EmusicUnauthorized billing!

T
This review was posted by
a verified customer
Verified customer

Billed $9.99 to my visa that was not authorized and caused my account to run over and add an additional $64.00 in charges
now the company is refusing to even email me to fix the situation and i am out $73.99 and counting. There is no such thing as a free trial!!!

Responses

  • Ri
    Rich Jan 08, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I was rooked by emusic.com as well. I cancelled within a few hours of signing up and they still billed my Mastercard the full month. I now re-cancelled and just hoping they do not bill my Mastercard for another month.

    1 Votes
  • Ma
    Marla Jan 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Same thing happened to me. What happened to me was when I tried to sign up there was an error after I put my credit card info and hit submit so I clicked off the browser because it wouldn't let me go any further in the registration process. I never download software or music ..never even went back to the site . I assumed something was wrong with the website registration.stupid me. not even 2 weeks later I get charged $9.99 on my credit card. I sent numerous emails to [email protected] and received nothing but the same automated crap. I was forced to cancel my credit card because I have read other people keep getting charged despites their attempts to cancel. I don't even have an account with the people but hmm that credit card info went right through despite the error I received to try again later. BEWARE! I reported them today to BBBonline

    1 Votes
  • Ma
    Marla Jan 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    UPDATE. All it took for me was reporting them to BBBonline and in 1 day my money was refunded back to my account and the bank refunded the overdraft fees. Here is the copy of the email they sent me after I reported them. hope this helps someone. It took me 5 days of getting no where til I got frustrated enough and contacted BBB.
    Hello:

    Thank you for contacting eMusic Customer Support.

    Your eMusic account associated with the email address " " is now canceled.

    I also escalated your issue to see what I could do for you. My manager has authorized an exception to our no-refund policy on your behalf. We have issued you a refund in the amount of $9.99.

    Please note that your bank can take up 5-7 business days to process your refund once we issue it. If you do not see an adjustment to your account after this time, please contact us so we can research your issue for you.

    To reactivate your account, simply log in, select the plan you would like, and follow the prompts to reactivate your account. Please also note that your download history will be removed from our database if you do not rejoin within 60 days.

    Regards,

    Keith-eMusic Customer Support

    1 Votes
  • Ni
    Nicholas J. Michael Jan 21, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have continuously tried to cancel this account membership and they are still charging my credit card... what a rip off... it puts me over my limit and is costing me more money in the long run.

    0 Votes
  • We
    Wendy Camp Jan 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    [email protected], Huh! can't seem to find this.
    I did cancel all in the same transaction and was still billed $9.99 for ebooks so far, 15 days later. apparently I have to also contact the BBB.

    0 Votes
  • La
    LAURIE SCHAUER Jan 30, 2008
    This comment was posted by
    a verified customer
    Verified customer

    SAME HERE. MY MINOR CHILD 16YRS OLD- USED MY CC INFO- SUBSCRIBED...IM BILLED EACH MONTH...STILL FIGHTING THE CHARGES!

    0 Votes
  • La
    LAURIE SCHAUER Jan 30, 2008
    This comment was posted by
    a verified customer
    Verified customer

    For all you out there who do not have results thru auto phone or emails unresponded to, here is the real customer support number... given by the credit card company... 212-300-2856... micheal was very helpful!!! This is after 2 months of no response!!! Laurie GOOD LUCK!

    0 Votes
  • My
    myra duley Jan 31, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I never signed up for e-music,but was charged a 9.99 fee. After calling the 1-866 number and following there instructions,my acc. was billed again. I just called 1-212-300-2856and talked to a live person,told himto cancel. He gave me a confirmation # and assured me there would be no further charges. We'll see.

    0 Votes
  • Ka
    Karen Hoopengardner Feb 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I am being billed as all of you are too, and just now have called repeatedly the 212-300-2856 number, and never had a chance at all to speak to a live person. I am very angry, and could only leave that message that way. I am disputing at my bank, which I suggest you all do, they do stop the billing immediately for things like this, and if you have a good bank they should do the same, hopefully either your bank or your credit card company should stop the billing as it is being disputed. Also, print out a page like this and use it for your credit card, or bank. This is total evidence of a corrupt company eating up our money each month.

