[Resolved] Etihad Airwaysnon-receipt of refund for the cancelled air ticket

N Oct 10, 2019

On 12th Aug, 2019, I've called the Etihad call center to cancel my mother's ticket having reservation code TEKLMG. Even though the ticket has been cancelled, refund has been not yet effected. As per the policy this should have been effected within 30 days.

Appreciate your immediate action on refunding the eligible amount.

Thanks and regards,
Nibu Varghese

non-receipt of refund for the cancelled air ticket

  • Etihad Airways's response · Oct 10, 2019

    Dear Nibu,

    Please contact our Guest Relations Team via our Feedback Form online so that this can be investigated further.

    Thank you. *Rose

  • Resolution Statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

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