upon delivery and I confirmed with her that the last item that was not shipped WAS cancelled in the system which she said she had just done. I refused the items upon delivery as the rep had recommended. In the interim, approximately 4 days later, I receive a postcard type notification via land mail from Petals informing me the last item had been cancelled due to it being out of stock. 2 weeks later I received an email from Petals telling me that this last item had been SHIPPED and yes, I checked my visa, and I had been charged for that last item too. I immediately called a customer representative who told me to refuse it (this was at this point early May). Months went by -- all summer and I have yet to receive the credit on my visa. I called 2 additional times, one time the customer representative told me that the reason I had not received the credit was because when I had refused the 2 deliveries I had not marked what I wanted them to do with the money on the return form (duh, if you reject at delivery that means you don't open the box!) so she told me it would be 2 weeks for the visa to be credited. The second time, the representative informed me that the information in the system had the order number I had been given for another customer!!!! It is August 27, 2007 today and for the last 2 months Petals.com has their phone blocked by saying that their new catalog has caused such an overwhelming response that all customer representative are busy and to call back later-- I call randomly at this point and I have never gotten through, it's a bunch of crock. Or, they change the message and tell the caller to go to their website for all of "your customer needs". Of course, nobody answers the inquiries even though they state that they'll respond back within 24 hours. My question is, how is this company allowed to do this? Is their any way of finding out who is responsible? I would like to take them to court for the mere principal of it all.

  • Re
    Rebecca Benson Jan 24, 2008
    This comment was posted by
    a verified customer
    Verified customer

    UPDATE: I just received a refund from Petals.com in the amount of $185.88 (January 24, 2008). I placed a formal complaint against them through the Better Business Bureau on January 22, 2008 after close to a year trying to resolve this with their customer support reps. I also spoke to the same customer service representative I have spoken with the 3 last times I've called (eastern european accent) and flat out asked her if Petals.com was stringing customers along in preparation of declaring bankruptcy. Although the amount is less than what is due, I am taking the refund and closing the book on this. I have contacted my visa and have asked for them to refuse ANY charges from Petals.com in the near future should they try to go that route with me (from what I've read on various boards, this company is capable of anything.) I hope the IRS gets involved in Petals.com's shady practices and exposes Petals and its owners for what they are.

    0 Votes

Fraud and cheating!

I placed an order on 12/30/06 worth over $400.00 to www.petals.com . Upon receipt a couple of weeks later, one of the items was broken, so I returned it as per return instructions, in the original packaging, with receipt, etc, for a refund, and checked the USPS confirmation number, confirming that my package had indeed been received at Petals. On 3/20/07, when I had not yet received credit on my charge card, I called Petals Customer Service at [protected]. I was told "2-3 more weeks." Also told that since the candelabra was returned to the warehouse (as per return instructions), that the warehouse was responsible for my refund and there was "nothing" Petals could do as they had recently reorganized their company structure. At that time they also said they had no record of my order. I gave them my order number (I have a copy of my 12/30/06 order), and only then were they able to find the order in their system. They said they would pass on my request to the warehouse, and the warehouse would take care of it. On 5/11/06, still no refund - called customer service at Petals and talked to Jennifer. She told me that nothing was credited as yet, but that they were in receipt of my return. Was told to fax my refund request to their supervisors, Genesis and Nicole. Faxed request to: [protected] for $64.95. I have a copy of the fax. On 6/12/07, having not yet received credit for my return, I again called customer service at Petals, and talked to a man. I told him that unless we could resolve the issue immediately that I would be filing a complaint with the Better Business Bureau. After putting me on hold, he came back and said the amount of the refund was actually credited the day before, on 6/11/07, onto my credit card, for the full refund price. He told me it would take a few days for it to show up on my card. Throughout June and July, I repeatedly checked my MC for credit, and have yet to receive it. 8/10/07: Called their 800 number at 1:05 PST. Offices were "closed." 8/15/07: Called at 1:30 PST. Offices closed. 8/16/07: Called 12:20 PST. Offices closed. Tried another customer service number from their website: [protected]. Recording says, "for all your service needs, visit our website at www.petals.com" and then disconnects. Checked online and found numerous other complaints by customers, all repeating the same tired refrain. This is pure and simple fraud, and Petals makes a habit of stealing customers' money.

