Esso
reviews and complaints

i went to the gas station for my car wash there was a lady in the station she scaned my card and i went for the wash but my car was not cleaned at all so i again went inside and told her that the wash is working properly and she was so rude abt it and told me to bring my car in front of her as she didnt want to come outside. I brought my car and told her that she has to come outside, i cant bring the car inside the store after giving me some bad expressions she came out and told me that the car is cleaned there is no problem and without even listening to me went inside the store again I went inside and told her that I dont want a free wash but just want u to know its not working properly so nobody should pay for this usless wash she didnt even replyed me and even kept my receipt this was the bad experience i ever had in gas station so plz if anyone has a problmen complain abt these people

On September 19, 2014, around 6h30 in the morning, I purchased 40$ worth of the gas (regular) at the ESSO station on 1270 Trim road, Orleans. About 10 minutes later, my car (Toyota Yaris, 2013) slowed down and then finally stopped, in the middle of the high way. I phoned CAA and they towed the car to Villa Toyota in Hull/Gatineau. When they assessed what the problem was, they informed me that the gas I purchased contained a lot of water, was not flammable and that they had to clean the tank
and a lot of other parts that were contaminated. In the end, I had to pay 726.26$ for the work that had to be done + 40$ of the gas that I lost when I purchased it at this gas station. I also lost a day at work which also is worth money. They made a detailed report on the bill and suggested me to speak with the manager or the owner of this gas station about the problem in order to get reimbursed because it was clear that the problem was related to the gas I fueled. I went back to this gas station on Monday morning, September 22, 2014 and spoke with the manager and she denied the possibility that this could be related to the
gas they were selling on Friday and did not want to discuss the issue further, suggested me to contact the head office. I can e-mail the bill with details for your review and the mechanics at the Villa Toyota in Hull/Gatineau will be more than happy to discuss the details with you as well. Please inform me of detailed steps, I would really like and find just to get reimbursed for the
damage this gas station caused me. I have been a regular ESSO customer for many years and have always valued the excellent customer service you have been providing. This is the first time that I’ve had any issues with ESSO and I am hoping that I will not be disappointed. Thank you.

Hi,

I went to get gas, took out the nozzle, then heard peep, peep, twice, I then tried to choose regular gas and then notice that it was already on supreme gas. I signal the guy in the gas station, he said just pump your gas..I said no it's on supreme, and wasn't able to choose regular gas..so now regular gas is at 1.23 per liter and supreme is a 1.39 per liter, big difference. I had to shoot at him several times for him to reset the gas. I went in to pay, and asked him how can it be at supreme when I didn't have time to choose regular. He said it was all my fault and the cord must of hit it. is this how ESSO makes money by ripping off customers.
There should be no way of anyone being able to choose the level of gas you need, I'm wondering now, how many times did they rip me off, without me noticing... Hassan was VERY RUDE.
Good luck ESSO, i will pass my story to everyone...Lost a loyal customer.

Stopped at the gas station on the corner of north road and austin ave july 25 appoximately 10pm it was rather busy with alot of customers when i pulled up to the gas pump my wife went in to pay the gas on her debit card. She paid the gas and went to the other counter to buy sandwiches was at pump 18 i stood there waiting for the pump to turn on it never so i moved over to pump 9 and went inside to let her know i had moved she said she already paid $40. 00 for pump 18 asked the tendent to turn on that pump she wouldnt do it i said well you never turned on the other pump so let me use pump 9 she turned it on when i pushed the grade she turned it off again i went in and asked her why she did that she said go i have other customers here and i phoned the police so now iam out $40. 00
I phoned the police they said there was nothing they could do is there anything i can do to get my money back

I attended this location on 19 June 2014 at 525 am to get a fillup. Because I had a 10/L coupon from Loblaw I pumped the gas and was to attend the station to pay. I put in $64.01 at the pump, attended inside. Advised that I had been at pump 9 and handed in my coupon. I did not have my Esso extra card so he swiped one from the counter and then asked me to pay. The amount on the debit machine stated $84.09. I quickly pulled my debit card out of the machine and stated that this was the wrong amount. The male attendant did not apologize and said that is what i put in my vehicle. I advised him that my vehicle would not take that much fuel and that I had put in $64.01. He started to flip through something electronically and then entered something. This time he did not want to use the coupon from Loblaw, but reluctantly did. The amount was now under $60 and what I figured it should be.
I believe, especially from his response and lack of apology that the initial amount was a full $20 over charge and was quite intentional.

