Galadari Motor Driving Centre [GMDC]
Reviews and Complaints

Most unprofessional, unworthy, expensive and incompetent school. They are here only to take money from students and they try every trick to get more and more amount from the student by all means. I took innumerous classes and tests and without any major reason they continuously failing me the initial assessment which I cleared in 2nd try from other school. Not at all recommended.

Good day dear sir mam I do have one problem from your department which is from the schedule and exams example it’s been 1 year been started my driving license n I have spent around 15000 aed still I cannot take the my license because off the there’s is no teacher available no classes available whenever I go I paying for taxi taking off to my job and after all this test date is like 15 day 10 days 1 months after I’m getting whatever I learned from the all the spending time and money I failed because to much late the giving test date please help me to get my license I have spent my all saving here but still no license?

I wanted to cancel my class on 18th March'25 as had an important schedule hence as per the policy I visited the Barsha heights branch twice, but the concerned person was unavailable (One at 12:15 and another at 4:55pm). Tried reaching the concerned at +971 [protected] no response and sent her the wats app message no response. At 4:55pm I happened to meet her and informed her pls cancel the classes but failed to do so.

The class was not cancelled due to the ignorance of the staff. But now she is blaming me that I should be responsible to do the same.

Requesting the Galadri leadership to look into the matter and provide the reschedule class.

I can submit all the supporting documents to suffix the above.

Please look into the matter on high priority and confirm me the status.

To be very short guys believe me SIKANDAR & NITIN MARKETING MANAGEMENT is a 100% scamming company who had a contract with Galadari (GMDC) earlier and now the contract has been terminated as per Galadari official sources. Last year this scamming company distributed so called loyalty cards for Aed 109 or Aed 149 at various venues in dubai especially outside shopping mall.
when you apply for the package that you choose, they will send once scammer acting as he is from GMDC and will collect Aed 1800 saying that it is for File opening, theory classes etc and will not give you the receipt (in my case it was guy named Ali [protected]). He will ask you to get the eye test done on your expense and they will compensate the amount from the balance. After they when you try to contact them but they are not responding to calls or messages. In my case they is another scammer named Sachin [protected] who responded but he is acting as a coordinator saying that he will assign another point of contact for scheduling classes which does not happen.
I purchased the loyalty card last year in June 2024 however did not apply to lack of fund. I recently applied for this last week and got into this scam. A very strange thing is the scammer that collected Aed 1800 from me was speaking to someone on phone for opening an account in GBDC for which we even received SMS confirming the account opening at the same time along with the username and password to login to the official GMDC app on the mobile. I am surprised that if GMDC has already terminated the contract with this scamming company, how are these guys able to create account for GMDC’s official application.
I have reported this incident to the GMDC’s call center and they informed me that they are aware of this scam and requested me to visit the head office with all the details about the scam to able to help me further.

My journey with Galadari Motor Driving School has been nothing short of a nightmare, filled with administrative incompetence, unprofessionalism, and unethical practices.

Initially, my experience was marked by multiple administrative errors, including 3 incorrect booking slots for my driving test and unresponsive agents, leading to unnecessary expenses and delays. The first booking was outside working hours, the second during their lunch break, and the third on a Sunday when the center was closed. This forced me to bear the unnecessary expense of commuting to the center on each occasion. When I expressed my desire to cancel my file due to these repeated errors, the management apologized and assured me that such mistakes would not recur. However, upon insisting on cancellation, I was astoundingly offered to pass the internal test without attending it as a resolution to their errors. This proposal was both unethical and concerning. Eventually, I was provided with the first available slot to complete my test.

Subsequently, I faced issues while booking my RTA test. An agent confirmed a slot and then disappeared for an entire week. After relentless follow-ups, I was informed by the main office that the agent was on vacation and the slots were no longer available, pushing my appointment back by two weeks.I suspect this delay was intentional to incur additional fees, as a file expires in three months. I was left with no choice but to pay extra to reopen my file.

Despite clearing the additional fees, I was either informed that their system was down or promised a callback within 24 hours, which never materialized and 5 days went by. All out of options, I posted a google review strongly advising against enrolling with them.I was promptly contacted by the school's team, urging me to remove my review in exchange for immediate assistance.

Miraculously, slots that were previously unavailable became accessible for my parking test.

Upon completing the test, I was informed that I had failed and so I left. However, after leaving, I received 14 missed calls from the center informing me that I had actually passed, same as another student who found out only after insisting on viewing his test video.This correction was supposedly due to a system error—a practice, I learned, was common and seemed designed to extort students for retest fees.

The ordeal didn't end there. Now that I had passed the parking test, the next step was to book my Highway test. I was frustrated to be informed that my passing status hadn't been updated in their system and therefore I couldn't move to the next stage. Despite explaining the situation to multiple executives, I was asked to provide evidence of a piece of paper with the word 'pass' scribbled on it. I hadn't held on to this paper for any of the previous tests especially since their entire system for booking, payments, appointments, and test results was all digital.

To come to a resolution, their proposed solutions were either impractical or outright unethical, including bribing their staff.

I was shockingly given the option of both cash and online payment to a personal bank account.

