EliteSingles Customer Care Service
Spark Networks Services GmbH
Kohlfurter Strasse 41/43
Berlin
Germany - 10999
Berlin
Germany - 10999
EliteSingles Complaints & Reviews
Elite Singles — complaint
7 days ago, I paid a large sum of money to join a 3 month subscription to their services. For 5 hours, I could access all features of their website. It then suddenly stopped...
· Jan 06, 2020
EliteSingles — refund
Hi, I have cancelled my one year account once I bought the account in elitsingles. Based on the rules in this website, payment will be refunded if you ask for refund within 3...
· Dec 24, 2019
EliteSingles — unauthorised subscription renewal
I cancelled my account well before my three month subscription ended (in July this year). Now I'm told that even though my account was deleted I didn't cancel my automatic...
· Dec 18, 2019
EliteSingles — unauthorized credit card charge
I had a membership with EliteSingles, and I cancelled my membership last year. The membership ended in September. Now EliteSingles has taken a $167 out of my bank account for a...
· Nov 14, 2019
EliteSingles — unauthorised billing
I cancelled subscription because I am pregnant only to be shocked by a further 200 dollars, being charged twice for a service that I didn't want and was not receiving. I have not...
· Oct 18, 2019
EliteSingles — unauthorized credit card charges
I want to know why i was charged £131.70 on 27th August when i cancelled my subscription within a few days well before the allocated 14 days to change your mind ? I cannot...
· Sep 23, 2019
EliteSingles — 6 month subscription
Tried to stop my next payment going out for a renewal of my 6 month subscription two days before it ended. Only to be informed that I needed to do this 7 days before. This was not...
· Aug 15, 2019
Elite — harassment
Please see attachment from a guy that just contacted me with a message through the EliteSingles site. I have never received such a brutal message from anyone and he must be...
· Jul 24, 2019
EliteSingles — racist commercial
Look at your commercial it's racist. There is only white people in it and I guess to you they are the only ones "highly educated" so black people not " highly educated". Your...
· Jul 24, 2019
EliteSingles — everything
First when making my payment I was asked if it was fraud (should have said yes it was but I thought it was a mistake). Second it took 24 hours to upload pictures and third when...
· Jul 08, 2019
EliteSingles — unauthorised money taken from account
They took a full years subscription and advertise it as one month trial only. There is no way to make contact to avail of your 14 day refund. This a fraudulent site stealing money...
· Apr 04, 2019
EliteSingles — unauthorised money taken from my account.
Joined Elite Singles - 09/03/2019 Todays date - 11/03/2019 I only joined this site on Saturday. I was told it would be a monthly instalment of £13.95, which was incorrect as I...
· Mar 11, 2019
EliteSingles — their dating service full of scam artists
Please do not use this dating website. Every person that has contacted me has been a scam artist. this website does not do any due dilligence on checking people who sign up and...
· Mar 06, 2019
EliteSingles — You have renewed my subscription when I cancelled my membership yesterday...
Dear Sir/Madam, My name is Paul Went and my email address is paul.[protected]@hotmail.com. My bank has informed me that you have STOLEN the sum of £143.70 from my bank account...
· Feb 20, 2019
EliteSingles — refund from elite singles is overdue. not honoring elite policy
Hello there ELITE SINGLES Customer Care Since November 17, 2018 I have been requesting you to cancel my subscription and refund me the transaction made with Elite Singles of...
· Dec 10, 2018
EliteSingles — failure to cancel subscription
I want to cancel my subscription, have done so following guidance on our website 4 weeks ago and yet I am still getting notifications and my account is live. This is unacceptable...
· Oct 11, 2018
EliteSingles — subscription issue
I tried logging in at 6:30pm (Berlin time), and it would not accept my credentials. So I thought I forgot my password, so I sent a reset password request.
To my dismay when I...
· Oct 08, 2018
Elite Singles — elite singles
I signed up to a 6 month trial with Elite Singles and found it a complete waste of time. I have not had one conversation with a prospect let alone a date. The 'automatic' renewal...
· Sep 17, 2018
EliteSingles — automatic renewal
I signed up to a 6 month trial with Elite Singles and found it ineffective and fruitless. I have not had one conversation with a prospect let alone a date. The 'automatic' renewal...