I went to this gas station with my friends to buy groceries and car wash.After my friend got his car washed he complained that the car was not washed properly he told the cashier to check but the cashier came out and informed another staff member to check what was the issue.
It was almost 10 minutes over my friend and this guy was having an argument and despite of being sorry he started raising his voice at my friend.
I just could not take it I went out of the car and very politely I asked him to relax and not to raise your voice but he kept on telling me that I should get into the car and its non of my business.I told him that he is not supposed to talk like this but he then used the F word and kept on swearing his friends came from no where and started calling me names.
The cashier came out and said he is going to call cops because we are causing trouble I was really close to give this guy a tight slap who doesn't have any work ethics or professional.
If this organisation ESSO gives this kind of treatment to their customers then I would never go to any of their branches.
HORRIBLE SERVICE EVER

I had gone in to buy gas march 19, 2014 at 7:44pm in the evening. I went in to pay alone. I was the only one in the store. I had greeted the cashier hello, she said hi, I stated the amount, handed it to her and said thank you. She asked receipt? I said no thank you. I turned around and began to walk away. I remembered the big car wash promotion if they don't ask you get one free. When I asked her about the promotion she said flustered "oh you want to buy car was?" I said oh no I was just curious about the promotion? Do I get one? She said "oh, no. I didn't ask because you were in so hurry". I was not in any hurry nor did I appear to be. Friendly voiced I laughed and said no worries and left. Point being they shouldn't make promotions they can't stand behind. False advertising.

Filled up petrol at my local Esso petrol station in sudbury town, Watford road. £20 is normal weekly petrol, every week noticed over sensitive petrol pump, finally decided to raise to the staff member and politely asked if there was an issue with pump seems to over charge me and before I finished he was rude and said no nothing wrong with pump your mistake and when I asked if I could raise the issue with esso he got very rude and said look it up on internet, so I replied I should also contact trading standards see if this is common at this station without shouting. This was 2 weeks ago. Today I went in there as I was on reserve petrol so no choice but to use it, as I started to fill no petrol, was asked to come inside petrol station, same assistant said as I came in recently and wanted to complain to trading standards said he told his manager and was asked not to sell me petrol. I was amazed and asked if he could tell me his name and he refused when I told him I want to speak to his manager he told me. His gone away on holiday. I will contact esso tomorrow as I think. I can understand they have the right to serve whom they want, but there seems to be an issue with this station.

It was 9:57 pm I had gas in my car, and went to store to pay. The cashier was so angry at me. He said you have to pay at the gas station after 10 pm, I was asking him now I had gas in my car I must pay to you! He looked at me badly and told me next time there won't be inside payment after 10 .So I told him it is ok don't be angry just let me go. He was shouting and telling me I hat too match customer, it was too busy today... I pay and look his name ( his name was Mansoor) big man with big mustache. I left store I won't be at that store for gas next time

I visited Esso Canonmills today 07/05/13 at about [protected]. The purpose of my visit was to use their car wash facility and then possibly valet and air. When I entered the shop I decided to buy the Gold option @ £6.99. The man I dealt with was friendly and attentive, showing me the pin for my wash and explained the loyalty voucher. That was fine. I then continued to the actual car wash, entered my pin ok and the car wash started as expected. After the soap had been applied (and I therefore didn't have great vision) not much seemed to be happening. Giving it the benefit of the doubt I waited a few minutes, but still nothing, so i turned on my engine and cleared my windows. To my horror, I noticed the door had come down, I looked behind me to find the same with the back door, and so I was stuck inside a car wash. I would like to add that I was on my way back from the hospital where I had just had an invasive procedure and I was in a fair bit of pain, I was also preparing for a job interview. On top of this, today was particularly hot, and in an enclosed car stuck inside acar washh, not long after an operation this was hardly ideal. Anyway, I soon noticed that there was an emergency exit door so I braved being attacked by the car wash and escaped.

When I went into the shop to explain, as you can imagine, I was already feeling a bit stupid going in to say "I've just got stuck in the car wash". I approached the female assistant behind the counter and explained what had happened. She said nothing and offered no apology, instead grunted and looked at her colleague (who had originally served me) to deal with it. He very politely said he'd be with me in a second after he had finished with the customer he was already serving. I was then quite promptly ordered to step to the side as the female assistant had other customers to serve. Anyway, the helpful man came to my rescue. He asked the female assistant for something about a test wash, just looking for confirmation I think, to which she nodded in the most disinterested way. At this point it occurred to me that maybe she was a manager or supervisor, and that her rude behaviour was a lot more unacceptable so I took a note of her name Gosia. Unfortunately I never caught her helpful colleague's name but he was about 5"10, slim, skinhead/shaved head with glasses and was wearing a dark jumper over his shirt.

