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Ethan Allen - Poor Quality / Poor Customer Service

S
Author of the complaint
3:13 pm
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I purchased a $900 Ethan Allen New Impressions Dining Table in November 2007, thinking that this table would be of tremendous quality that would last a lifetime.
Within two months the finished surface of the table began to blister and crack, revealing unfinished wood beneath. When I called Ethan Allen they told me to use a pen to color the unstained wood. I did that and it looked terrible.
I called Ethan Allen Service Center here in Atlanta since the Ethan Allen Store where I bought the table shut down. They sent out a technician to look at the table. It was obvious as this man came through my front door, not even saying "hello", that he had no intention of backing any warranty. Four days later I got a call saying that the technician and the customer service manager "reviewed the pictures" and determined that "it was not under warantee." Surprise! Surprise! They told me that I put something hot on the table (I did not). They refuse to take responsibility for shoddy workmanship. They must have rampant complaints and in order to actually stay in business, must ignore them.

Ethan Allen is NOT "Your Mom's Ethan Allen"

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2 comments
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D
Feb 07, 2016 3:13 pm

How do I get to Farooq Kathwari?

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E
Aug 13, 2008 3:13 pm

I was laid off from thid company 06/18/2008 so now I have no secrets. Write to Farooq Kathwari directly and they will probably take care of you

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81 complaints
33 resolved 48 unresolved

Ethan Allen contacts

(added by reviewer)
PO Box 1776, Ethan Allen Drive, Connecticut United States
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