The complaint has been investigated and
resolved to the customer's satisfactionResolved eDreams — absolute worst
resolved to the customer's satisfaction
eDream sell a zero (0) stopover flight from London to Denver on their website www.edreams.com. In fact this flight stops in Houston en route to Denver. eDreams argue that this is not shown as a stopover because the inbound carrier (Continental) is the same as the outbound carrier (Continental). This is misrepresentation in the guise of a technicality!
Immediately after booking a ticket online, receiving their itinerary and identifying the problem, I asked them to cancel the booking. They have refused to do this saying the ticket is non refundable. Their best offer is to repay the airport taxes.
The complaint has been investigated and resolved to the customer's satisfaction.
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