Myself and himself took a trip over the car wash and he managed to open the doors, he asked me to drive back round to the start and explained that he would put another pin in for me. Once I brought my car round it was apparent he was having difficulties with the machine. Despite his helpful and attentive manner I must say I was quite shocked when he angrily shouted "Oh for ###s sake" at the machine, but to be honest, I didn't blame him. He fiddled around with it a bit longer and then gave in, explaining to me the they had been having intermittent problems with the switchboard which was affecting it. Obviously this was not his fault and he offered me a reasonable compensation given the inconvenience this had caused me: a refund of the price of the wash I'd payed for, to personally throw buckets of water over my car to remove the soap and said he'd allow me to keep the loyalty point I'd gain so that if I bought another wash with them I would still get my 3rd free.

He offered to bring the water up but I was happy enough to reverse down the winding hill for him since he was clearly doing his best for me. He then washed to soap off my car (I'd like to add that I appreciated his attention to detail and customer when I noticed he had checked and waited for me to close my window before throwing water over the car). We then continued into the shop to deal with the refund. As we came in, I noticed this Gosia spoke at her male colleague in a foreign language - possibly polish - not that this makes any difference, it was the principal but I managed to catch as much as switchboard out of it. Again, he asked Gosia how he would process a refund on the car wash. She begrudgingly took this task on board and as if each of her fingers weighed a kilo each she tapped the screen looking nothing but fed up with me. I tried to let this slip thinking maybe she was just having a bad day (not that this would make it acceptable) but then the most arrogant and obnoxious part came; without uttering a word, giving any eye contact or even acknowledgement of my presence I noticed a very assertive hand gesturing to the card machine. I then quite calmly said, "Would you like me to insert my card", I was not given any answer bar that of her body language - which incase you hadn't gathered was cold, unapologetic and impersonal. At this point I just wanted to leave to put so my card in. She then turned to her colleague, who was looking on, and spoke to him in whatever foreign language it was again. As a fluent and native speaker of another language myself, I would never dare speak to someone else in it, in the presence of others who would not understand. It is just the height of rudeness. Then came the receipts ordeal. I was handed back only one and no loyalty card, despite being advised previously I would be allowed to keep it as part of my consolation. Normally, I would have just walked off and not bothered but because of the sheer audacity of Gosia I put my foot down and decided to ask for it. Finally, Gosia spoke to me! Only to give me an excuse, suggesting that she had to retain the loyalty card for managerial purposes. Her colleague did try to interject and explain but she quickly dismissed him which clearly made him feel humiliated. In hindsight I was quite right, because the word 'loyalty' card explains its purpose, not 'come and get stamp then hand back when our machinery breaks card' - surely it is a reward for choosing to use Esso?! At this point I had had enough. I told Gosia that I had found her very rude, explaining that she had hardly given me any eye contact, hardly uttered a word to me and not once apologised to me. I reassured them that the male had been very helpful and clearly done everything in his power to resolve the situation, apologising on multiple occasions and had even been willing to get wet to ensure I was not put out. At this point, Gosia turned away and took absolutely interest in the opportunity being offered to apologise. At this point I informed her that I would definitely be complaining to Esso about her to which she grunted and turned away, and to which I walked out the shop in utter dismay and had lost absolutely all interest in using the valet or air facilities.

I would like to reiterate that the purpose of this complaint it about Gosia apparent lack of any customer service skills. I am not annoyed about the machinery breaking as these things happen which is understandable. Furthermore, I wish to praise the Esso on employing the male I dealt with who was most diligent and I suggest they commend him on his outstanding service, especially given the rogue he works beside - I wouldn't go as far as to say I would remain anywhere near as positive and can do working beside Gosia. Only in the case of dire emergencies will I ever use Esso facilities again, incase I meet another Gosia.

My mummy and I went to this Esso petrol station to pump petrol on 27/12/2012 at 3:13pm. Then after the payment done at counter, my mum got the receipt and back to the car, and she found that the RM30 petrol that she pumped didn't add into the previous point. And so she immediately go to the counter ad asked the cashier, the cashier just answered her that he didn't know anything, and might be machine's faults. Alright, my mummy pumped RM10 petrol to have a testing again, and from the pictures i attached, you can see the 10points was added in. So what's the truth? What actually happened? It was the cashier had cheated the 30 loyalty points. We were here to complaint not because of the RM30 can turn into 30points, it's all because of the employer had hired a very dishonest employee, and the employer asked my mummy to forgive the cashier because Chinese New year is coming soon, they are very hard to hire people again. Please ! This is not a good excuse ! And most terrible is the cashier didn't even want pay an apologies to my mum. Is this the proper manners and ethics an employee should have? You guys really must take a concern on it. Thanks !

