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eHarmony Complaints 284

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A
12:00 am EDT

eHarmony fraudulent practices

I was encouraged to join eHarmony by a friend who met her husband on eharmony (this was the only person who responded to her many inquiries) and to be honest, I met someone within the first month. He turned out to be a jerk, so I continued to be a member. I responded to at least 100 "matches" and never got a response back. I wasn't closed out though. Now I know that most of these are probably expired members - what a sham! I ended my membership and kept getting matches. I was suspicious as to why my profile was still up but then got a message that someone had taken the first step. Although I knew in my gut something was wrong with this, I let myself get suckered into rejoining. Of course, it was no coincidence that at the same time I received a message from a match, I also received an email from eharmony asking me to join with a much more attractive subscription fee. The "mystery match" appeared to live just a few miles from me and we got to level 3 when the "match" suddenly closed me out and the reason was "I think the physical distance between us is too far." How could this be when he supposedly contacted me first and only lives a few miles away. That's when I realized it was probably a phoney match set up by eharmony to entice me to rejoin. (and of course, there was no picture of the match, confirming for me this was a phoney). I am only sorry I didn't listen to my gut and let myself get suckered in. I'm no fashion model but I am smart, funny, literate and nice looking so there is no reason in four months that I couldn't even get to another level with more than 1 person. I feel like such a fool and am telling this story so others don't fall into the scam of eharmony. I'm not saying that they never make a legitimate match (my friend is proof they do) but I think they are few and far between and they definitely use fraudulent practices to get your money. You have way more chances of meeting someone by just going out and being social. Dr. Warren should be ashamed of himself. Frankly, I have tried other sites as well and they are not much better although eharmony is definitely the worst so far.

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anomisa
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May 10, 2008 7:44 am EDT

I am not looking for some one to complete me, and I doubt that every single person on a dating online sit does. People have different reasons for using online dating. People who malinger at bars and grils in my geographic area, are not exactly brimming with money either. I work outside the home, and I do socialize in that way. Any dating site is going to be a toss up. Its a calculated game of chance. I know that chance is not possible when the matches on eHarmony are NOT even members and have not bee for years. Those idiots need to quit it. I am so thankful that I never became a paying member. To think that some one will be reading my profile and checking out my picture...without my permission.

That is a violatio!
I'ts wrong.

A FRAUD like eHarmony needs to be called on the carpet for its fraudulant practices. PERIOD!

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Michelle K.
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Oct 03, 2007 9:50 am EDT

I had the same problem/situation with eHarmony & I didn't sign up again.

They refused to refund me my money or even allow me to see this so called new person of interest & it was nothing but a waste of my precious time filling out tons of forms which under normal circumstances I would have thought made the place better, but it doesn't.

http://sensualforyou.com/company-reviews.php#eharmony

I realized about a year ago I was never going to meet anyone compatible to me on a dating site.

I've been dating online since 1998 & while I met tons of people at first, the minute I stopped casually dating, & started looking seriously for long term relationships, my choices dried up.

Over the years I've grown as a person, & I find most people on dating sites are very insecure, have little money (not that I'm rich yet, but I plan to be) &/or are desperate for someone to complete them as a human being. I don't need anyone to complete me, I'm fine just the way I am. I look for companionship.

I don't work outside my home, so I don't have any social contact with people (I work online), & I've been so busy with my businesses for so many years (since '89), time just flew & I had no real friends to speak of because I only got to Toronto in 1984.

I still belong to all of those dating sites I joined up with years ago, but I never get any positive like minded people out there & being that I'm not your average person, it makes it that much harder for me to find people, so I've just given up.

I wouldn't invest any money into any dating site if I were you, but clearly the choice is yours.

In fact I used to call myself an expert on dating sites because I knew them all, but it seems dating sites have fallen by the wayside, because I'm lucky if I get any responses to my profiles in a year's time.

Besides the fact that 95% of anyone who responds doesn't read the profile, just gawks at my pic, & is only looking for a quick fix. They don't seriously try & get to know the person via the profile prior to contact (read to see if compatible), they feel I'm a control freak if I demand my profile be read prior to contact.

I respect everyone by reading their profile (assuming I contact people first), that's how dating sites should be, but it's never been that way & the dating sites don't care.

In fact whenever I contact people, they never respond back, so I stopped doing that & just waited for people to contact me, but I want quality, not quantity.

Just thought I'd give my point of view : )

Good luck everyone!

