Latest Reviews and Complaints
Delay and the necessary revision
We arrived to the airport three hours prior to our 8pm flight from Guadalajara to Los Angeles. When we were about to board and standing in priority line the staff at the front desk requested a second revision for no reason. We complained that we paid extra for priority and now our luggage would not fit on overhead and we were taken very and left to wait to...
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Stolen passport on flight led to 15-hour detainment in Mexican migrant detention center
My passport, entire wallet, $500 USD in pesos and Global Entry card was stolen on my Viva Aerobus flight, which meant I arrived to MEX airport with no passport and was imprisoned in a filthy migrant detention camp for 15 hours.
When immigration was holding me, Viva Aerobus was not responsive and didn't look for my passport until someone called them multiple times. They didn't expedite me out of migrant prison and didn't even seem sorry that I spent thousands on this trip only to be deported back to the US due to their shady/non-responsive staff. 5 stars for the gate agent who was wonderful to me after an extremely traumatic day (he had a pride lanyard and was the only person who showed empathy and kindness after I was imprisoned for being a victim of ID theft.
Never in a million years did I think I'd be locked up abroad because I was a victim of a crime. To make matters worse, no flight refund and the customer service agent at lost and found told me they can't help because passengers are responsible for their belongings, the cleaners probably stole it. Another agent I spoke to said "yeah, things get stolen all the time on our planes." I am still dealing with the aftermath of the severe trauma from this experience and being locked up abroad for 15 hours without an English representative or the ability to use my phone for a great majority of my detainment.
Hello there!
No one in the world should experience such situations, and customer support's behavior is indeed strange. Viva Aerobus needs to start working on your case as soon as possible.
For a clearer picture, Viva Aerobus will require a few key details (since the matter is quite serious):
- The exact flight number and date of the incident.
- If you have any correspondence with customer service, please attach it to your review.
- Kindly specify the desired outcome.
▶︎ You can make any updates by using the ✏️ Add more details to my post link below my message.
We want you to know that we truly sympathize with you and want to extend our sincere support. Our heartfelt wishes for a speedy recovery are with you ?
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Viva Aerobus complaints: history and resolution overview
Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.
Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.
Is Viva Aerobus Legit?
Viva Aerobus earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Viva Aerobus. The company provides a physical address, 3 phone numbers, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Vivaaerobus.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Vivaaerobus.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Viva Aerobus and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to Viva Aerobus. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Viva Aerobus Contacts
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Viva Aerobus phone numbersClick up if you have successfully reached Viva Aerobus by calling +1 (866) 359-8482 phone number 0 0 users reported that they have successfully reached Viva Aerobus by calling +1 (866) 359-8482 phone number Click down if you have unsuccessfully reached Viva Aerobus by calling +1 (866) 359-8482 phone number 0 0 users reported that they have UNsuccessfully reached Viva Aerobus by calling +1 (866) 359-8482 phone numberUnited StatesClick up if you have successfully reached Viva Aerobus by calling +52 818 215 0150 phone number 0 0 users reported that they have successfully reached Viva Aerobus by calling +52 818 215 0150 phone number Click down if you have unsuccessfully reached Viva Aerobus by calling +52 818 215 0150 phone number 0 0 users reported that they have UNsuccessfully reached Viva Aerobus by calling +52 818 215 0150 phone numberMexicoClick up if you have successfully reached Viva Aerobus by calling +57 800 518 9402 phone number 0 0 users reported that they have successfully reached Viva Aerobus by calling +57 800 518 9402 phone number Click down if you have unsuccessfully reached Viva Aerobus by calling +57 800 518 9402 phone number 0 0 users reported that they have UNsuccessfully reached Viva Aerobus by calling +57 800 518 9402 phone numberColombia
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Viva Aerobus addressMonterrey International Airport. Terminal C, Miguel Aleman highway Km 24, Apodaca, 66600, Mexico
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Viva Aerobus social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 25, 2026
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