This gas station deliberately doesn't display fuel prices because they charge a full 8 cents more per litre of regular gasoline than all other gas stations in Brandon! BEWARE

Hi, My name is Amandeep kaur, currently I'm working on a gas station now. I used to work on Esso gas station BEACON HILL ON THE RUN 2075 MONTREAL RD, OTTAWA K1J 6M6 ONTARIO, Canada and the operator name is Shabnam Yousafzai. I quit my job there, by 31 August due to my college because this place was way far from my home.After requesting a lot I got my pay cheque and she did not pay me for 12 hours, when I ask her why didn't you pay me full pay, she told me that you had a drive off 3
months ago worth $120 and I deduct that money from your salary. The day I join the job over there, I sign a paper over there regarding safety rules of Esso company and it was clearly mentioned there that our safety is firstconcern, after that we can try to note down the licence plate if possible.but we should not suppose to run behind the vehicle . but I could not read the Licence plate that time, that's why she deduct it from my pay after 3 months when I quit. When I told her that I'll talk to Esso head office or ministry of labour, she said"this is my gas station, I know what to do, I made my own rules and Esso can not do anything in this case because I pay you guys." she said you have too run behind the that truck and They don't have any proper time table there, once somebody start shift, employee don't know what time they are finishing, If we call them nobody answer the call and same employee keep working for 10 hours or 12 hours 14 hour shift in a row. I hope you will help me out to get my money back . I used to send email to Esso Company 2 weeks before but still they didn't do anything .Even i didn't get any response like they are doing somthing.
Thank you

I went to fill up with gas, while I was waiting for the gas to finish I washed my windshield. There was clearly diesel fuel in the windshield washer fluid bin.
The car reeked of fuel not to mention it got on my paint...
I went in to complain, this was a Saturday, busy with commuters from Montreal and there was one kid working. All the trash bins were over flowing, the bathrooms were a disgusting pig sty ( normal for this station since new ownership ). He said no one would be in til Sunday. Sunday the owner called and rudely said it wasn't his problem and not covered by his insurance. He refused to even pay for a measley car wash!
I'm NEVER using this Esso again, nor the macDonald's or convenience store again. It's filthy and disgusting!

I go this Esso petrol station to add petrol my car on 28/7/2012 at 4:07pm as usual (I am this petrol station regular customer for the past 4 years and very familiar on the method how to add petrol using their petrol nozzel), the petrol flow out from my car for quite a long time and luckily the petrol didn't spill onto my body. Normally, I use the automated method or hand free method as usual and I am using credit card to make payment. Below is the details of transaction:
MER#: [protected]
TRM# [protected]/0154
Terminal: 921001
Approval#:028078
Receipt#:P41578
Sales RPT#:84
Store no:101258, transaction #: 175582
Petrol type: Ron 95 (SYN 5000) Volume petrol pump: 32.16 litres

When I told the cashier inside about the problem, the first thing they says maybe you didn't put the nozzle properly into your car (which I think is not true as I am very careful about it) and says never has customer complaint about it and ignored my complaint.
However, when I check with the outside staff who always serving the customer, he says that this particular terminal 8 always have these similar problems and happened many times already, which is very different what the cashier inside told me.

After that, I make a phone call to their manager, Puan Nor, she very defensive and says that maybe I didn't put the nozzle properly (which is not true at all), and she deny to apology and make any compensation to me. She always says that the outside Esso staff is very new and he don't know much about this thing (I am not agree as she make this comment straight away without any investigation done) and deny that this incident happened many times already at this terminal

I am very disappointed with the attitude show by the cashier as well as the manager of this Esso station, who ignored the safety of their customer who come to pump petrol, the attitude of the manager also not good who not willing to listen to customer and very defensive. I will never come to this petrol station again and inform my friend/relative about this issue as they are not willing to look into the problem seriously.

I went to use an Esso gift card I was given and was told that this Esso did not honor them as I had already filled with fuel I paid with my credit card only to find the machine tucked back under desk where I could not see what the clerk was doing with my card. I later found an Esso in Saskatoon Sk. who accepted it and apologized for the other store. I will not be using your services anytime in the near future due to that one experience as there are many other companies that sell fuel, I am not sure what I want done to rectify this because I would assume I am not the first to run into this experience at this particular Esso I will be I also assume that most would not issue a complaint I feel that would not help your image as a company because you can not fix what you are unaware of.