  • Ma
    Mary Ann Saffold Jul 08, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have been waiting since Feb 1008 for an order that was returned last Sept 2007 for the amount of $211.85.
    We are planning on going to a lawyer if we don't receive a credit on our Visa Account.
    We have all the recepits of the boxes with the label numbers for your company.
    We called Petals starting in October 2007 and were reassured that you had credited our Visa Account to $211.85.
    We are an elderly sick couple and need the money.
    I returned 9 boxes in all due to inferior product.
    My home is loaded with Petals creations when you were a reliable trustworthy company
    When I call customer service I get the message that the mail box is full.
    When I punch #0 I get the same message.
    I stay on the line up to an hour to see if I can get a human...no luck.
    I just looked over my papers and I first contaceted you by e-mail on 9/20/2007
    We mailed letter after letter to CUSTOMER SERVICE PETALS
    1035 FRED WHITE BLVD
    PORTLAND 37148

    NO RESPOSE.
    IS OUR NEXT STEP TO CONTACT THE LEGAL AID FOR SENIOR CITIZENS AT THE UINITED STATES MARINE AIR STATION HERE IN YUMA, AZ.
    IT IS FREE FOR RETIRED MILITARY...DO YOU WANT THIS REPUTATION.
    OUR PHONE NUMBER IS 9238 342 9027.
    WHY WOULD YOU WANT TO DEFRAUD A RETIRED MILITARY PERSON WHO FOUGHT IN 2 WARS TO PROTECT THIS COUNTRY.
    MARY ANN SAFFOLD
    [email protected]
    WHY NOT PICK UP THE PHONE AND MAKE A REALLY OLD WOMAN WHO IS CRIPPLED HAPPY????
    MY CUSTOMER NUMBER IS #102181694

    0 Votes
  • Ed
    Ed Poles Jul 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have been waiting for a credit from Petals since May 2007. They shipped an item to an old address on their file, which I never received. They have told me several times that the credit would appear on my credit card account. To this date, I have received no credit. They reshipped the item to the correct address and charged me for it and have never credited me for the original charge for the item shipped to the wrong address.

    0 Votes
  • Ta
    tampa Nov 24, 2009

    i have hundred's of dollars with petals .com and received all of my orders on a timely basis and it was only once that an arrangement came and did not meet my satisfaction and they returned at no charge to me and sent another arrangement immediately
    I am so shocked to hear such negative comments. I have been so pleased with there customer service I have sent many people to shop with them
    I.m trying to find out if there still in business
    Tampa, Florida

    0 Votes

HORRIBLE experience - NO resolution

On 1-26-07 I ordered a flower arrangement to be sent to my parents. My credit card was charged for $71.70 and the item sent. A week later I noticed that my credit card had been charged again on 2-7-07. I called Petals on 2-15-07 and spoke with someone at 9:06 am; they said that they will call me back. No one called. I called again on 2-26-07 and talked to Micol who told me she would take it to a supervisor right away and have someone call me back. No one called. I called again on 3-5-07 and talked to Chris who said it would be given to upper management and try to get me a callback ASAP. On 3-8-07 I called again and talked to Jessica who also told me she would give it to a supervisor. No response. At that point my father notified me that they had indeed received a second shipment. He returned it on 3-26-07 and sent me copies of the return paperwork and insured mail receipt. I waited until May 6 and sent an email stating that my father had returned the item, but hadn't heard anything from them and asked if they could advise me of the status of the return and refund. No response. On 5-14-07 I talked to Elliet at 12:00 pm; she told me there were NO noted in my file from previous calls I had made, but she would give it to a supervisor to look into and stated that returns were just being processed for March and April. I called again on 6-13-07 at 12:12 pm and talked with Melvin. He indicated that they had received the return and were waiting for the money to be credited back to my account. He said that there WERE notes in my account of all my calls. I have called and emailed since then to no avail. NOT ONCE has anyone called me back and as of this date (8-17-07) I still do NOT have resolution on this matter. Several times when I have called the message says that all representatives are busy, call back and there is no way to leave a message or hold or anything; they just disconnect you. It has been the biggest headache of my life!! I will NEVER EVER order from them again.

At the same time as I ordered this item, I also ordered another item for $37.45 which I canceled (with difficulty), but they continued to try to charge my credit card several times and I received numerous notifications for months and months afterward saying that it was temporarily out of stock and they would ship it as soon as it arrives!

DO NOT EVER ORDER FROM THIS COMPANY!!!

Never reimbursed for returned floral item

I purchased a floral arrangement from them on 1/08/07. When I received it I wasn't happy with it and returned it via insured mail (with receipt) in mid January.

