eFax review: Fax service

In July of 2022 I signed up for this service and then I cancelled the service within a few days. Today - 14 months later, I realized that they have been charging me $18.99 a month despite the fact that I cancelled. I logged into the account which I had not logged into or used since July 2022 and saw that indeed the account was active and being billed. I tried to cancel but the page just went blank. A moment later I got an email that read:

Subject: In Order to Cancel Your eFax Account

We value your business and are sorry you wish to cancel your eFax account. If there is anything we can do to retain your service, like a lower plan or troubleshooting if the service did not work to your expectations, please contact us using the information below.

You are able to Cancel your service conveniently online inside your "Online Account" at https://www.efax.com/myaccount/login

Once logged in, on the "Account Details" go to the "Billing" tab, to "Next Payment" and click "Cancel My Account", and follow the instructions. You will "NOT" be able to use this feature if you are on an annual plan, owe a current balance, or have multiple fax numbers.

Instead of cancelling my account - I got this email and I had to go back and follow the SAME steps I just had followed to cancel. This is such a scam. This must have happened the first time that i tried to cancel back in July of 2022 and I didn't notice that I actually had to cancel TWICE to make it stick.

I called customer service and the woman told me the systems were down and she couldn't see my account. But then she claimed that she sees my cancellation request and the email I got (above). She also agreed that it can appear "shady" that you can only cancel after getting the email and cancelling AGAIN a second time. Then she stated she did not see any evidence of that email or my attempt to cancel in 2022. Which is it - systems are down and you can't see my account or clearly you can if you can see my cancellation attempt. She told me the best she could do is MAYBE refund me the last charge and that is it. This is such fraud.