This situation has not only wasted my time and incurred additional costs but has also exposed a deeply flawed and corrupt system within the school.

Despite my efforts, I am now faced with the prospect of visiting the center again to resolve an issue that is no fault of my own, further delaying my progress and leading to more expenses as my file nears expiration.

I am compelled to share this experience to warn potential students of the reality of dealing with Galadari Motor Driving School.

I strongly advise against enrolling with them and encourage others to consider alternative schools like Emirates or Belhasa.

I, Syed Atiqur Rahman, (Student ID: 5405467) a student of GALADARI Driving School, opened my file on 27 November, 2023. I was contacted by a GALADARI Staff (Faizul Hassan - +[protected]) on 1 December, 2023 to make a payment of about AED1120 to begin my classes. However, on the very next day 2 December, 2023, I received a confirmation message of AED420 was paid but the remaining AED700 was not paid anywhere. I already messaged him several times but didn’t receive any response from him yet. As a result I have no other choice but to complain on him. I attached the screenshot of the WhatsApp correspondence for your perusal.

At the time of registering with Galadari, one of the main reasons, I took it up was because it was right across my home.

Mitali from the carrefour tecom branch was all helpful when it came to the lumpsum cash collection. She confirmed that I would be picked up and dropped home as part of the package which was an additional reason for me joining.

However, after the first initial classes, she was hardly available to book classes or ever had any class available early. It came to a bad experience when on watsap chats she shouted in capital letters and was very very unprofessional in her conduct.

We took this up with the main office who changed our branch rather than train their employee in customer service.

When it was time for highway classes, a confirmed pick and drop class, I was suddenly told to go to Al quoz. If I had not followed up, I would have been waiting at home for the pickup. On speaking to Jamal Khan, head of lumpsum, he mentioned it's not his headache and that I booked from main office. WE CANNOT BOOK ANYTHING BY OURSELVES. HOW IN THE WORLD DID I BOOK IT MYSELF THEN?

The incompetency of their staff is ridiculous. On multiple calls before booking these classes, I had repeatedly mentioned I have pick and drop and this was confirmed to me. Now suddenly staff tells me no, and that they can't do anything.

Only interested in payment, nothing else. I really wish I had gone for EDI.

Today, Dec 13, 2023. I was trying to book a RTA parking exam since morning. I called and the customer service representative said that the system was down, hence they can’t book a schedule. I went to the same branch (MOE) and they said that the RTA system is not down. I ended up wasting the whole day not being able to book a schedule. They also told me that i can email them for booking and nothing happened there as well. No one replied nor a call back. Very frustrating.

Galadari Driving school has the worst services in the world. They have rude & unprofessional examiners who themselves have little driving knowledge and they will keep you failing for the mistakes you never committed. They will suck up all your money and make you frustrated. And there is no platform where you can challenge them. So instead of wasting your money, Its better to take admission in some institutes that actually values their customers.

Please if yiu are plaibg to a driving license, don't wast your time and money to come to galadari drivibg schoool, they have the worst customer service. Poor planing driving instructors will faildyou for just no reason. They will take two weeks to book a single class. Big customer swrvice room with more than 16 custiner service desk but only 4 person is on their and only two is attending to customers with over 25 persons waiting. No customer service supervisor on his desk for more than 30minutes, I ask them to refund or cancel and transfer my account to another school put they keep saying no.

My advice to you is Don not come to this school.

I had my parking classes today, 25th June from 3pm to 5 pm. The parkings were crowded with many students learning at the same time. So we waited in queue for our turn to practice garage parking. The instructor of car plate no. 245 was using one parking and did not leave that parking after practicing so many times even after my instructor requested to use it as we waited for half n hour and we were nearing 5pm. He finally moved out of the parking. we thought he was finally leaving so we took the car forward and started our practice. That's when he parked his car right in front of ours and blocked us even after we honked many times. This is not ethical behavior especially for a driving instructor. He is teaching wrong behavior to his students and everyone around him.This really upset me, I could not practice because of him and wasted my time and money and left the place with a terrible experience. This kind of behavior from an instructor is not acceptable and I would like to file a complaint against this particular instructor of car plate 245 who was teaching between 3 to 5 pm on 25th June. This is unfair and I request you to take strict action against him as this also spoils galadari's name and leaves the students with a terrible feeling that no one wants to experience.

Its been 3months I am not able to move on my journey of licnese every time they fail me without any major mistakes sand in every test they give all major mistakes how it's possible what the instructor are doing if they can't help student to fix these problems.Instructor are doing thier best but the examinors are very rude and on little mistake they will make pressure on u and make u to do everything wrong and in the end they said everything was good but u need to do more classes what is this if everything was good then why should they fail?... Please check with the examinor and instruct them to be polite and ignore little bit mistakes everyone is getting very hurt just because of them.

