this company stole my identify and yes debit card info-WITHOUT me knowing it. No email welcoming no nothing...
Billed 14.95 for a membership on 3/2/09 for an account that had been canceled in Nov 2008. Their claim wa...
I received an offer with my purchase of a Netgear router for 50 free songs and one free audio book. When I...
Since October of 2008, $11.99 has been taken out of a closed bank account, that reopened when the emusic sent charges to it. Due to the reoccuring charges I was charged overdraft fees and return item fees. I now have a balance of $409.00 due to this issue. The bank would not close the account as long as they sent it through. No one will help and emusic is non responsive and continues to withdraw funds.
I CANCELLED THEIR SERVICE ON JANUARY 18, 2009 AND WAS CHARGED JANUARY 26, 2009, I CALLED EMUSIC TO SEE WHY THEY CHARGED ME, THEY SAID IM NOT SUPPOSED TO BE CHARGED BECAUSE THEIR RECORDS SHOW IT WAS CANCELLED AND THAT I HAD TO CALL PAYPAL TO SEE WHY IT WENT THROUGH, I THEN CALLED PAYPAL AND THE LADY TOLD ME THAT THEY HAD AN AUTHORIZATION TO CHARGE MY ACCT, SHE GAVE ME THE AUTH ID# AND TOLD ME TO CALL EMUSIC BACK AND GIVE THEM THAT NUMBER AND TELL THEM I WAS GIUNG TO FORWARD THE EMAIL RECIEPT TO SHOW PROOF THAT I WAS CHARGED, I THEN CALLED EMUSIC BACK AGAIN! AND TOLD THE REP WHAT WAS TOLD TO ME, HE THEN SUGGESTED ME TO EMAIL [protected]@EMUSIC.COM AND FORWARD THAT EMAIL ALONG WITH THE ID NUMBER, I DID AND GOT A RESPONSE THAT MY ACCOUNT WAS REACTIVATED IN NOVEMBER 08' AND THAT IM THE ONE WHO AUTHORIZED IT THROUGH AN EMAIL AD AND THEY ALSO STATED THEY COULD NOT REFUND ME FOR ANY CHARGES MADE TO MY CARD! BE VERY CAREFUL WHO YOU SUBSCRIBE WITH BECAUSE WITH THIS ECONOMY DOWNTURN, EVERYBODY'S TRYING TO RIP EVERYONE OFF AND WE ARE THE ONE'S WHO HAVE TO PAY FOR THESE GREEDY PEOPLE'S INJUSTICES!!!
eMusic.com has ads all over the internet offering 25 free downloads, so I succumbed and signed up for the...
Though I do not believe emusic said a free trial started more than 3 yrs ago and charges started 14 months ago on my credit card--was there suppose to be 2 yrs free trial???I know I did not give or authorize my credit card. The verify I have never downloaded a song.
Emusic does scam. When you cancel your account, they send you an email if you click on it they automatically reactivate your account and they DO NOT tell you or send you a confirmation email. I am currently trying to get my wasted $90 back because I did not track my credit card charges well enough. My bad but YES THEY DO SCAM. Oh and they will not give you a refund even though they can see you never downloaded any music and did mean to cancel your account 8 months ago... They also will nto let you talk to any supervisors and hold you hostage when you try to call and complain. I reported them to the BB also.
Just want people to know that even so called legit companies can scam.
I went to the website to sign up for the 25 day "risk-free" trial. I was mislead down a path that asked for my credit card. The language clearly stated "if you are signing up for free songs, don't worry, your credit card will not be charged .. just need it for authorization purposes.. etc etc." I proceeded and downloaded 17 songs, only to find that the site did not suit my personal preferences in music. So I canceled the service, to be sure.
The site, however, is unclear and calculated in it's process and somehow I ended up with a credit card charge of 11.99. Upon calling eMusic, they refused the refund.
The site is fraudulently misleading consumers into a "free trial" that is clearly not free.
