Emirates Driving Institute [EDI]
reviews and complaints

Unfortunately, same thing happened to my husband. And what's even more sad is that we have to pay again... and the price is not cheap! Waste of time, money and effort.

Sadly, same thing happened to my son.

No body informed me about my parking test, I just called them they are saying my test is tomorrow morning. What you'll say about that?

On behalf of EDI, would like to offer our sincere apologies to you for the inconvenience caused. At EDI, we follow the policy of calling our customers well in time when their classes are scheduled and they are always informed in advance about their classes schedule. We try our best to provide timely and swift service to all our customers. In your case, we would like to investigate the matter and hence would request you to give your registration number. You can mail your details to edi@edi.ae
We would try to resolve your issue in the best possible way. Customer service remains our top priority and we will do our best to ensure no further hassle is faced by you.
We look forward to getting your details.
Thanks & Regards
Customer Service Team- EDI

Hi I am varun pillai was a student in emirates driving institute, I am very thankful to ms edna manager (who is available for students in worst cases), mr darshana (one of the best executive in uae I came across) executive, & main person my trainer, my guru, my teacher... mr basheer, one of the best institute in uae, good service customer service is very good, my suggestion if you want a professional training in driving then join edi. I got my driving license in second attempt.

Dear RTA, please stop employing undeserving jobless Emirati women as driving test inspectors. All they do is eat and eat and with their lazy demeanour get fat. They pass all those women (arabs and certain other nationalities) who are making a lot of mistakes during their tests. Women from India, Srilanka, etc are failed even ten times! Please replace your useless female Emirati inspectors. They are better off at home and running around spending their easy money shopping. RTA, PLEASE STOP BEING RACISTS! PLEASE STOP YOUR UNFAIR MEANS! WE CAN SAY THAT RTA IS THE MOST UNFAIR GOVERNMENT AGENCY IN THE COUNTRY. PLEASE REPLACE YOUR UNWORTHY EMIRATI FEMALES INSPECTORS. LET THEM DO THE THINGS THEY ARE CAPABLE OF... NOT GIVING DRIVING TESTS DEFINITELY... BECAUSE THESE WOMEN ARE THEMSELVES VERY BAD DRIVERS AND RUDE ON THE ROAD... WHAT A JOKE! DEAR DUBAI, DO YOU HEAR US? CAN YOU FEEL THE INJUSTICE THESE WOMEN ARE DOING? ALL THOSE IS AUTHORITY WOULD YOU TAKE ACTION ? OR ARE YOU ONLY INTERESTED IN CHEATING EXPATS OUT OF THEIR MONEY?

The worst i had is when i was doing night driving Classes last month, the Instructor from Al quoz institute he shamelessly removed his shoes and socks in the car and he started scratching his feet, asking too personal questions which is not acceptable, after 30 minutes he slept and i was driving him on the highway, when i went for Road Test i got immediate fail Funny.

EDI is the worst money oriented company in UAE seriously i don't understand what understanding they have with RTA for functioning like this... they have worst customer service... if your student fails in school the teacher is held accountable.. well not in EDI apparently they take your money mercilessly and teach you absolutely nothing, i have been driving in UAE for 16 years.. when i did my driving when the instructors student failed 4 times the instructor was retested by Sharjah Police to see what is wrong.. so not many students failed more than 3 times.. instructors were extra careful and extra attentive, ... today I'm writing this blog in desperation.. 2 assessment exams and 8 final road exams my wife hasn't still passed her driving.. I'm 19, 000 dhs poorer and my wife started this 20 months ago and she is in tears.. i wish the RTA will take strong action against this soon called excellent driving institution... now I've been in UAE for 33 years and i talked to multiple people and got similar testimonies ... if you complain and make a complaint in EDI they will mark your file and make sure you do fail a couple more times... its a conspiracy. i will not comment on the corruption ... hope the UAE Govt takes action...

EDI is so far the worst as I know, they only give licenses to their VIP students (17, 000 dhs - full package) even if you driver very well, more and more students are transferring their files from EDI, try Galadhari/ Dubai driving Institute u will get license in 2- 3 tests.

It's been a 6 months been having in the institute. And still I have failed. I'm not sure I am the error seems I have been during in my country for 5 years.
first test i failed, 2nd test i get after one month 2 nd also failed. 3 rd test date i get after 45 days, now i going to finish 6 months total waste of time @ EDI.during road test examiner making sudden brake before reaching stop line, i know very well where is the stop line car speed below 10.they can make money my time and money going.

I have joined the EDI one year back as a fresher 40 class student automatic until now I have given 5 RTA road test I didn't get my license and in my last 2 tests they didn't tell me the mistakes at all and simply the examiner replied "I DON'T KNOW" and failed me and one more thing they have asked me some thousands of dirhams as a bribe in order to issue a license, so please think if you have chosen EDI

I'm current student of EDI, as I heard from people outside is the best driving institute, however I faced with opposite. It's starts from the very first day of opening file, instead of my nationality in learning permit I have totally different, then when I went to complete my lectures after 7 days of registration they told me that my file is still in dubai mall, and I have 2 options wait few days or go to dm and bring it my self...so what I did . When I finally complete my lectures I asked them that I wanna have driving classes near to my home, it will be easier for me, one hour they we sending me from one building to another and in the end of the day they gave me number 9 the branch so I can arrange it my self...amazing service . I was cacaring to the branch 3 days, and no one picked up . I called to the call center, after that one guy finally picked up the phone and said first of all in branches we don't hhave same timing u sign in for and we don't have classes 3 times per week only 2 times, and you should wait minimum of 2 weeks to start your classes, it's makes me really mad I told him that why should I wait for 2 weeks I wanna start immdetely on what he said that here's number for complain I can't help you with anything. Still one weeks passed and I haven't received any call.

Yes, I agree that they wont issue license until 5 to 6 attempts which will not only effect you mentally but also financially. They have now started failing in assesment test also.I have given 2 tries for assesment test but they failed me in both the attempts.For next attempt again they load you with extra 8 classes or 12 classes sometimes.In my last attempt i made sure to stop at stop sign and rolling speed at give way sign and even rt & left turn, even then they failed me giving remark as improper approaching, not stopping at stop sign and steering control. All they want is to make money. I have decided to transfer my file to other institutes which are not so reputed as EDI but success rate is very good. Many of my friends who started driving class with me with other institutes (like Galadhari, Al Ahli and Dubai driving) got their license in not more than 2 attempts and even fees is also reasonable comparing to EDI. I have realized my mistake to chose EDI.

the rta examiners especially female are so rude ... when i drive with my instructors teh yseem to be happy but while doing teh exam something or teh otehr i always fail .. im not agfraid to hurt the examiners feelings but im waiting 2 get my license ... i wish teh ycould see that even we try so hard and pay so much fr it ! and they donty see hwo much effort we put im going fr my 10th try n i feel so ashamed n useless... n the last tym i drove teh examiner was freakin busy over teh fone and dint bother and she failed me .! i really need 2 pass my tenth or my father will really be very angry ! and im very scared ! ... i just hope these ppl can see it atleast this time ! ... edi is really scaring me ! please i need to pass i dunno whom to go to what to do ! im just very lost and im leaving next week ! and thsi has to be my last shot ! :( i really feel some of the female examiners r so arrogant and annoying .. you drive fr lik 5 mins or 8 moins and they spot so much mistakes while theyre over teh fone ?thats magical! how would teh yfeel if 11 000 dhs was ripped off their wallet in like 2 month ?!?!