I paid through the Galadari mobile app to renew my learner’s permit before expiry date. But while booking class they asked me to pay again for the renewal, 4 times more the original money that i already paid. I went to claim refund at the Galadari al quoz main office and spoke to Hamza in room 7 and his supervisor, Ms Hassa with long waiting time and nobody was able to help me. They kept saying the same thing over and over again. I paid through their mobile app that was linked to my profile specific to renewing my learning permit, but they kept saying that i had to call the customer service again after making payment in their company app. To be noted, it is not a 3rd party company payment link, it is their company mobile app which does not get updated in their internal system. NO COMMUNICATION WAS PROVIDED TO ME AT ALL to call again after making the payment in their mobile app, for the specific reason of learner’s permit renewal. It is a terrible and incompetent service. The broken process is not fixed and this is how they say ‘it is what it is and is our company process’. And customers like us, not only wastes alot of money but a lot of time, effort and energy. Extremely disappointed. Definitely would not recommend Galadari to my friends and family.

I gave my rta parking garage exam in my 7 am time slot , 16th april , sunday . once i crossed car sensors it didn’t say garage parking . I crossed again that time it said garage parking test . I parked the car . After pulling the hand brakes it didn’t said exit from the parking bay which it always say . So i waited for the instructor available there . He said go again and park . So i started again and i was waiting for my turn to park but the car said your exam is finished. I came back inside and the rta person said u were not talking car properly from sensor but the truth is there sensors are not working properly and he failed me for exceed time limit . I will not accept this

I have started the process of obtaining driving licence with galadari and now when it comes to galadari assessment test, the galadari examiners seems somehow fail while telling false mistakes .

It seems purposely failing a student means the idea of the galadari and obtain more money through further driving lessons and fees. Also you lose weeks and months in obtaining next available schedule for classes..

Really feel unsecured now and already substancial amount of money paid to galadari.. really hopeless..

I bought your package on 29th October and a person, Mr. Hassan contacted me on 30th Oct. At the same time, a lady Sitara also contacted me before Hassan and they both continuously called me to pay. I was supporting Ms. Sitara but giving me an impression that they both were same, Mr. Hassan trickly asked me to pay immediately using his ID and I did that.

Now since then, I am continuously contacting Hassan to guide me how to proceed, but neither he is picking my calls, nor he is replying to my Whatsapp.

Is this the way your people support your clients ?

I have serious concerns with that guy Hassan having mobile # [protected]

Need your prompt action against him and please depute someone else to support me.

I have been driving for 7 years in my home country, its been now almost 8 months that I am trying to get the license in the UAE, my BIG MISTAKE was to go to Galadari, big pieces of [censored].

They FAIL you for absolutely noooooooooooo reason, then you are obliged to pay for 8 more classes but to book these 8 classes and the extra test is where the problem is, you have to wait like 20 days ! highly unprofesional.

I failed my rta final road test because the lady instructor was telling me to "take right" which translates to turn right, right? but No, thats not what she meant, she meant 'park'.

I could have literally done a masters degree in this time, its a bloody driving licence...I honestly had a much much better experience in my home country, only reason I am doing it in the UAE is because I have to.

so disappointed in the UAE... I have paid like 3000 extra on top of what I paid in the beggining because the learning permit expires because of the gaps between classes and tests.

DUBAI POLICE / RTA please close this scamming school, such a shame for a muslim country.

It would be better if they record the whole driving process with audio captured inside and out to avoid personal decisions from some instructors, where by it's there will to fail you, or pass you without enough evidence to reproach what took place in the test, with such videos it would help to justify and clarify acts of each party either the driver or instructor.

I acknowledge failing the initial driving assessment on first attempt and went back for more extra classes and passed later on the initial driving assessment, not giving up and improving on my progress on the road, though I am not new to driving.

To my knowledge I was very aware of what I should do, cause I went through DSSSM, MSPSL, POM & LADA Driving Routines,

My road test was something I prepared enough for and suddenly I got a message that I failed, but still wondering about the results, what did i do wrong?, It's to my surprise that some people will fail you whenever they feel like, but at least let our voices be heard and in such scenarios, let them look through the matter, for the good and not for the cause of money, cause this is misleading without any solutions,

Hi there

I have been trying to call you guys to schedule my classes but every time they said they will call but no one called. For my theory test I had a very bad experience where your staff treated me like a slave I came 2 times and they said system is not working so you can attend your test today. I have been calling them again and again but no results so far. When I booked with galadari they mentioned you can have the forklift license classes in alqouz but lateron they said no its only available in alquasis I feel like I have been trapped.

February 10, Time:6:00PM
February 13, Time:7:00PM
He booked my class on February 10 but he book my exam on February 9, so I call him but he get angry with me, I missed my duty & one day salary really disappointing
February 13
I call him on branch phone to book my another test the phone is busy so I cut the phone call again & he got angry with me saying like I am on another can’t you here wait for 10min, really rude accent.

I really had worst experience in GMDC… today it was my second attemp parking test and I did all parking perfectly but they told me I failed bcoz of dry stearing. I never heard and I never had experience to get failed bcoz of dry stearing…and funny things once I asked him can I see video why I failed thn he failed me in second parking too bcoz I questioned)))..so today I do understand it’s just scam they won’t let you pass at least in 3rd attempt and again will take 3-4 attempts to pass in RTA driving test….so plz even you are too good just mentally and financially be ready to get all this trauma if you want to get driving license in dubai..