No response
I purchased a Electrolux Refrigerator DFF40 in year 2006. The Door bottle holder rack developed a crack and a complaint no. CHD5I [protected] was lodged at the Chandigargh service center of the company. No response has been recd after 3 weeks of complaint and on my checking with their Ludhiana office, have been told that Electrolux does not provide any parts for the imported units by them. I was not told this at the time of purchase nor written in their brochure.
Their customer service is worse than their product.
Not satisfied with the product
Not at all satisfied with the product, within a 2 years of purchase of electrolux refrigerator, the timer stopped working and contacted service centre and i was asked to pay the charges for replacement of the timer & service chgs. I paid the same and got it repaired. Then again after 5 months the same problem occured and again i was asked to pay the amount as seervice chgs & parts (Timer) replacement chgs and i was told that the guarantee of the same is just 3 months, which is not at all acceptable to me and again now on 23. 04. 08 is creating same problem (My refrigerator is not cooling) . I don't understand, how come the product of such a reputed international company's product gets defected within such a short time & and then asked to pay again & again and the lesson of guarantee is taught to the customer. It is really disgusting and not acceptable & i wish to throw it from the top floor. As on trying contacting the concern person of electrolux service centre, i was said that they are helpless and don't care if we complaint to the company.
I had purchased an Electolux AC in April 2006. That same year, the remote control of the AC stopped working. I called up the customer support number and a representative finally showed up after more than a week and repeated calls. He told us that they do not have the inventory of this remote control. Instead he replaced it with a used remote control and promised to provide us with a new remote control as soon as they have one in stock. I have kept following them on this ever since.
THIS IS AFTER TWO YEARS THAT I STILL RECEIVE THE SAME REPLY THAT THEY DO NOT HAVE A REMOTE CONTROL IN THEIR STOCK I WOULD ADVISE ALL OF YOU NOT TO BUY ANY GOODS FROM ELECTOLUX. THEY ARE THE CHEATERS OF THE WORST KIND.
I have the same problems as everybody else. Our icemaker never worked properly, it would drip drip drip, we had a repair man come out to fix it several times. It never got fixed properly. Then the icemaker quit working altogether. Recently the water has stopped working. Along time ago the display lights malfunctioned and would only show half of the number And now this morning our entire fridge is dead! We've only had it for about five years and spent about $2400 on it! It makes me sick!
My refrigerator has not been functioing. It seems that the compressor is not working
We too have problems with our 2 year old French door Electrolux refrigerator. We have had problems with the ice maker leaking, not making ice, several expensive visits from repairmen who fix problem ay hand only to have another in a month or two. Recently the whole unit shut down and we had to call an electrician to replace the circuit breaker. We paid over $3, 000 for the refrigerator and we have probably paid well over another $1, 000 in costly repairs. I hasten to add that my 23 year old refrigerator is still functioning in our garage as a back up for soft drinks etc. and has never had a repair in 23 years! Thank goodness we did not dispose of it as it now serves as our emergency refrigerator each time the Electrolux fails. We are very disappointed and will never buy Electrolux again!
purchased my Electrolux refrigerator sum 4 years ago had it repaired once under warranty the warranty ran out and again comes the problems. wont make ice called to have repaired bill was $275.00 repair guy replaced ice maker worked 3 weeks .now its not working again. for what you pay for the box.4 yrs. ago $2800.00 wouldn't you think it would last longer then 2 ys. before the problems begin and you have to start buying bags of ice.
I purchased an Electrolux Refrigerator (Serial No. 4A91615417 / French doors, ice maker in door, freezer below) which was delivered on May 24, 2010. The warranty was not purchased because I felt that the unit should work for more than 5-10 years without a problem. The ice maker never worked. It was not reported until the general warranty on the appliance was up. Electrolux provided an ice maker without cost. However, I had to pay for a motor. On June 3, puddles of water started appearing on my floor. I contacted a repair company, they ordered a sensing unit for the door. The unit was installed on June 12, 2013. On June 29, 2013, water is beginning to puddle on my floor again. The floor is beginning to show signs of wear from the water. I do not feel that I should be having all these problems. Something should be done to correct the problem. Electrolux was contacted on June 29, 2013 to report the problem. The representative said that nothing could be done for me. The refrigerator has had many problems. A new refrigerator will probably have to be purchased. I would not recommend an Electrolux Refrigerator.
I too bought an Electrolux refrigerator in 2010. It was a French door type with icemaker in the door. The icemaker has never worked correctly even after repeated visits from a repair person. The main board went out two weeks ago. The repair man fixed it, but now the ice maker does not work (yet again) and must return. I asked Electrolux to buy back my unit and they refused using the guise that because I was under extended warranty they would not do anything. Here's are my suggestions:
1. Don't buy Electrolux appliances.
2. If you ignore this warning make sure you buy the extended warranty. (turns out it is a fraction of the actual repair costs)
3. When the warranty runs out, plan to buy a new refrigerator.
electrolux refrigerator suck
Poulos LoPiccolo, in conjunction with Nagel Rice, recenlty filed in the E.D.N.Y., Docket No. 12-2397, a class action lawsuit against Electrolux for defective ice makers. Allegations include defects that causes the refrigerators to have a faulty control panel, fails to produce ice (despite advertising that one can have “ice at your fingertips”), and water leaks that damages the structures and sub...structures below the refrigerator. The complaint also contends that the ice maker requires numerous service calls, repairs, and upgrades without correcting the defect. The defect exists in the Electrolux Icon French Door and Side-by-Side refrigerators, among others. If you have experienced any of these problems, please contact us at info@pllawfirm.com.
