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4.5 38 Reviews 527 Complaints
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Etsy complaints 527

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J
3:54 am EDT

Etsy Etsy

I have requested this organization to delete my profile over the last 4 years due to harassment. They have failed to respond nor resolve my complaint or concerns

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Z
3:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Etsy I purchased several vintage plates, two have not arrived.

Seller is Pastors-Products
57 thumb200
Mikasa Provincial CV900 Villa Medici Salad Plate - 8 1/4" - Discontinued Pattern
1 x $4.95 each
$4.95
Subtotal $4.95
Shipping (Standard shipping (1 to 5 business days)) $9.50
Tax $0.81
Payment type PayPal
Total $15.26
Didn't receive your order yet?

Here's the shipping information provided by the seller:
Marked as shipped: 09/17/20
Tracking number: 9405508205496700228604
Shipping country: US

the other is:

the other is libertyhallgirl who says my item was shipped September 11. I have contacted this seller several times and have had no response.
I would like my money back on both of these items.

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C
2:41 pm EDT

Etsy Seller discrimination

9/2020 Listed product containing prohibited constituent. Received email notification from Integrity Team to outline Etsy policy and state that I must come into compliance to sell said item on platform.

Promptly deleted listing. Reformulated, relabelled and relisted said product to be in compliance. Item is now same as hundreds of other topical salve products that list on Etsy.

9/27/2020 Marketplace completely suspended due to listing of prohibited item. Banned from selling this item on Etsy platform. Multiple attempts to communication with Integrity Team, questions not answered and no guidance provided. Other companies sell similar item and are not banned. This is discrimination and represents a direct financial burden to my business. This complaint represents the fifth notice provided by me to Etsy regarding discrimination.

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L
7:06 pm EDT

Etsy My money

I made a sale 3 days ago and someone named Alex said my funds would not be deposited for 6 months. I was counting on those funds to buy groceries and prescriptions because I am disabled. I have many health problems. I need those funds but they will not be deposited until the end of March 2021. Can I file a lawsuit? I need my money. How can I get those funds released?

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P
11:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Etsy switching shipping to wrong address

I have purchased many times from ETSY retailers, however Etsy chooses at their convenience to ship to an old address, even though occasionally they get it right.They make it very difficult to update the profile or file complaints online, the Apple Pay does not even match my credit card billing zip and it still lets charged.Twice now merchandise was shipped to a different state

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R
8:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Etsy I am an etsy seller

There is no contact, help or customer service number for etsy. So when you have a problem. It's your problem. I tried for 2 months to find out why I was not receiving notification of orders being placed with my etsy shop. I must have wrote 5 emails and did not get one response. My customer finally contacted me by using my e-mail asking "where is my order". I apologized to the lady and told her I would send the order out in 2 days. I used the mail service provided by etsy. The cost to ship was $24.00 (not cheap). I got a shipping label and a tracking number. The customer waited 2 months and never received her order. I then received an e-mail from etsy stating the customer wanted a refund (I don't blame her at all. I would not have waited that long). I tried to contact etsy to see what happened to the order I sent using etsy's mail service I replied to the e-mail from etsy letting me know the customer wanted a refund. This is the response I got: "this is not a monitored inbox." lol. So I was stuck again with no one to contact. Etsy made my company look bad. Small business owners know a bad reputation is worse than no reputation. I whish I cold speak to somebody at etsy to get this resolved but i've come to the conclusion that etsy is a company that takes your money and gives you nothing in return. So if you think you are saving money by joining this company think again! Ps. Does anyone know a good attorney

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WetHen
, US
Nov 29, 2020 12:06 am EST

I tried to place an order tonight and had issues that resulted in me needing to cancel the order. I followed all the rules and my order still is not cancelled. Haven't heard from the seller, or Etsy or customer service. But I will talk to my bank on Monday and they will listen. Also filing a report with local media and possibly an attorney.

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T
10:22 pm EDT

Etsy Contacting cs

Received email to review a purchase I have not received. So I left a one star explaining I can not review until I receive item. The seller is upset. Very upset. Yet I was only reviewing that I could not review. Bought Aug 14Th. and today is Aug. 26th.

I am deeply sorry. There is no way/option to edit. Nor a way to contact CS. Please help or correct problem within Etsy.

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N
1:14 pm EDT

Etsy Account deactivation

Opened an etsy account and spent hours setting up listings. Went live and got first order. Went to process order only to discover account has been inexplicably deactivated. No communication as to why and no response to emails. Cannot log in to file complaint or talk to anyone. Terrible way to treat online sellers. We are new start up and are now likely to lose customers and receive negative feedback because of this. Even if we have made some genuine mistake with our listings that merit our account being deactivated, shouldn't we out of general courtesy at least of been informed that this was going to happen and that it had happened.

