The complaint has been investigated and
resolved to the customer's satisfaction
esso canadarude behaviour


After having an issue with my bankcard, I was unable to provide payment for my $10 of gas. After immediately asking me to step aside so the cash could tend to paying customers, I was rudely told that the money I didn't pay would come from the cashier's check. I informed the woman that I doubted that, as that kind of thing is illegal. I told her I wasn't sure why the payment didn't approve but that I could pop home and be back in less than 30 mins. She, again rudely, replied that I would have to call someone. I explained to her there was no one to call. She then called over who I can only assume was the owner, who promptly took to lecturing me and letting me know he does not run a business on "good intentions". I've never been treated so rudely, or like such a criminal in my life. It was disgusting; especially in front of the owner and by the owner. So, Trotter's Esso - thanks for making me feel like a piece of dirt criminal over $10; that I returned to pay in less than 30 mins. Great business plan, super customer service and awesome home-town feel you put out.

I won't be returning.


  • Vi
    VindicAtor Sep 13, 2011

    Leaving your driver's license there while you went to get the cash should have been sufficient. But then again, have you ever owned a business, especially a gas station/ convenience store? They have heard, seen, and been taken by it all. That said, I wouldn't go back there either. What was the problem with your card anyway?

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.