I subscribed to emusic in June 2009 for my husband. At first he was downloading quite a bit but then he forgot about it. I didn't think it mattered because I thought the fees I was paying would accrue. They did not. emusic just takes your money and doesn't give you any credits. This setup is NOT made clear when you sign up.
The setup is a complete rip off. On top of that their customer serice is a joke. I contacted customer service and after all the money they took from me they offered one free month.
They should be very clear up front if they are going to take your money even if you don't donwload anything.
i sent them an email[from gmail] cancelling an account with the date and email address[yahoo]that i had used.i got confirmation and thought everything was ok when i didn't see a charge that month. when i saw they were charging me again their response was they cancelled the gmail account[which never existed].very sneaky and an outright fraud. this company is making its real money from all these small mistakes they create from the business model they have. easy to set up, looks like a good deal from a legitimat company.try cancelling or contacting them and you will have a problem.
This has got to be the most unethical, unscrupulous company that I have ever dealt with. I agree with one of the other reviewers. . . I would give them no stars if that was an option. On a scale of 1 to 10 I would give them -100. I have tried to cancel my account with them for the last two months and keep getting charges to my credit card. I just got my credit card statement again and lo and behold there was another $11.99 charge even after receiving an email from Emusic that I had canceled my account. I immediately called my credit card company and filed a dispute. I also called Emusic and went round and round with them for the umpteenth time. All this because I joined after getting a "50 free music downloads" coupon with an MP3 player. I never did get their website to work so that I could download the songs. NEVER, NEVER, NEVER do business this company. Once they have your credit card info it's impossible to stop them. And to register you have to give it to them or you cannot continue. I'm afraid that if I will have to cancel a credit card that I've used over 10 years. I should not have to do that. Be wary, very wary of this company. If you're not next thing you know you'll have hundreds of dollars on your credit card that you don't way.
On 22 October emusic sold me a contract for 2 albums/month for a year for $99. They
changed it on 18 November to one that only lets me buy 1 album/month. This is Bait and switch.
They refuse to refund the unused portion of the contract. Instead they offered a one-time bonus of $12.50 which would allow me to buy 4 albums this month and 1/month in the remaining 10 months for a total of 14 albums instead of the 22 they owe me. AVOID EMUSIC. I wish I had seen the many complaints online before I joined,
an honest account of a dishonest service/company:
1) customer thinks: oh that would be nice, a 'free trial'..
2) eMusic Promotes the concept of 'free' with no strings and 30 'free' downloads..
3) Customer signs up..
4) customer searches and doesn't find much of what they are looking for but tries to think positively about emusic - 'could I pay for this, could I use it - is it worth it'?..
5) customer downloads the Download manager and downloads some tracks - customer experiences problems as many tracks don't download properly..
6) customer allows emusic through firewall..
7) 30 'free' tracks download successfully - as emusic advertises..
8) customer feels that the service isn't worth 24.99 GBP per month as many tracks wanted are not available..
9) customer cancels trial within 7-day-trial - as advertised
10) EMUSIC CHARGE CUSTOMER ANYWAY!..
11) customer not happy and emails emusic (tries to phone but cannot find a phone number)..
12) customer runs a goodle search for 'emusic charge' and discovers that many people have this problem with emusic..
13) customer waits 5-6 days for emusic to respond to email..
14) customer contacts their credit card company but they cannot act because emusic deducted money within 14 day period..
15) Customer really unhappy and cannot contact emusic to discuss ILLEGAL deduction of moneys..
EMUSIC: I AM NOT HAPPY THAT YOU HAVE BEHAVED ILLEGALLY AND DEDUCTED MONEYS FROM MY ACCOUNT AND ARE UNWILLING TO DISCUSS OR REFUND IT. I FIND YOU CORRUPT AND A CLASSIC EXAMPLE OF A BUSINESS THAT SHOULD NOT BE IN OPERATION - YOU THEVES! LET ME CANCEL MY SUBSCRIPTION AND GIVE ME MY MONEY BACK!
For anyone else out there who has been scammed by this company: I didn't realise they'd taken a monthly subscription from my credit card for some time. I had cancelled my trial membership as soon as I joined but they claim to have no record of this. It amounted to over £200 and I sent several emails asking for a full refund but they refused to reimburse me. I had never once used their service. So I took them to the small claims court in the UK - don't know if there is anything similar in the US and I was then reimbursed the full amount.