· Sep 10, 2018
EliteSingles — basic subscription
After subscribing to Elite singles, I was able to see the faces of men on my downloaded mobile app for 24 hours after wich they informed me on the app that the information is only...
· Aug 27, 2018
EliteSingles — age
Esta es la terceera vez que hago queja les he dicho en muchas formas que no quiero que me muestren ladies sobre 53 años, el 80% me muestran ladies sobre los 60 años por favor...
· Aug 23, 2018
EliteSingles — unethical and unauthorised automatic renewal payment taken of £149!
I signed up to a 6 month trial with Elite Singles and found it ineffective and fruitless. I have not had one conversation with a prospect let alone a date. My situation has since...
· Aug 22, 2018
EliteSingles — app
I downloaded the app least then a month, I technically try to used but is always hard to used the app, the display is poor and takes a long time to download, it never had notify...
· Aug 18, 2018
EliteSingles — subscription renewal
I purchased what I thought was a 6-month subscription in January 2018. It was automatically renewed on 26th July 2018 without me being aware. I would like to request a refund -...
· Aug 01, 2018
Elite Singles South Africa — no way of submitting a refund
On the 25th July 2018 i was given a 'special offer' for a Premium Subscription for the amount of R119.00, i submitted my my card details and to the right of the screen, it clearly...
· Aug 01, 2018
Elite Singles — subscription renewal
I cancelled my subscription 2 days ago but today received an email to say you have renewedit for a further 6 months. I do not want to continue on this site and want my...
· Jul 27, 2018
EliteSingles — i'm complaining
My name is Ruth and very disappointed with this company. I signed up with elite singles when there was a promotion going for premium membership. I paid £48 but before the date...
· Jul 23, 2018
Elite Singles — I am complaining
Dear Mr/Madam My name is Esther Kim I was a member of Elite Singles for a 6months then after short period time I stopped using it. Even though I stopped it I found myself that...
· Jun 24, 2018
Elite Singles Dating Website — elite singles dating app
Elite singles dating app have stolen £155 from my bank account last week. I vaguely remember creating a elite singles account around 18 to 20 months ago to use as a 1 month free...
· Jun 11, 2018
EliteSingles — elitesingles
I signed up with this site a couple of days ago and there was a special offer for premium. For $39.95 so thought why not. I made payment via pay pal and started looking on the...
· Jun 10, 2018
Elite Singles — unapproved renewal
I was not notified of a renewal nor did I okay money taken out of my PayPal account for a renewal of this account [protected]@gmail.com. I notified PayPal and expect a full refund...
· May 24, 2018
EliteSingles — previous member
I met someone called Steve Brown on this website 3 weeks ago, we started messaging through the site but on the same day he said his contract ended that day and would I mind...
· May 18, 2018
EliteSingles — renewing my membership without my consent
my membership has been automatically renewed and I didn't receive any notification. I would Like a refund please as I should have received an email To ask if I wanted to...
1 comments
· May 09, 2018
EliteSingles — being charged for 6 month subscription.
Hi my name is Simon Martin, I live at 308 Ellerslie-Panmure Highway, Mt Wellington, Auckland 1060. My problem is I joined Elite Singles NZ on Thur 3 May 2018 around 10am and...
· May 09, 2018
Elite Singles — dating website
Dear Sir/ Madam, I wish to make a complaint about Elite Singles. Last month, March 2018 Elite Singles withdrew a membership fee from my account. They did this without my consent...
· Apr 21, 2018
Elite Singles UK — unauthorised payment from my account
As other people have experienced, Elite Singles have, without any warning, taken over £200 from my account to renew my membership for a further 6 months. This is not something I...
· Apr 16, 2018
Elite Singles — membership
This has misleading product information about profiles. They are not the elite intellectuals they suggest. They con you to buy membership then what I viewed was nothing I...
· Apr 06, 2018
EliteSingles — charges for account not used and cancelled
I have been charged for subscription that was cancelled on same day as sign up and emailed to cancellation email. I never received a refund, even though I cancelled and never used...
· Apr 02, 2018
EliteSingles — access to my subscription
I've signed up for 3 months and 3 days after my subscription is absolutely frozen there's no active whatsoever! I can't access to all or any of my settings as they are not...
· Jan 30, 2018
EliteSingles — threatening letter to renew
After paying for a year, I logged on and cancelled the subscription so that auto renewal would not happen, and then also cancelled it with Paypal. I was supposed to get a...