I called customer service on 3/6/07 and spoke to Dayama who told me they were switching over to a new computer system and that the reimbursements would be coming shortly. I called on 3/09 and received same story from representative William. I now told them I found it odd that my credit card could be charged so quickly but it has been almost six weeks and no credit had been issued. They told me all credits would be now be reimbursed by 3/31. On 4/2 , I spoke to Guierrmo who gave me supervisor "Nicole" who said reimbursement is now being sent. On 4/08 spoke to Jenner who told me the same story. On 4/11 I called and spoke to Damien who gave me supervisor "Genesis". At this time I faxed to her my receipt, proof of insured mail receipt (they assured me that they had received my return), and was told I would receive my credit no later than 4/21. On 4/26, after my credit card statement closed again, I called and talked to Natalie who refused to allow me to speak to a supervisor. She told me that she would keep me on hold for the entire day if I did not hang up. There are a few more incidents in between those I have described.

I am now writing my credit card company to see what can be done. Their customer service supervisors are supposedly Nicole and Genesis who are extremely busy and can't seem to return my calls. They gave me the name Chris Topping as their CEO at 13975 Northwest 58 Court Miami Lakes, Florida 33014. I don't know if this is accurate as I now do not trust a thing this customer service department says.

Anyone who attempts to buy from this company I feel is risking a loss of their money. I will never do business with them again.

  • Sh
    sharon capobianco May 24, 2007
    This comment was posted by
    a verified customer
    Verified customer

    These comments about Petals.com are so true! My mom has been battling this company since January. No returned calls. No supervisor accountability. It is clearly a scam and fraudulent. My mom has already called the state of Florida's consumer affairs division, which assures will pursue the matter.

    0 Votes
  • Ru
    Ruth Shefcyk Aug 10, 2007
    This comment was posted by
    a verified customer
    Verified customer

    My experience is so similar to Ginny's as I have been battling with the company since February. My complaint includes everything from no reimbursement for a returned item, to a duplicate charge, two overcharges and no reimbursement for postage on a damaged returned item. Each time I received my credit card statement and the credit did not appear, I would call, and I called several times in between to see how things were progressing. They always informed me that things were being processed. They requested I send all my documents in detail, which I did and I have heard nothing. I was never allowed to speak to "Nicole" or anyone other than whomever answered the phone. I would be interested in being a member of a class action suit if one is formed.

    0 Votes
  • Au
    AUDREY J SPERRY Sep 27, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I ALSO HAD TROUBLE WITH PETAL'S AND I HAVE BOUGHT FLOWERS

    FROM THEM FOR YEARS. THEY MUST HAVE NEW PEOPLE .I BOUGHT A

    HANGING PLANT AND AFTER 3 MONTHS I DID NOT RECEIVED IT. I

    CALLED THEM THEE TIMES AND E-MAILED THREE TIMES. I TALKED

    TO TWO PEOPLE AND THEY SAID THEY WOULD SEND ME A REFUND.

    I HAVE NEVER RECEIVED A REFUND. THEY STILL OWE ME $61.00!!

    0 Votes
  • Om
    Omyra Oct 06, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have returned two items back to Petals totaling $54.70 in December 2006. I spoke to customer service in January 2007 for my refund, and they said they would submit my refund within 10 business days, sadly to say I am still waiting for it as of today October 2008. Their customer service number is non-functioning and has been since 2007, if you get through it would be a complete miracle. I have also faxed and emailed them several of times and to no avail, not a response from them. What was once a reputable company has clearly become fraudulent! Clearly, they are thieves, so my advice is DO NOT BUY FROM PETALS!

    0 Votes
  • Sa
    Sakina Walton Mar 14, 2010

    I really enjoyed them and used them since 2000. As well as recommended them to people. The items I have purchased previously I get nothing but compliments from. I am very disappointed they are no longer in business or changed their name.

    0 Votes

Worst customer service experience ever!

I purchased a cabinet from Petals.com, which was damaged when I received it. I called the customer service department, and was told that they would send a replacement cabinet, and that they would arrange for the damaged cabinet to be picked up and shipped back to them. In the meantime, I had to call Petals, regarding another order. While I had them on the phone, I asked about the status of the replacement cabinet. The customer service representative said that I should be receiving the cabinet soon. I asked for a tracking number. She gave me a tracking number, and when I tried to track the shipment, I found out that the number was not a valid tracking number. I called Petals, and asked to speak to a supervisor. I was told that the supervisor would call me back, in about two days, because they return the calls, in the order that they receive them. This really upset me, so I called again, and asked if I could speak to a supervisor immediately. They gave the same answer, that the supervisor returns the calls in the order that they are received. In the meantime, I had placed another order for a flower arrangement, which I never received. Bottom line, I still have a damaged cabinet. I was lied to by the customer service department, when they said that the replacement cabinet was shipped, and that I would be receiving it soon. And the supervisor never called me back. I don't believe for a minute that the supervisor returns any calls. I have done a lot of business with Petal.com in the past. Now, I am stuck with a damaged cabinet, and the company couldn't care less. I never received the last flower arrangement that I ordered, and Petal's did not give me any explanation why, I didn't receive the order. Their customer service is the worst I have ever experienced, and I wouldn't do business with them again if they were giving the flowers away.