Emusic directs you to www.emusic.com/account/cancel.html. whereas it's impossible to cancell the account. It reports back to you
that due to problems/upgrading they cannot execute this request.
But it's not possible at all;have tried it many times. Now I have to contact my bank to stop renewal charges of $99.00 .Emusic is a scam and should be avoided anytime. Don't get inot their free trial
They are a rip off and their music is very old.
I just wanted to make you all aware about this particular incident that happened to me.
Basically I was looking to download free music and I came across this website that looks very professional (looks can be deceiving).
It allowed 25 free downloads but in order to get your music, you need to register with them. So I did.
While in the process of registeration, you need to give your credit card in order to complete the process. The website promised that they will not use the credit card without your permission and it is just part of the process and I can cancel my registration any point in time. So unknowingly I gave my credit card since I believed in the assurance that I was in control and can cancel my registration anytime and I did intend to when I've completed my free 25 music quota downloads.
However, what happened was as time went by I downloaded 9 music. Then after a couple of weeks ago while I was looking through my credit card statement, I found that my credit card was billed GBP24.99 from the website company! I was shocked to say the least! I've not heard anything from the company about billing me the amount as they assured that they will not use my credit card without permission and most of all the fact that the music is suppose to be free! So I researched and I found out that there was a very small clause regarding the free downloads - the free downloads is only for 7 days regardless if you donwload less than your 25 free music quota, after which they will charge. Now, had I known that, I would have quickly download all 25 free music downloads within the 7 days BUT because the clause about the 7 days was not made clear I was scammed into a false sense of security that they will not charge me unless I go over the free 25 music quota! So there - they have pull a wool over my eyes and they will not refund me the money because I have ticked the agreement section when I registered! I've also since found out that there were numerous complaints of this scam on the website when I googled the company. I wish I had googled them first before I registered with them - what a mistake!
So in short the lesson is:
1) IF THE PRODUCT OR SERVICE IS FREE, THEY SHOULD NEVER ASK FOR YOUR CREDIT CARD. Please don't give your credit card in any situation to a merchant that you do not know - especially if the item or service is free. Ask yourself, if it is free then you don't need to give your credit card details as by doing so, they have the power to charge you anytime, anywhwere!
2) RESEARCH THE COMPANY FIRST BEFORE DOING BUSINESS WITH THEM. The Google is a great place to pull information out about the merchant and their reputation. By doing so, you will safe yourself a lot of problems and heartache. Always do your background research on the merchant if you want to buy items from them. If i had done that in the first place, I would not have fall for their free 25 music dowmloads!
Since I have no recourse of getting my money back from the website company what I've done is to go through my Bank of which the credit card was used and dispute the amount billed since there is a recourse via that avenue. It's a good thing to purchase via your credit card as any billed amount that is originating from scams or fraud can be claimed back from the credit card bank/company - but you must do all the legwork of course, such as filling in the required forms from the credit card bank/company, get your evidence or case against the fraudster/scammers through print, in my case I printed out the complaints and reports from other people on the website about them. Also, I highlighted the fact that the amount of 24.99 was never mentioned in any of the registration process - I did this via the email I got after I registered with them. So hopefully that will help my case in disputing the amount.
I cannot cancel my order for the free trial. They took my paypal data to charge me. This business is a scam. They definitely know the laws on their side.
I joined E Music in Nov. 2007. The cost was $10/month for 30 downloads a month. You are unable to view their catalog until after you sign up (this should have been a clue). I was able to find exactly 2 songs I liked and subsequently download to my computer.
After that, I immediately cancelled my subscription but have continued to be billed for an additional three months. I have requested my account be closed on 3 separate occasions and continue to be told it has been, when it hasn't. I have to date spent $40 on 2 songs! Oh, but I forgot, my old PC died along with those 2 songs.
You are absolutely unable to contact anyone by phone. My credit card company said the only thing they could do would be to issue me a new card.
