The complaint has been investigated and
resolved to the customer's satisfactionResolved Epoch.com — fraud
resolved to the customer's satisfaction
Someone used my card details to access explicit sites and epoch were the processing company. I feel violated, especially being a single girl. Epoch took the payment without my name. Ludicrous really. Usually you not only need the name of the cardholder, but exactly as it appears on the card? Nope. Was told that it hardly happens like that. Um well, it does with me, everything I buy online requires name as it appears on the card, exactly. My bank laughed at epochs response re not requiring name. Got refunded 4 months only, out of 8. Asked to speak to manager, and was refused and was told computer said no, so nothing more to be done. Am perusing with bank who have told me to contact police for crime reference number. The ip address from where payment was taken, can you believe was outside the houses of parliament! Epoch did originally tell me to call police so that police will prosecute. Firstly it doesn't happen lik that here in England for such a small amount and secondly, how would they find this mr zalowsky? Go to westminster and ask around parliament ? I don't think so! Could have been a cell phone I am thinking. Good they refunded 4 months but poor that they refused the rest, especially as clearly their security is rubbish. They say they use verified by visa and MasterCard securecode. If they did, then the mere fact that the guy didnt have my name would have stopped him, right? I understand that people will use porn, it's not usually illegal, but it doesn't stop the fact that I feel totally violated about the fact that someone used my card details and especially what for. Epoch, you could have refunded the total amount, clearly it is fraud?