  • Jo
    john mosely Jun 21, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Have ordered several things from Petals lately due to emails advertising excellent prices. Some have come ok and some have not. Forget about calling their customer serv. Those people are useless. Also I received a confirmation email on one order with a confr. number and I gave that number to the rep and she said it was not showing up. I was looking at the email as we spoke. Yet she did not have it. On another order some of the items arrived while others on the same order did not. They do not bill your credit card like they should. If you place an order with 3 items totaling $100 your credit card will be billed 3 different times for each item..instead of the entire amt. making it very hard to trace things down. They send you an invoice with the order but it only has the cost of the product and not any of the shipping charges so it's not the true total amt. So, you have a hard time finding the order on your credit card statement. The invoice that is sent does not have anything related to your order number you were given when you ordered. Ordered the same item 2 times and was charged different shipping amts each time for the same things. Web site says 50% off and yet when you order some things it does not deduct the 50% off. I called and they said ..go ahead and order and then call us and well subtract the proper amt. I don't think so. This company is a disaster...beware.. at the very least your in for frustration and you may be in for worse.

    0 Votes
  • Di
    Diana Maxwell Nov 02, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I placed an order with Petals.com and only received one item. I call the customer service number and receive a recording that says please visit our website for all your customer service needs. I send emails and get no response. Their customer service is the worst and I will never order another item from them. Thank goodness they only charge for items as they ship them, otherwise I would have been charged for flowers I never received.

    0 Votes

Non delivery, no response!

It has been over a month since I placed an order with Petals.com and paid by credit card. I received an email confirming my order. Since then, nothing. There was no delivery of the items and numerous emails have gone unanswered. Calling their Customer Service number is useless. All they do is say they are having problems and will have someone call me. No one has ever called. I found out the name of their Supervisor who avoids all calls.

AVOID THIS COMPANY. They have been thru bankruptcy and it shows.

  • To
    Tom Perdue May 10, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I bought an arrangement from petals.com. When I received it I was extremely disappointed with the quality. I returned the item and now two months later my credit card STILL has not been credited. Phone calls to their Customer Service people are useless. Nobody seems to know what is going on and nobody is willing to get an answer.

    I strongly suggest avoiding this company.

    0 Votes
  • Ka
    Karen Palmer Aug 20, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I can only echo what everyone else has said - except that I have only been going through this for 2 weeks. I received order confirmation same day as order. My credit card was charged 5 days ago and I received no notice that the item had been shipped. Email sent regarding order 10 days ago went unanswered. As stated by others - can't reach ANYONE. Looked them up on BBB. They are rated "F." Emphatically do not recommend this company.

    0 Votes
  • Ch
    chris Sep 14, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I have gone through the same thing. I bought some items online.
    One item was broke in half and I never received two of the items.
    I sent back the broken item. EVERYONE! PLEASE CALL YOUR
    CREDIT CARD COMPANY TO DISPUTE THE CHARGES IF YOU DIDN"T RECEIVE YOUR ITEM! They are scamming people! Apparantly I found some phone numbers for all of us to call and complain as well. Contact Tina at (203)431-3300 xt. 163
    This is there new Ct. headquarters. You can contact the stores as well at (931)484-2121. (302)325-1500 (631)242-4520
    (516)433-2340. Their new customer service dept. is scheduled to be opened 10/1. Too bad they probably lost thousands of customers with this absolutely horrible new owner!!!!!
    Don Johnson is his name.

    0 Votes
  • Rs
    R Sommers Nov 28, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I purchased an expensive faux Christmas tree after Christmas last year (this is Nov. 2008). I paid about $150 on clearance. I tried putting it together, and it is a joke. There are three separate parts, and two of the connecting parts have "female ends" with no "male connector". I tried to jerryrig it with a dowel, but the tree is over six feet tall, with three separate parts and way too heavy to stay up on its own. I am so disappointed. I didn't put it together after I received it (too much of a hassle), but now I have a worthless item. I tried the various customer service numbers to no avail.

    I also had experiences with placing orders, receiving postcards stating the item was backordered, and then never receiving the item.

    0 Votes

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Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints
If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
A consumer site aimed at exposing unethical companies and business practices
ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
You'll definitely get some directions on how customer service can best solve your problem