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Mixedbaby Saagar
, US
Jul 09, 2021 11:11 am EDT

They are notorious for doing this. Did the same thing to me.. Banned me right after my first sale. No way to contact them without logging in but I cant log in. Recently, I received an email from Etsy that my customer has been trying to reach out for some correction in the digital file if not refund her money.

How can I make corrections, if I am never able to log in and Etsy took my money from credit card and refunded the customer. But I was never paid for the sale I made.

I am considering making a complaint in consumers court.

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N
5:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Etsy Unable to contact anyone to get rest of my items I paid for

I bought a face mask plus pouch from abizyqueenbee (alias thumbsupaustralia) via etsy web page on 26th july. Item did not turn up by 18th august. Wrote numerous requests to the seller via etsy with no helpful reply at all. I raised a case via etsy on the 18th detailing non-arrival and non-help from the seller. Suddenly seller says it was returned to them and resent it with a tracking number this time (none before). Item finally arrived on 24th august, face mask was there, but no accompanying pouch. I then received an email from etsy closing the case.

The seller won't reply and etsy doesn't allow you to reopen the case or add a new one on ‘delivered' orders. There is no other way to contact etsy and I am without my whole order. Etsy does not allow you to contact them at all unless you have a current unresolved order. I couldn't even escalate the case because of only partial delivery. Don't use etsy to buy from what is effectively a blind sub seller and an uncontactable etsy.

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J
11:25 am EDT
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Etsy Selfie face mask from perfectly designed llc

I tried to order from this site a selfie facemask, I was not asked for a selfie and I thought it came after I compleated my order. I have yet to be contacted by the seller, after at least 3 times trying. Are they still in business or just collecting money, from trusting souls? I paid with paypal so there is no problem there. This becomeing a thorn in my side. I find it very hard to see myself clicking on esty again. At least so far.

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S
1:03 pm EDT

Etsy Order#1686155830, dragonfly mask by katiebethkorner

I purchased a dragonfly mask on June 28 and received it on July 3 from Katherine Pattillo Wilsey, 3404 Kensington Ct., Tuscaloosa, AL 35405 . I contacted the seller KatieBethsKorner to let her know that the mask was too tight and didn't fit. She responded with the following:
Yes, I am sorry that it doesn't fit. You can just mail it back to me and I can make the adjustments. If you cover the shipping here, I will cover the shipping back to you. There isn't an extra fee to make an adjustment.

I hope you like the mask otherwise. :)

So I returned the mask to her on July 13 via USPS and haven't heard back to date on the status of the mask. I wrote a personal note to the seller and have tried to contact her through email messages but no response.

Etsy must have blocked my messages as well as my invoice of purchase on the website because I am not able to access the page. The purchase is not showing up under my recent purchases.

Confirmation number: 1686155830

Hummingbird Reversible Face Mask with Filter Pocket
Transaction ID: 1960010339
Personalization: elastic loops, 175mmx95mm
Quantity: 1
$9.99
Shipping address
Sally Bowden
33411 Watts Bay Drive
WALLOPS ISLAND, VA 23337
United States
Paid with Credit card
Subtotal $9.99
Shipping $0.00
Sales tax $0.53
Total (1 item) $10.52
Carbon offset leaf icon Etsy offsets carbon emissions from every delivery

I just would like to receive the mask back with the adjustments made to the ear loops. Please help me resolve this issue. I really liked the mask.

thank you,
Sally Bowden

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Ofscots_de3cent
, US
Nov 05, 2020 3:46 am EST

Purchased an 'original' 1940s Greetings Card from a seller on Etsy who sent me a 'duplicate' some weeks later (only this time marked as an original 1950s card, same product number etc). Made me doubt that either card was genuine. Seller informed. Reply was full of vitriol (She'd just 'forgotton' to remove an irrelevant sticker 'Original 1950s Greetings Card' from the duplicate card, I should be grateful I have 2 cards etc, etc). I don't want / need 2 cards. I just wanted what I purchased. An original 1940s Greetings Card.
Manic replies from the seller are attached . I appreciate that the seller may have some mental health issues and so have chosen not to reply or follow this up further :-( What would you do?

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T
8:38 am EDT

Etsy Escalate my open case - #[protected]

I have not been contacted by an Esty agent, or given the option to escalate my case filed on 8/2 as advised on your website. I've already been in contact with the seller, and he does not wish to resolve this matter. My order does not fit the description of a photo I submitted at the time of my purschase. The image processed on the bag, doesn't match the color tone of the image provided. I would greatly appreciate a response to my inquiry.

Thank you.

