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CB Banks Emirates NDB Bank Complaints #2-21
Emirates NDB Bank

Emirates NDB Bank review: Closure of account and cancellation of credit card.

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I have requested the cancellation of my account and credit card as I am no longer within the UAE. and this people have the WORST CUSTOMER SUPPORT EVER. As for my side, I checked on their website links:
https://www.emiratesnbd.com/en/help-and-support/close-an-account
https://www.emiratesnbd.com/en/help-and-support/cancelling-your-credit-card

In my initial email, I clearly mentioned 2 points of my objective. Close my account and cancel my credit card. Though, I have provided the correct form, passport and even my Emirates ID. I did made a mistake of not self attested my passport but why do I have to self attest my passport if I am sending in my own personal email? My personal email. I don't understand the logic that a personal email is not believable this days? Like I am not trying to launder or steal anything out of my own account which has an amount of 4 AED? I want it gone out of good faith. Then I didn't receive any update for a few days or an explanation saying we can only close your account and not cancel your credit card. After the first step is done, I have mentioned to close my credit card as their website link is forcing me to call them when I couldn't do that. Next, I want to cancel my credit card and they are saying that I should contact a different department for this requests. Is it that difficult to relay it to the responsible department out of good faith? it feels like they created different department that are so interdependent with each other? How is this even a company? If dept 1 customer service personal 1, handled the request 1, can they just send my email to department 2 so customer service personel 2, can handle my credit card request? I understand I am accountable for my request, and if my email address send the request for 2 jobs. they can split that work for 2 people if that is their process. But why do I have to like send it again and again just to get it done. for that kind of practice, my own personal email can easily get flagged as spam by repeatedly sending almost identifcal email body.

In good faith, I have paid all my dues with them and followed their protocols even though I am outside the country as I sign of respect for their company. But their level of disrespect to their customer is outrageous.

Desired outcome: They should fix their level of customer service. They need to know the problem and not hide it.

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  1. Emirates NDB Bank Contacts

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    More phone numbers
  3. Emirates NDB Bank emails
  4. Emirates NDB Bank address
    P.O. Box 777, Deira, United Arab Emirates
  5. Emirates NDB Bank social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 16, 2026
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Emirates NDB Bank Category
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