    0 Votes
  • Lo
    Louis Ferrell Feb 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have never used emusic however they have been charging me 9.99 for almost a year. I have called in before and canceled it however they are still charging me. They dont have a number where you can voice your complaints to a real rep. and all I keep getting is a directerly to a web site I cant find. I a very disappointed that this cannot be handed civily, but once I get a hold of a real representative it wont be handled civily trust me.

    0 Votes
  • Ro
    Rose Donner Feb 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    e-music includes 50 free downloads with mp3 players I bought for my two children for christmas they charged my account immediatley 14.99 and also two 1.00 charges on a 50 free downloads. I canceled my account yet my checking account wsa charged again in Jan. and again in Feb. Which in turn overdrafted my account, on top of all that when I cancled my accuont they erased my kids 50 free downloads when that was all I wanted in the first place.I contaced spi the mp3 player co. I was told my account would be credited that was in late Dec. or early Jan. I was never credited and they charged my account two more times to the tune of 9.99 each time plus overdraft fees someone needs to pay me back all of my money. Maybe if the attorney genral gets enough complaints emusic will be put out of their rip off buisness.

    0 Votes
  • Ga
    gail livingston Feb 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have cancelled E Music 4 times and they keep taking money out of my account. I tried it once and couldn't figure it out. And I cancelled it. I sent them an E mail And text them twice I guess I'll close my account.

    0 Votes
  • Do
    Don Campbell Feb 27, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Emusic has no ethics or integrity in dealing with what they deem " a service like cable you pay for whether you use it or not" I have not ever been so infuriated by a company whose answer to customer service is basically "too Bad"

    They owe me over 9 months I did not use the service but sent a cancellation on.

    I even have my music on their site and I want it off!

    Never Again.

    Don Campbell

    0 Votes
  • Ka
    kathryn eastman Feb 28, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I want my money back and out of this crap. I tried to cancel before the trial date but was ignored. I'll cancel my card if it takes that to get out of this. This website has nothing that I want and it was suppose to be free for rhe first 50 downloads which trhere is nothing on the website that even remotely interests me.

    0 Votes
  • Ta
    Tarin Mar 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    On Friday I noticed a charge for $19.99 on my bank statement (which I rarely check because the particular account that was being billed is not my primary account). At first I thought someone had stolen my credit card info, after some digging I realized that the charge was associated with a free trial I had received with my new cingular phone last year. I had signed up for the free trial but was unable to download their music. I did not notice anything stating that I had to cancel or be billed, nor did emusic ever send out any emails or information regarding this supposed account. Emusic had been billing me $19.99 per month since May 2007 for an account that I didn't even know existed. What's worse, I am only allowed to dispute charges up to 60 days prior with my bank.

    I am a member of a number of sites that bill automatically and I get an email from them every month advising of activity on my account/lack thereof. Emusic is undoubtedly aware that most consumers are unaware of this automatic upgrade and therefore fail to send any emails alerting the consumer of the existing account. I have tried to contact them repeatedly via phone to no avail. I am awaiting a response to an email I sent to them. I intend to report them to the better business bureau and possibly my state's attorney general. I will be certain to pay closer attention to my bank statement's from now on.