Don't sign up for EMusic!!!
my girlfriend set up for free trial to see if there was any music on the site that i might like.free trial ended on 10-19-09, she called on 10-19-09 and cancelled the subscription. on 10-20-09 they charges 114.99 to the credit card. havent even signed into the website. have no password to emusic but they charged even after cancellation. called and spoke to someone on the phone, they cancelled the subscription once again and was told that they cant refund the charges
I had an account with emusic for less than an hour and still got ripped off! I realized they had an unsatisfactory music selection and was charged $11.99 for cancelling my account -without even downloading anything from their site! I called customer service, and after waiting for a representative for over 10 minutes, she put me on hold for 20 minutes and then hung up on me! I called back and had to hold another 15 minutes to even get someone on the phone. The "supervisor" I talked to was completely incompetent and the "corporate office" doesn't allow phone calls or complaints. What a ridiculous company!
I paid by credit card $ 30.99 but I do not know what I bought from them?
I used the MASTER CARD
This happened 05.JUL.2009
Sincerely MLADEN KOCMUT
The emusic.com music, has been making fraudulent unauthorized charges to my debit card since May 20089 as follaws: 13.99-978-CPR. ESTRANG. o valor de -13, 99 EUR .
I've already try to contac them for the past two months and nobody answers me.
Stay away from this company. They are crooks. If you've ever done business with them and cancelled, they'll sign you up a year later, using the credit card information they have on file. Total scam artists who need to be shut down. Contact your State Attorney General and the FBI's Internet Fraud Office.
These people are maliciously fraudulent, and I would not recommend doing business with them in any manner. I certainly can not recommend their "free trial offer" anyway... it's inherently flawed and intentionally deceptive. They say you have a free Audiobook download for your trial, and that if you don't cancel within 2 weeks or so, it will go to a pay account. Okay, that's fine. What they don't tell you, except in extremely vague legalize in their "Terms of Service" is that if you use the one "free" download, it apparently means to them that you want to become a full paying member! So unless you want a "free trial" that consists of downloading absolutely nothing, I would not recommend trying it. The fact that they run such practices makes me question their ethics in general as well, and I would not want to do any business with such a shady company, myself. I contacted them disputing the charges and they did nothing, so I will dispute them with my CC company.
emusic offered a 'free trial membership' to their music download site. they ask for proof of being a first time customer by requesting your debit or credit card information. What they don't tell you is that as soon as you give that info they bill you for a year of their service without your permission. They billed my debit card $95.90 the day I signed up for their "trial service'. I have gone through my dispute resolution dept with no viable outcome. Emusic has refused to refund my money after several attempts of contacting them askibg that the money be returned immediately. They showed on the web page when I cancelled the 'trial membership' that my money would be refunded but it has been 3 months and I have received nothing by way of a refund thus far and they have refused to return any of the many contacts i've sent them about this matter. Any help in resolving this matter would be greatly appreciated.
7589 Ryan Place
Wilmer, Al 36587
Please will you cancel your invoice that has been charged on my credit card.
11/04/2009 13/04/2009 5735 EMUSIC.COM MUSIC [protected] £10.99
I never ask for it. Goggle states: 'Sorry this URL is invalid'
I, like countless others, have been ripped off by this seemingly legal scam, and I won't repeat all of the various ways in which this company has scammed people, those can be found all over this website. I will simply post the latest method this company has used to extort money from my bank account.
The first step to take when you're scammed by Emusic.com is to cancel your subscription. Clearly, many of us have tried this, but it's not always that simple with Emusic.com...
When I canceled my account last month after having been charged unwittingly for four months I was relieved. Then when I found out today that I have been charged TWICE this month, yet have a DEACTIVATED ACCOUNT and no ability to download more music I became furious.
Why was I charged $11.99 for a month's worth of music downloads and $9.99 for a month's worth of audiobook downloads if my Emusic.com account was deactivated? Why could I not download the items I had been charged that month for? Is this legal? Is Bernie Madoff running this company? How can I be reasonably certain I will not be charged again if I already have canceled my membership and am still being charged?
This is a step beyond Emusic.com's usual 'Bait & Switch' and even beyond their shady 'radio silence' when it comes to charging your debit/credit cards. This is denial of service and mandatory automatic payment.
Does this, or any complaint made against Emusic.com, have any leg to stand on? Are any lawyers working against this company and for us scammers?
My son received an mp3 player fro Christimas and inside was a free coupon for emusic. Free downloads. In...