Michelle

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Janet peterson
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Sep 22, 2007 2:35 pm EDT

I agree with all of the complaints. I think that everyone that has been suckered into this scam, should come together and demand monies back. I also think that we should come together and build our own singles web-site to help those who are really looking for something special. Nothing wrong with complaining, but lets start action such as building something that would put e harmony out of business.

ComplaintsBoard
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12:00 am EDT

eHarmony expired member matching

After a couple of weeks of matching, over 50 matches reviewed, contact with all, as eharmony recommends, only one who got to level 4, "open communication" and subsequently decided he "wasn't ready for the next step, (why was he there, then?)," it occurred to me that something was wrong. My picture showed an physically attractive, happy, 64 year old, and some of the ones I was contacting looked as if I might be their first date. Was it possible that they matched me with people whose membership had expired? Customer Service admitted that they did keep everyone in their data base whether they paid or not! I asked to be matched with only current members, actively seeking, as I explained that people of a certain age (ahem) may be dead, married, or not have enough, ahhhh, energy to pursue a relationship. And I asked, "does that mean I will be in your data bank forever?" They said yes, and I protested. I do not want to be a ploy to get people back who have cancelled. They gave me a Customer Relations address, Attn: Louise at POB 60157, Pasadena, CA 91116. I am awaiting their reply to my request to be deleted from their files. Oh, I was able to delete my picture and some of my profile, but not all.

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Unethical Eharmony
Carlsbad, US
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Feb 04, 2011 7:52 am EST

EHarmony is not an ethical company. I read a lot of bad reviews after I joined but, of course hind sight I wish I would have seen them prior. You're not able to get a live person at the Manager or Corporate level because they have so many people that are dissatisfied. Their own marketing department sends you promotional codes for you to re join at a lower rate and they don't honor them ! When you call Customer Service ...they tell you "sorry about that" but, then proceed to sell you a subscription for $59.95 and give you 1 month free ? The worst company I've ever had to deal with that is out right dishonest !

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verygoodidea
tallahassee, US
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Mar 19, 2010 8:30 pm EDT

Some one needs to go there to the company and BREAK ALL OF HIS FINGERS! I hate that kind of company! Tell everyone to break the guys fingers that runs the place!

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overeharmony
US
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Sep 06, 2009 3:06 pm EDT

Recently received an email from eharmony allowing free communication through labor day weekend...I have not been a member for at least a year now and was curious to see what the catch was. Not surprised at all that they had been using my profile the whole time as an active member and had over 100 matches with several "closed messages" because I hadn't responded...DUH! I need to apologize to all those men for not responding I'm just saying be aware that you may be trying to contact a ghost. Also with the free deal you can't see pictures which in my opinion is kind of important for me to decide if I'm initially attracted or not, but for a small fee of course you are allowed. I personally don't have the time to communicate with 45 or so men only to find out in meeting that I'm not at all attracted to them.

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overeharmoney
Athens, US
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Aug 04, 2009 9:37 am EDT

I too am upset with eharmony,

I Canceled my membership more than 7 months ago and on a consistant basis still getting John Doe "want's to communicate with you" emails, for a price of course.

The thing that really bothers me most is that these men are from my area and are not told that the person they're trying to reach is no longer an active member.

My concern is that if I happen to meet one or two of these men in the future @ another singles event or in business! that I will automatically be labeled a person that blows people off by not answering them. I am very saddened this would be a conception that is very untrue...What to do?

I feel bad every time I receive a "message" or "want's to meet you"" and can't respond one way or the other...Don't feel I should have to pay to hold a good name for myself.

Thanks,
overeharmony

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Steven
Clarks Summit, US
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May 09, 2009 12:15 am EDT

I was about to try eHarmony when their price temporarily came down to within reason, but after reviewing more of the negative comments, I decided to stay away. I know of a much better site that's getting off the ground which I heard blows eHarmony away, and it's being offered for free temporarily, so that people can "try and compare" the two... I'm eager to give it a try and see what happens...

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goldheart
Bronx, US
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Dec 20, 2008 12:56 pm EST

I agree with the complaints, as I too believe that Eharmony is a scam. Before becoming a paid member, I would receive up to 6-8 matches at least 3x per week., however, after becoming a paid member, I was lucky if I received 1 per week. Not only that, but out of the 200 or so "ideal" matches only one contacted me! and then I learned later that Eharmony terminated his membership because he violated their terms and conditions!

I contacted Eharmony because I suspect that they entice you to join by having you believe that you have all these ideal mates you are being matched with then once you join...nothing! I also beleive that they match members with non paying members in order to entice them to join! I mentioned to Eharmony that I would be very upset to learn that I am an unpaid promoter of their site! They responded with the ususal be patient jorgan...but they are a hoax and the word should be spread!

