Etisalatetisalat elife home internet

J Oct 03, 2019

I took an internet connection in June 2019 and was paying 419 AED per month including Botim. As we are shifting to a new location with wifi facility included in our monthly rent, we wanted to cancel our current connection.
we contacted Etisalat customer care, and the cancellation fee they are charging is 970 AED
We were informed earlier that we would need to return our wifi router and telephone provided with 100 dhs cancellation fee at the beginning when we cancel this plan
We were not informed about this huge cancellation fee of 970 dhs

Please let us know the reason of charging these hidden fee now

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