eDreams — flight booking scam. edreams booking reference number: [protected]
EDreams booking reference number: [protected]
I made a booking through edreams on Monday 28th November 2016 to travel from Windhoek to Miami (return ticket with KLM). The price offered was 2 104.69 GBP
I made the bank transfer on next day, Tuesday 29th November 2016, in the above amount and at that day exchange rate.
I was informed after one week, that my booking reservation is still pending and that it will take from 7 to 10 more working days (1 to 2 more weeks) to get the reservation with the airline confirmed. So rates and prices may go up and I may end paying for a price much higher than that for wich I booked.
Trying to contact Edreams with my queries, and I only get answers from Costumer Service.
Through International calls the automatic replier puts me on hold and don't get attended...and still is costing me more money.
The email to [protected]@edreams.com
is not going through. (unknown in the virtual network). Thinking, May be Edreams is a fake agency? Or Am I victim of a scam?
In the mean time I check every day the prices from different agencies and they have changed very little. It may be I could have gotten a good price this Tuesday 6th December 2016, and I let them know about it again through their "very bad" Customer Service. No response.
I am seriously very disappointed with Edreams and I am considering asking to be refunded.
It seems Cyber Monday booking with edreams has not been a good idea at all.
Herewith the latest answer I got from edreams Costumer Service:
Thank you for contacting eDreams.
Your eDreams booking reference : [protected]
We can advise that we have received payment of 2089.69 GBP via bank transfer and your booking is pending. It will take 7-10 working days to confirm your booking. Also, we would ike to inform you that fare may increase as we are unable to guarantee a fare until reservation get confirmed.
Should you require any further information please contact our Service centre on :
- United Kingdom: [protected] If you are abroad please call +34 [protected]. - United States: +[protected] (available 24/7 customer service) - Canada (English): [protected] - Australia: [protected] - New Zealand: [protected] - United Arabian Emirates: [protected] - Rest of the world: [protected] 00
Once again, thank you for contacting eDream
Very kind, but the money is still on their side.
No further comunication.