I requested that my membership be cancelled and a refund for the balance remaining...I am waiting to read their response!

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Norah Denman
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Jun 23, 2008 9:21 am EDT

e-harmony is a total scam. They keep on and on until they get your money and you are never able to connect with anyone of your (so called) matches.
I cancelled my VISA so they cannot automatically renew. They prey on older or very lonely people.
I am going to report them to AARP so it can be put in their mail outs.

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Sarah Lewis
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Oct 17, 2007 1:26 am EDT

I called the eHarmony customer service (which I got, not from their website, but from a complaint board such as this one. If it's on their site, it's very carefully hidden) to complain that I was not receiving many matches, and the ones I was receiving were not interested in communicating with me. I wanted to get my money back for the next two months of service, and just pay for the month I had received. I was told that I had signed a contract, and that they cannot refund my money because of that contract. She suggested that I re take the profile test. They widened my search radius and age limit and started sending me matches out of state and way too old for me. They are not remotely worth the amount of money they charge and the service is just plain worthless. I would not recommend them to anyone, unless you like wasting money. The free sites are a much better value (Plenty of Fish and Just Say Hi ).

ComplaintsBoard
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12:00 am EST

eHarmony overpriced rip-offs!

Don't waste your time with eHarmony. I only signed up for a trial subscription (thank goodness) and soon found out that the service is over-rated. The service charges over a few hundred bucks for a year's subscription--it's a rip-off. Five to ten dollars a month is all they should be charging. Neil Clark Warren is pocketing a ton of money. Neil claims to be a Christian... I don't think it's godly to be charging such an unfair rate.

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emtrusty
US
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Mar 25, 2016 1:24 pm EDT

It is refusing to upload photos because it says they have to be .jpg. THEY ARE .JPG. Have spent 30 minutes and can't find a way in this MAZE to get help. Am I really spending $300 for a service that doesn't make help readily available?

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janet53
US
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Mar 15, 2016 2:54 pm EDT

BEWARE! eHarmony doesn't not operate using an iPad. But they don't tell you that in the agreement when you sign up. I received error messages to try again later until the 3 day cancellation had past, had difficulty finding email or phone number for customer services. On the 4th day I finally got any address they told me my 3 days had past and would not refund my money. They have violated the agreement by not making the service available, so I've filed a complaint with the Texas Attorney General.

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janet53
US
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Mar 15, 2016 2:55 pm EDT

I'll never do business with them again!

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Rachal Joshua Lee
US
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Jan 04, 2016 12:17 am EST

E harmony is an economical rapist! It says 3 month trial but comes every month after to eat the funds, makes it impossible to return to account to re_unsubcribe for what was a time agreed TRIAL in the first place! I don't care if it's .99 cents; when the service is unwanted stop grabbing money that isn't yours. Online dating is pathetic. Every site is the same, free or paid, but, free is always better, at least the free ones don't economically rape consumers. And the expectations of being billionaires is slightly less on free sites.

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Reviewer52634
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Dec 17, 2015 5:42 am EST

I cannot find an option for stopping eHarmony from bombarding me with emails. I want to stop any contact with them. I tried their service for two years without result--the site did nothing to meet my expectations. Big disappointment.

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Deb Wolf
Send a message
Oct 28, 2007 12:00 am EDT

Okay, I have had enough of this eHarmony crap! They just tried to match me with my ex-husband!

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SAA83053
Boca Raton, US
Send a message
Dec 10, 2009 6:45 pm EST

HERE IS THE CORPORATE PHONE NUMBER FOR E-HARMONY TO GET YOUR MONEY BACK
[protected] the number on the site, that 800 number, they will NEVER call you back. This takes you directly to their corporate offices at 800 E Walnut in Pasadena, California

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Loraine Fields
Gulfport, US
Send a message
Mar 03, 2009 6:02 am EST

I signed up with eHarmony because my family and friends wanted me to meet someone that I could go to dinner with, go fishing with, even go to the movie with. However, when they profile you fill out is complete they must discard it as you tell them what age bracket you are interested in and the height of the person, the nationality of the person, etc., and all you get is short, little fat, bald headed people that are rarely out of their 40s. Either that or they are in their 80s. I am sorry. I nursed my husband for many years and I DO NOT WANT A MAN THAT I HAVE TO NURSE. not to say that I would not take care of a person should the need arise but I am definitely not looking for one in the onset. If you do not do as they say and communicate with the people they send they will send you no more matchs and tell you there are none avaiable. Well I am not available. Hear me now and hear me well. I want my money back and I want it back now. If I want to find someone, I will do it on my own. I have never yet had trouble finding a man if and when I wanted one and I do not foresee any trouble now. I feel like eHarmony is a false advertisement. I think maybe we should all get together and do a class action or something to stop them. I have a terrific attorney.