Toni

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V
10:42 am EDT

Etsy Shipping charges

Etsy offered free shipping for orders over $35, my order totaled $110.44.

Total shipping I was charged #30.71. I called and complained Etsy gave me a gift card for $18 at that time I informed Etsy that I wanted all the money I paid for shipping because according to their website shipping would be free and to add insult to injury Etsy credited me a gift card when I asked for my money to be returned to the card I use to make the purchase.. Please help

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T
4:25 pm EDT
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Etsy $347.00 special order never received

In may of 2017 I ordered a custom wool felted sculpture & pin in the likeness of my yorkie from gerry of gourmetfelted on etsy ($347.50) she had lots of reasons why it was not completed — a waiting list, illness and family death, divorce. I have contacted gerry many times — all I get are more excuses & empty promises. I‘m sick of it, I want a refund!

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M
5:18 am EDT
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Etsy Wrongful closure of my shop

I was a very successful and well respected seller on etsy for 6 years. I had no complaints against me or my shop with 100% sales ratings. One day I noticed my store to be unusually quiet, I logged in and my shop was closed with no reason or explanation.
Turns out they closed my shop because someone else totally independent of me or my shop had been closed down the same day. My housemate that uses the same ip address was shut down that day so they just wiped my 2 shops out too. My housemate had her own shops, own PayPal, own bank accounts associated with etsy. I have been trying to get them to open my stores back up but to no avail. When a speeder gets pulled over the driver gets the ticket not the other that happen to be in the car.
I have heard about this happening to alot of people and I think it's so wrong and unfair. This was my career and source of income being messed with. This happened in 2014 and since then I have been struggling to make the same income and get the traffic. Especially, now in the pandemic with fellow Americans struggling it would be nice to help someone that was wronged and make it right!
Melissa Karr
Glamour Girl Beads
Urban Metal Designs

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L
3:38 pm EDT

Etsy There service

To whom this may concern.
I placed an order (my first order with you) on 7-3. On 7-5 you billed my checking account. As of today, I still have only received one email that my order was confirmed. On that confirmation it states a 7-10/7-13 delivery. As of today, still nothing. I called Customer service.
The following numbers
718-855-7955
844-659-3879
888-493-7266
718-855-7956

was told the following-
Cyrus Williams (Floor Manger)
Your order was canceled.
Let me refund your amount.
You have two other orders I will refund those as well. (never was charged yet for them)
(these are not mine and I told him to cancel and to cancel my account with you)
He told me the system had locked my account.
He would call me back. But offered me 50 dollars to my acct.
Or put on my phone money account. Which I do not have.
Said didn't need your money just close my account and refund my dollars.
Still no word.

Customer service called back, and she said the order was shipped and she gave me tracking. But showed no other charges. And never received an email with this confirmation still.

Not sure what your people are doing or if they all look at the same screens, but because of the unprofessionalism of my multiple calls from 9 am to about noon. I had to call my bank and cancel my card and alert them of all the Esty charges maybe or maybe not coming through.

Then after being accused of placing these orders and someone must have used my computer and ordered them. I am the only person to use this laptop. So being accused of something on my first order was BS.

I will definitely not be using your company again. To go through as mush BS as I have had to for one item, then have my Esty account hacked and other orders being placed on it, no emails or calls to inform or ask but to then accuse….

I tried to reach the corp. office and no one answers, or it says you don't take any incoming calls. What kind of BS is that? If I did that to my client I would be out of business.

A very disappointed new customer guess I am going back to Amazon.
I will for sure tell my friends and colleagues of my experience with ETSY.
Very disappointed.

Mitchell Payton

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Update by Leo Go
Jul 17, 2020 3:40 pm EDT

Update : the rep would not give me the number for corporate and the corporate number won't accept incoming calls.
What type of shaddy businesss is this that you can't speak to someone in charge.. o that's right they just take your money and don't deliver the product

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K
2:34 pm EDT
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Etsy Defective face masks - unethical behavior

Bre's Sweet Factory is a seller on ESTY and this seller is a scam. They sold defective face masks, authorized a return, and then refused to refund money because they claimed I made the face mask defective. What a way to defraud people out of their hard earned money.

Item purchased on May 26, 2020 - Transaction# [protected]
Item returned per seller approval on June 5, 2020

I am reaching out to ESTY for support in this matter. I am requesting a refund.

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6:52 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

My shop listed a nest thermometer in like-new condition both aesthetically and functioning. We offered free shipping and our policy we have had in place for years states to contact us first with inquiries, all sales final. Instead the buyer filed a fraudulent case and lied stating we shipped him a damaged item but never displayed any pictures of any damage...

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D
2:00 pm EDT

Etsy Refund!!!