What can be done so other innocents like me don't get burnt too and/or how can I get my money back!!
1. Despite two attempts to cancel account charges via their web site, credit card charges continue to appear.
2. Despite discussion with customer service, credit card charges continue.
- This is fraud. Theft.
Look, eMusic DOES offer downloadable music. I'll grant, some of it blows up for mysterious reasons eventually, but there is music that can be downloaded.
The problem is what the company does next. This is a criminal organization.
I was also SCAMMED by emuSICK! These people need to be STOPPED! I suggest we all complain to the Internet Crimes Complaint Center at http://www.ic3.gov/ and also the FBI Internet Fraud. Center at http://www.fbi.gov/majcases/fraud/internetschemes.htm. If we do not let the government know we are serious, they will not take serious action against emusic!!!
Do it for the principle and to STOP THESE THIEVES from hurting others! THEY CAN RUIN YOUR CREDIT if you allow them...
I didn't sign up for the service. I was suppose to get free music through a offer with my new laptop. I never was able to get music & have been charge for the last 4 months. The first month I was charged cause me to be charged over 100.00 for account negative balance. When I tried to call the company got a recording saying to email @ [protected]@emusic.com. Well, the website does not exist!!!
I began receiving monthly billings of $19.99 for services I never ordered. I attempted to cancel any future...
I got my child a $20 MP3 player for Christmas. This "inexpensive" little stocking stuffer has turned out to...
Recieved ipod and 30 day trial from directtv promotional. The emusic .com site has been billing me 14.95 per month and and customer service is nonexistent and unresponsive. I've been unable to get a phone number or customer service address that is functional. I've read numerous reports re nefarious practices by emusic.com against participants who have selected a music download plan only to have it changed by the site operators to a more expensive plan or longer term selection. This practice is totally illegal.
My daughter received a certificate through Radio Disney - for "free" I-Pod downloads thru E-Music. When we went online to get these "free" downloads we had to complete a registration and subscribe. It was said that there was no obligation and that the membership could be cancelled (kind of like a free trial type thing) - yet we had to provide a credit card #. We never got to the point of being able to download any music and decided we didn't want to go further. We submitted a request to cancel the service right away. We rec'd notice the account was cancelled - however we received a charge on the credit card. The following month we were charged again. I went online trying to find contact info - there is nothing. I cancelled the acct again - this time printing the receipt of cancellation. The following month I was charged yet again! This has continued for about 5 months now - each month I have disputed the charges thru my credit card company and each month tried to find a way to get E-music to stop charging the card. I recently noticed there was a phone # on the credit card statement. I called the # and the automated line says "to cancel your service by e-mail, press 1", to cancel your service by...press 2" to cancel your service by phone press 3" - those are the only options - obviously people are not happy w/ them! Anyhow I thought "oh wow! I have another route to get this resolved" - so I pressed 3 to cancel by phone. Guess what?? It directs you to go to the internet to cancel. I am very frustrated with this companies lack of service on all levels. I have never and will never use or recommend this company to anyone.
I was given 25 free down loads of music. And now Im being billed 9.99 a month as a subsriber. I want this cancelled and reimbursed for 3 months.
Signed up for a "free" trial. Realized this site had nothing to offer and canceled the same day. Now there...
I signed up, tried the service, found it too buggy and canceled within 24 hours. Then I see they've charged my Amex and will not respond to my e-mail.
My 11yo son and I both bought iPod-copies from Sears in July 07. Each came with a free
trial period and 50 free downloads from eMusic. When I used the same credit card to register
both trial subscriptions, the second subscription was immediately billed stating
there was only one trial per person. They customer service fixed the problem, but I still cancelled the subscription on July 19th because I didn't trust the unprofession and dissorganized way it was handled. They continued to bill me through October 07 with nothing but pre-written canned answers from customer service. There is way to talk to a human on their customer service phone number. Unbelievably brazen theives.