    0 Votes
  • De
    debra seres Mar 08, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Something should be done about this E-music scam. My granddaughter recieved a gift card with a MP3 player for Xmas. We proceeded to go to the website and joined. She couldn't download from my computer so her father said he would do it on his computer. Therfore I have been trying to cancel this charge since Dec. I'm really getting frustrated with the phone number and the so-called cancel e-mail. I sent one and it came back a week later. What's up with that? I think this is against the ethical rules of the web. They should be investigated. I'll go to my bank and put a stop to it this month. Ridiculous!!f2f7b

    0 Votes
  • Je
    Jennifer Mar 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    These charges showed up on my credit card! I never agreed to anything! I want them taken off!!! I never subscribed or authorized this!1

    0 Votes
  • Ji
    Jimmie Babb Mar 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have been billed by emusic since last october and never signed up for this account. I have tried several times since reviewing my credit card statements to have this account canceled. I was then informed by my credit card statement that i have been billed since october for this service. I finally had to contact the state attorney general office and then inform emusic that if this account was not closed the attorney general's office would take legal course.

    0 Votes
  • Sh
    SHANTELL BROWN Mar 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Thank God Im not going crazy, cause I have been completely ripped OFF! This sorry azz website cant even offer me music if it were the last place on earth. I have been "so called", closing the account for over 3 months and you still continue to bill me this $9.99. If I see one more charge on my account, you will here from my attorney!

    0 Votes
  • Bo
    Bonnie Schipper Mar 24, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Please cancel my account with your compaNY NOW i DON'T WISH TO BE CHARGED BY YOUR COMPANY ANYMORE

    THANK YOU BONNIE SCHIPPER

    0 Votes
  • El
    Ella V. Brown Mar 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I wish I never heard the name emusic. "Rip off, scammer, liar, thief, crook, downright dishonest. I was not able to complete the registration process, so why have I been billed every month since December? When my first credit card was rejected, I tried a second one, which was rejected, then I tried my bankcard which was accepted. Guess what? I got billed $9.99 on all three cards. One of the cards is still being billed. I am now working with my credit card company to resolve this unfortunate mess.

    0 Votes
  • Da
    Daniel Higgins Apr 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I never subscribed to this service and have tried everything to unsubscribe but just get shipped around to other sites. I do not understand how you can let them do business on your service after all the complaints I've read.

    0 Votes
  • Do
    Doug Apr 10, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I canceled in mid Jan 08 and still getting billed here in April. C emailed them several time and eve told them I would get a lawyer if the kept billing me. I had to cancel my card and get another. I tried calling them only to be told by a machine that I should use email.
    This thirty day free trial has cost me about 80 bucks now.

    0 Votes
  • He
    Henry Charles Philipps Apr 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I did not even use this but you are billing me I expect you to reemborce my account. Immedetly or I will take other couse of action

    0 Votes
  • De
    Deborah Robinson Apr 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    You have charged both of my credit cards 7932 and 2214 for the same service. Please cancel this account now and call me regarding credit for my one credit card. Thank you

    0 Votes
  • De
    Deborah Robinson Apr 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    My telephone number is 215-869-1897

    0 Votes
  • Je
    jennie cunningham Apr 24, 2008
    This comment was posted by
    a verified customer
    Verified customer

    on jan. 27 i recieved a email informing me about my cancelation eff feb.02, 08 now i'm checking my credit card bill and i'm being charged again. please return my money back to my credit card or i will have to take this further. if you look i was being charged for something i've never used i beleive this is called credit card fraud. thank you please handle this matter as soon as possible.

    0 Votes
  • Mi
    Michelle Chapley Apr 29, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I also have received monthly fees that are unauthorized. I spoke with my bank and signed an affidavit saying these are fraudulent charges. I am also contacting the better business bureau. I strongly advise everyone else to do the same!!

    0 Votes
  • Ca
    Carole Fitzgerald May 08, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I started with a trial but, i'm still paying you for not using the e.music download. I have been trying to delete the charges but I can't seem to get it to go through. I cannot download your program on my computer, haven't even bought anything. But yet, youare still taking $9.99 from my account every month: STOP IT!!!
    I wish to cancel my subscription now 5-08-2008 (card # 1018 is no longer valid)!!!

    0 Votes
  • Ta
    Tawana Dedon May 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have tried to call, and get a refund for the last month and now this month billing and they keep ignoring phone calls. They only want to hear from you via website, now that is not a real good sign. They Have billed my debit card twice both times not aurthorized by me. I want my refund by today at noon time. I'll not furnish any debit or credit card as you already have the information!!!