I ordered a rug from wakaleka invoice id#[protected]_[protected], I was very disappointed in the rug when I received it. It was more like a tablecloth than it was a rug. It was very thin. I contacted the seller and told her I was returning the rug and she suggested that a rug pad would help and she would send me a rug pad. Well, I received the rug pad and it was thinner than the rug. I contacted her again and told her I was sending the products back, they were shipped from north carolina and I live in south carolina. She said I would have to send it back to guatemala. I went to fedex and the wanted $339.00 to ship it to guatemala which is more than I spent on the rug ($216.14)
It is almost impossible to write a review on your website so I just wanted you to know about my expererience and if there is any way you can resolve this issue for me I would greatly appreciate it.
My name is donna johnson, my email address is [protected]@gmail.com
My phone number is [protected]
Thank you very much.

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K
5:54 pm EDT

Etsy Bre's sweet factory

This company was selling defective face masks. The have received many negative reviews on this face mask. When I received the face mask, I contacted them immediately that the face mask was defective. I returned the face mask within the period allowed. They received the face mask and informed me that the mask had blood on it, was damaged and they refused to provide a refund.
This company is a scam and have since stopped selling the face mask. The mask was purchased on 5/26/20 transaction #[protected] for $16.19. This company sent me photos of the face mask that I did not damage and it was not damaged in the mail. It is despicable that a company would stoop so low to steal people's hard earn money. I do not believe ESTY would want to be associated with this company.

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About Etsy

Screenshot Etsy
Etsy is an online marketplace that connects buyers and sellers of unique, handmade, and vintage items. Founded in 2005, Etsy has grown to become one of the largest e-commerce platforms in the world, with over 4.3 million active sellers and 81 million active buyers as of 2021.

The platform offers a wide range of products, including jewelry, clothing, home decor, art, and craft supplies. What sets Etsy apart from other e-commerce platforms is its focus on handmade and vintage items. This means that buyers can find one-of-a-kind items that are not available anywhere else.

Sellers on Etsy are independent creators and small business owners who are passionate about their craft. They have the freedom to set their own prices and create their own unique products, which allows for a diverse and constantly evolving marketplace. Etsy also provides sellers with tools and resources to help them grow their businesses, such as analytics, marketing tips, and community support.

In addition to its marketplace, Etsy also has a strong commitment to sustainability and social responsibility. The company has set ambitious goals to reduce its carbon footprint and support ethical sourcing and production practices. Etsy also supports a number of charitable organizations and initiatives, including the Etsy Foundation, which provides grants to non-profit organizations that support entrepreneurship and economic empowerment.

Overall, Etsy is a vibrant and dynamic platform that offers a unique shopping experience for buyers and a supportive community for sellers. Its commitment to sustainability and social responsibility make it a leader in the e-commerce industry, and its continued growth and success are a testament to the power of independent creators and small businesses.
How to file a complaint about Etsy?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with the Etsy company. Make it specific and clear, such as "Delayed Shipment from Etsy Seller" or "Product Not as Described on Etsy Shop".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The nature of the product or service purchased from the Etsy seller.
  • Any discrepancies between the item received and the listing description.
  • Communication with the seller, including any attempts to resolve the issue.
  • Shipping or delivery problems, if applicable.
  • Refund or return issues.
  • The timeline of events, to give context to your complaint.
  • How the issue has personally affected you, such as inconvenience, financial loss, or disappointment.

Be as specific as possible, mentioning dates, amounts, and any other relevant transaction details. If you have attempted to resolve the issue with the seller, include this information as well as the seller's response or lack thereof.

5. Attaching supporting documents: Attach any relevant documents such as receipts, correspondence, screenshots, or photos that support your complaint. Ensure that these documents do not contain sensitive personal information like your address, credit card details, or social security number.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from the Etsy seller or company, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Check for spelling and grammar errors, and ensure that all the information provided is correct and to the point.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even a response from the Etsy seller or company. Stay active in the conversation to ensure your issue is addressed.

Overview of Etsy complaint handling

Etsy reviews first appeared on Complaints Board on Jul 15, 2008. The latest review Global pricing was posted on May 7, 2024. The latest complaint I just opened an etsy shop less than 2 weeks ago was resolved on Mar 22, 2024. Etsy has an average consumer rating of 1 stars from 4166 reviews. Etsy has resolved 14 complaints.
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  1. Etsy contacts

  2. Etsy phone numbers
    +1 (718) 855-7955
    +1 (718) 855-7955
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    United States
    +353 15 137 100
    +353 15 137 100
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    Ireland
  3. Etsy emails
  4. Etsy address
    117 Adams St (at Prospect St.), Brooklyn, New York, 11201, United States
  5. Etsy social media
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