Eureka Forbes review: Product Name: Aquaguard Premier RO+UV+MTDS+AC Invoice Number: A-428/2026-2027 Invoice Date: 29-Jul-2026

I am writing this letter to lodge a formal complaint regarding a defective water purifier purchased recently from your authorized dealer, Shree Enterprise (EFL), and to request an immediate replacement of the unit. Purchase & Product Details: Customer Name: Joyita Roy Product Name: Aquaguard Premier RO+UV+MTDS+AC Invoice Number: A-428/2026-2027 Invoice Date: 29-Jul-2026 Address: Saha Para, Arundhuti Nagar, M.B. Tilla, Agartala, Tripura Contact Number: [protected] Grievance Summary: Ever since the technician installed the unit, it has been malfunctioning and failing to operate properly. Despite lodging complaints, your service technician has visited my premises twice, but failed to rectify the defect. Furthermore, neither the technician nor the dealer (Shree Enterprise) has provided a resolution or meaningful support. Selling a defective brand-new appliance and failing to offer effective post-sales support constitutes a major service deficiency and unfair trade practice. Demanded Action: Given that the machine has been faulty right from installation, repairing it repeatedly is unacceptable. I demand an immediate replacement of this defective machine with a brand-new, fully functional unit within 7 business days. Please treat this notice as a final attempt to resolve the matter amicably. If the unit is not replaced within the stipulated period, I will be compelled to approach the District Consumer Disputes Redressal Commission (Consumer Court) to seek a full refund along with compensation for mental agony and legal expenses.