Viva Aerobus’s earns a 1.0-star rating from 1 reviews and 0 complaints, showing that the majority of travelers are dissatisfied with flights.
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Reply from ComplaintsBoard
Viva Aerobus - Stolen passport on flight led to 15-hour detainment in Mexican migrant detention center
My passport, entire wallet, $500 USD in pesos and Global Entry card was stolen on my Viva Aerobus flight, which meant I arrived to MEX airport with no passport and was imprisoned in a filthy migrant detention camp for 15 hours. When immigration was holding me, Viva Aerobus was not responsive and didn't look for my passport until someone called them...
Read full review of Viva AerobusIs Viva Aerobus Legit?
Viva Aerobus earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Viva Aerobus. The company provides a physical address, 3 phone numbers, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Vivaaerobus.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Vivaaerobus.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Viva Aerobus and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
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Viva Aerobus Contacts
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Viva Aerobus phone numbers+1 (866) 359-8482+1 (866) 359-8482Click up if you have successfully reached Viva Aerobus by calling +1 (866) 359-8482 phone number 0 0 users reported that they have successfully reached Viva Aerobus by calling +1 (866) 359-8482 phone number Click down if you have unsuccessfully reached Viva Aerobus by calling +1 (866) 359-8482 phone number 0 0 users reported that they have UNsuccessfully reached Viva Aerobus by calling +1 (866) 359-8482 phone numberUnited States+52 818 215 0150+52 818 215 0150Click up if you have successfully reached Viva Aerobus by calling +52 818 215 0150 phone number 0 0 users reported that they have successfully reached Viva Aerobus by calling +52 818 215 0150 phone number Click down if you have unsuccessfully reached Viva Aerobus by calling +52 818 215 0150 phone number 0 0 users reported that they have UNsuccessfully reached Viva Aerobus by calling +52 818 215 0150 phone numberMexico+57 800 518 9402+57 800 518 9402Click up if you have successfully reached Viva Aerobus by calling +57 800 518 9402 phone number 0 0 users reported that they have successfully reached Viva Aerobus by calling +57 800 518 9402 phone number Click down if you have unsuccessfully reached Viva Aerobus by calling +57 800 518 9402 phone number 0 0 users reported that they have UNsuccessfully reached Viva Aerobus by calling +57 800 518 9402 phone numberColombia
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Viva Aerobus addressMonterrey International Airport. Terminal C, Miguel Aleman highway Km 24, Apodaca, 66600, Mexico
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Viva Aerobus social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 05, 2025
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