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diana
Burbank, US
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Feb 13, 2009 6:07 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Well, I can take it one step further. Those "couples" that ar so lovingly portrayed on E-harmony's television ads: THEY'RE ALL PAID ACTORS!

I am in the tv and film business in Los Angeles, and when I read this on a casting notice, my teeth about fell out (or would have if they'd been loose enough).

You meet someone when you meet someone - whether online or in person. I'd rather wait, thank you. I have had absolutely awful experiences with online dating, and for now, will just be content with a good book and my wonderful cats.

And you CAN get back your mooney - just threaten them with your state's attorney general's office, and you'll see E-harmony do a real backstep on the no refund statements.

Take care everyone!

Diana

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pti_eharmony
Send a message
May 07, 2008 9:49 am EDT

Any ideas what's the best dating Web site to use?

ComplaintsBoard
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12:00 am EDT

eHarmony customer service is horrible!

First of all their customer service is horrible. You get no good contacts and if you are unhappy with their service there is no customer service to remedy the problem. If you have paid, their answer is to close your account and they get $160.00 of free money without providing the service they guarantee.

I have made better contacts with the free services of Yahoo in less time then I ever have at E harmony. Forget about calling customer service if you have a problem, they just hang up on you and leave you forced to wait another 10minutes for someone else to answer.

E harmony is a scam and has bad business practices. Save your money and stay away from E-harmony.

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AndyLei
US
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Apr 12, 2025 12:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have followed the steps to delete my account, however within the profile status, visibility section, there is no option to enable the deletion. How do I delete my account? For weeks I have attempted this and there has been no change. I am very disgruntled

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Wayne Damcevski
US
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Nov 04, 2023 7:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

How can the charge outrages amount to rejoin without even been asked to rejoin. They were clearly told when I 1st joined that they can delete the account after one year. They said yes. But would confirmation the bill the credit card almost twice as 1st joined up.

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stephen morris
US
Send a message
Nov 04, 2023 8:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

hi I cant use the service on my smart phone i have the app and can log in but it says i have to pay! I already paid for 6months and I can log on with my dell laptop and it works fine say i payed i need to upload pics from my phone so i can get a date please help!

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Jan Passmore
US
Send a message
Nov 04, 2023 8:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Jan Passmore [protected]

my email is hoosierhotshot44@aol.com

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Complainant91923
US
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Oct 22, 2023 9:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

the company is a scam stealing money when I have no record of being charged by them the company has fake matches robotic replys to u the company has been reported to the FTC and ic3.gov please do same

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Bob Again
Maine, NY, US
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Oct 23, 2023 12:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ridiculously bad service

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Bob Again
Maine, NY, US
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Oct 16, 2023 3:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Very bad

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B. Tolley
cottondale, US
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Aug 12, 2023 10:34 pm EDT

My name is Reuban Hill. DOB 02/05/1974. My Ex Girlfriend made a fake profile of me on your site. I would like to have this removed please. You may contact me at [protected].

Her name is Marisely Adan. She is 42 years old.

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Sgayle
Richmond, US
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Aug 10, 2023 2:34 am EDT

EHARMONY does not provide enough quality matching men in the local area. Complete rip off. So very diss appointed after all the good things that I heard about this site and they billed me 2 in 1 month which the 2nd payment should have been in 3 months! I will never recommend this site to anyone!

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Manuel Pazos
US
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Jul 26, 2023 4:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hello, my name is Manuel Pazos. My account was canceled in May this year so, a refund is due me for June and July 2023. I am not satisfied with the service Eharmony provides. Thanks

Overview of eHarmony complaint handling

eHarmony reviews first appeared on Complaints Board on Sep 18, 2006. The latest review Dating service was posted on Jun 17, 2024. The latest complaint eHarmony auto renewed my account and billed me without notification in violation of their own terms and conditions and was resolved on Mar 04, 2024. eHarmony has an average consumer rating of 2 stars from 298 reviews. eHarmony has resolved 40 complaints.
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  2. eHarmony phone numbers
    +1 (424) 258-1199
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  4. eHarmony address
    10900 Wilshire Blvd, Fl. 17, Los Angeles, California, 90024-6522, United States
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    Jun 30, 2025
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eHarmony is ranked 13 among 148 companies in the Dating Services category

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