    0 Votes
  • Ti
    TINA SCHUMACHER May 13, 2008
    This comment was posted by
    a verified customer
    Verified customer

    THEY SAID THEY WOULDNT BILL MY CARD ONLY ASKED FOR THE INFORMATION. THEY HAVE BEEN BILLING MY ACCOUNT FOR 5 MONTHS WITHOUT MY KNOWLEDGE OR CONSENT. AND WHEN I TRY TO CONTACT THEM THEY ARE ALWAYS UNAVAILABLE. THEY KNOW OWE ME FOR THE LAST 5 MONTHS OF BILLING. IM NOT SURE HOW TO GET MY MONEY BACK SINCE I CANT CONTACT THEM. BESIDES THERE SELECTION SUCKS BIG TIME. THEY ONLY HAVE OLD STUFF NOTHING NEW

    0 Votes
  • Ya
    yamil abraham May 14, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I changed my mind this is not what i wanted please refund my account.Thank you

    0 Votes
  • Jo
    Join May 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I can't cancel emusic. Beware all!

    0 Votes
  • Jo
    Joe Blow May 20, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Whats wrong with you, its easy to cancel e-music. Open your eyes.

    0 Votes
  • Sa
    sara May 22, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Does anyone have a number where I can call and actually talk to a human about cancelling this unauthorized debit made to my account with for a monthly membership to this stupid site that I have never even went on until today after I saw the unauthorized $19.99 charge!!??? The number I have says that they do not have a customer service dept that answers live calls...I am so mad I could scream!

    0 Votes
  • Mi
    Michelle Maher May 22, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Not so free. I had to do a dispute with my credit cared company in order to cancel emusic. I was unable to access their cancel page or to contact them via E-mail. Impossible to get in contact with anyone. They send you in circles.

    0 Votes
  • Gi
    gilbertreyes May 31, 2008
    This comment was posted by
    a verified customer
    Verified customer

    my name is gilbert reyes and i will lick to cancel e-music from my credit card if you notice on your records this e-music was used 1 in 3 mths and i have been billed twice every month for what i do not no so please cancel this account, this mnth may i got billed on 5-11-08 and then again on 5-21-08 the same amount of 9.99, for the three mnths its been like this i was unable to respond sooner because i have had 2 surgeries since then, please explaine why my billing was double if i do not get responce from your comp.i will file fraud charges and intrest on my credit card for the double billing.

    0 Votes
  • Gr
    Grace Milner Jun 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I want this cancelled(for the 3rd time) I have never used your services and don't want them and besides I don't even own a mp3 player or a stereo of any kind.These are unautherised charges.The last four numbers of my card are 6669. The ball is in your court. GRACE MILNER

    0 Votes
  • Su
    sue steinbruegge Jun 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Took money out of the account and wanted to cancel but can not get anyone on phone just recording.

    0 Votes
  • Aq
    aqulass Jun 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Emusic.com is a huge RIP OFF. They sent me an email wanting me to come back to them. I opened the email and there was a message briefly dicussing the offer and a link that says "See Details." When I clicked on it, it automatically activated my account so I cancelled immediately. (this was in an email they sent to me about my account activity " Start: Jun 4, 2008 2:49:20 PM End: Jul 4, 2008 2:49:26 PM). However, I noticed that they charged me $9.99. I sent several emails to get a refund but they said that they couldn't because I agreed to the offer. When I explained to them that the offer was misleading because it only said "see details, " and I assumed that going there would just give me more details on the offer. They still said they can't refund me for having an active account for 6 seconds. All the emails appear to be form letters so I called the 800 number on my cc statement but it to was automated. THEY INTENTIONALLY SEND MISLEADING EMAILS, NO CUSTOMER SERVICE, THEY ARE A SCAM, DON'T USE THEM!!!

    0 Votes

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