We purchased our Electrolux fridge in March, 2011. The motherboard went out 4 month later and was replaced. The ice maker never made ice properly after that and finally stopped working altogether 4 months later. Repairmen came out adjusted a couple of things and tried to get hold of Electrolux Tech support, but after a couple hours he had to give up because no one ever picked at Electrolux. 3 months later the ice maker stopped working altogether and it sprung a leak. The repairmen came out again, got hold of Tech support and found out the original motherboard installed 7 month earlier was the wrong type for my model and apparently caused the filter to freeze and bust and that was the reason the ice maker never worked properly. The repairman said since the motherboard probably caused the filter to crack, he would try to get me another free filter. After another week the repairman repaired the Motherboard, but he said that the filter wasn’t covered. He said we should try to call Electrolux explain that the fridge malfunctioned and caused my filter to crack. After an exhausting call to Electrolux, I finally gave up getting the filter. If this is the problems of owning an Electrolux for a year with a warranty, we can hardly wait to see what is in store for us in the future.
Defective washing machine on purchase
I used to be a proud owner of a 6.5 kgs maxclean washing machine which i purchased way back in 2001.
Since it started giving me problems, i decided to go for an aqua fabriguard 6.2 kgs model in exchange of the old one.The aqua model was purchased by me on the 16 th of March from New Khosla Electronics, kolkata -47.The same was installed by your kolkata service engineer Mr.Indrajit on the 25 th.The spin tub of the new Aqua machine did not work and hence he suggested a machine replacement for which i agreed.I had to make repeated calls to your kolkata office and talked to many people whose names i have mentioned below;
Mr.P.Dey - M/S Varsha Refreigeration systems
Mr.Mukul Roy Choudhury-M/S Varsha Refreigeration systems
Mr.Vijayan -Electrolux india
IT was after a lot of heated arguments from the dealers as well as the companys side that i was offered an older model TURBO machine of the same capacity .I agreed to receive the old model in place of the new one.
A turbo 6.2.kgs was delivered to me on friday the 28th.The service engineer who came to install it today declared the machine defective.Mr.Sriram Saha declared that the machine had a broken drain channel.He suggested another replacement.
I have lost faith in the company, its employees and its products.It looks like the company is bent on cheating people of their hard earned money.My sincere request to you is to refund the money (rs.5000/-) i.e.the cost of the machine and also Rs.1000 which i have incurred due to the phone calls made to your different employees at different branches..This incident has caused severe mental stress and trauma for which i have suffered a lot.
For your info, i have registered a complaint with core centre, which is official site for complaints and grievances ofthe Ministry of Consumer Affairs .
I would expect a reply and a speedy action from you within the next 24 hours failing which i will be forced to take the matter further.
Mrs.Rekha Dhar
p-251, R.K.Pally
Sonarpur
kolkata -150
res:[protected]
mobile:[protected]
Dear Sir,
I have received one Electrolux Medical Refregirator for repairs. Model nO. of the refrigrator is MRL 150 . Complaint: Temperature is always increasing the set point 5 degree celsius and reaching 8 degree and makes alarm.
Please advise me how to repair
Thank you very much for your co-operation.
Karona
Poor quality product!
I purchased two ac's of electrolux a month back.During installation it was noticed that one of the ac had broken Swing Clip which was immediately brought to the notice of the dealer and to the engineers who came to give demo. Its been over a month even after regular complaints of same to dealer and company no follow up has been there.
There is no after sale service from the company. With this kind of Brand it is shameful that these companies cheat their customers.
Fraud and cheating!
We have purchased a fridge ER180, Sr. No.[protected] on 26-02-2006 in the name of Balwan Singh Guleria, Flat No.9, RZ-2066 Street No.26, Tugalakabad Extn., Kalkaji New Delhi-110019.
After one year of its purchase, it’s started giving problems. If we want to defrost it does not work. We have to switch it off for defrost. When we made complaint in this regard a service person visited our residence from Royal Refrigeration, 16/166 Amrit Puri-B East of Kailash N.Delhi-65, Delhi, Delhi saying that since it is already one year completed. He advised to change the thermostat on payment basis. We have agreed to his suggestion and he has replaced the part on 26-05-07 for a payment of Rs.550/-. He has made it clear that if we get the same problem in future it will be repaired free of cost for the next three month.
On the very next day we have called him because the problem is not resolved even after replacing the part. We have made several calls to Royal Refrigeration as well as to the company but nobody are caring. It is almost three months since we are facing same problem. Every time we made call it has been told that we have short of the thermostat and will replace the same shortly.
Regards,
Subhash Guleria.
I have 4 refrigerators and a range that need to be looked at
8A22803103
8A22803021
A22803192
VF24603360
I am also a sufferer of same problem and emphasize that this is the way Electrolux is cheating making fraud of genuine consumer.
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Electrolux Contacts
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Electrolux phone numbersClick up if you have successfully reached Electrolux by calling +1 (877) 435-3287 phone number 0 0 users reported that they have successfully reached Electrolux by calling +1 (877) 435-3287 phone number Click down if you have unsuccessfully reached Electrolux by calling +1 (877) 435-3287 phone number 0 0 users reported that they have UNsuccessfully reached Electrolux by calling +1 (877) 435-3287 phone numberClick up if you have successfully reached Electrolux by calling +1 (980) 236-2000 phone number 0 0 users reported that they have successfully reached Electrolux by calling +1 (980) 236-2000 phone number Click down if you have unsuccessfully reached Electrolux by calling +1 (980) 236-2000 phone number 0 0 users reported that they have UNsuccessfully reached Electrolux by calling +1 (980) 236-2000 phone number
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Electrolux emailscustomerservice@electrolux.com100%Confidence score: 100%Support
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Electrolux address10200 David Taylor Dr, Charlotte, North Carolina, 28262, United States
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJan 29, 2026