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Edgars Fashion / Edcon
Edgars Fashion / Edcon Customer Service Phone, Email, Contacts

Edgars Fashion / Edcon
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www.edgars.co.za
www.edgars.co.za

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1.1 646 Reviews

Edgars Fashion / Edcon Complaints Summary

19 Resolved
627 Unresolved
Our verdict: If considering services from Edgars Fashion / Edcon with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Edgars Fashion / Edcon reviews & complaints 646

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7:06 am EDT

Edgars Fashion / Edcon customer service

Disgusting customer service, why the double standards?
I applied for an account with Edgars and was told to bring in my contact because I said i was a tutor. I don't have a contract but explained that i get a specific amount monthly and even showed them bank statements. They said i needed a contract because i said i was a part time worker. So i explained that i am self employed and they said that i said i was a tutor and couldn't change it to self employed (which is complete nonsense because well... A tutot can very well be self employed i mean thats just common sense) so i went on to ask if a domestic worker applies they don't have contracts and was told they don't need contracts (and again i asked a domestic who earns much less than me doesn't need a contract however I with proper monthly pay slips, no extra expenses etc. Needs one and cannot open an account otherwise) and she was like you need a contract. First she refused to speak to me and when i asked to speak to her this is what she said. Edgars this clearly doesn't make sense at all, I mean i clearly have the income and you guys have seen it, but because of a change in job (technically not a change just wasn't understood by the incompetent staff working with you guys). Honestly Edcon is already threading on thin ice, with staff like this (who don't have common sense and don't know that two things can actually mean the same thing in the English language (synonyms), ) then you guys will go down pretty fast. I'm really disappointed at the terrible customer service.

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1:26 am EDT

Edgars Fashion / Edcon customer care

I have made arrangements regarding my account at Edgars, as my son was very sick for the past two months. I have e-mails confirming on a specific amount that Edgars agreed on, that I can pay until my account is paid up. I am aware of extra charges the will be, as I am behind on my account. After a few e-mails that was sent, with no reply, I eventually got a reply yesterday. After I have cancelled all my policies on the 29th of March 2018 on my account, it was still charged on my account when my statement was sent to me this month. And then this morning again, a very arrogant lady by the name of Sillo (011 491 1210 - 07:34 am - 23/05/2018) calls advising that I should pay my account and I said that I have made arrangements and I will do it accordingly. Then she advises that the amount of R 400.00 cannot be an arrangement, as that is too little I have to pay more. So I said I cannot at the moment, that is why I have made arrangements. She has a huge attitude problem, and does not give a person time to speak! I am not happy with the service at all! Why did I make arrangements with Edgars, if she is going to tell me well I should pay more? And threatening me with lawyers..if so, please go ahead then! Edgars can be sure that I will close my account once it is paid up. Please go and listen to the recording, as she said the conversation will be recorded.
Natalie van Heerden
[protected]
[protected]@gmail.com

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4:05 am EDT

Edgars Fashion / Edcon opening of an account

Good day, My wife (Previous account holder at Edgars) applied for an Edgars Account at your Somerset Mall Branch, Her Id. [protected], Candice Smith, after so many time wasting experiences at the shop, she eventually got a declined answer and in the mean time your systems picked her up that she had an account and with all her Deductions even her debt paid monthly, her take home is R5000 that she can spent herself and that is without my Salary even. She was declined Affordability according to your Consultants on the phone at your Customer care. I found it really strange as she just recently bought a car (R120000.00) and was find fit for business. Firstly your service at that specific shop was shocking and the delays as well as the incompetency level is really not of our standard of what we offer when helping future or even existing or previous clients. For this is very disappointing and I want your team to do proper investigation in to this and we want to have an account by you because of your quality products your offer. Thank you

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Nikki G Denise
, US
Jul 06, 2018 3:24 pm EDT

Unfortunately the same happened to me. Jet keeps sending me messages to take out a loan to the value of R120 000 of which I do not need. However, upon waiting 2 hours at their Carlton Centre store on Sunday 02 July 2018 I was only told today when I went back to the store to enquire about the application that it has been declined due to affordability. I cannot understand this as after my expenses I am still able to afford to make payments by quite a bit. I did have an account previously for years but closed it because they wanted to charge approximately R23 for just keeping the card. However, upon enquiry recently I found out that they apparently do not now charge for the card herein. Hence my new application. Just a dissapointing experience.

Denise Govender

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1:22 am EDT

Edgars Fashion / Edcon legal plan on edgars club

I've requested my Legal plan policy on 9 April 2018, was told it takes 48 hours, when I phone again I was told it takes 21 days, I also received confirmation of this via email. After 21 days I phoned again and was told it takes 31 days. It has now been 42 days. (nowhere was it specified as working days - already on 28 working days)
Every time I complain online or via email, I just get told the query has been escalated. But still no further information.
Acc no: [protected]
Ref no: [protected]/GO

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Celeste Pienaar
, US
Jul 27, 2018 3:05 am EDT
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Good day, I really don't understand the customer service, if been trying now for 2 years to get my documents of my funeral plan, I phoned again last month one guy said 25 working days and when I phoned again the next day, I wasphoned told they will email it to me with in 48 hours, well geuss what im still waiting.
Thy got no problem to take my money, but to get the proper help is a nightmare

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1:53 pm EDT
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Edgars Fashion / Edcon maxwell williams dinner service

I purchased a 20 piece Maxwell Williams dinner service as a wedding gift for R1090.95.

2 Days later I walk past HOME ETC and see the same dinner service for R750! This is the normal price, not even a sale price.

This is totally unacceptable, to be ripped off like that. I have been a customer for 25 years.

I am not Happy about this and I think it would only be fair to give me a credit.

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8:47 am EDT
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Edgars Fashion / Edcon online order

I ordered 2 jerseys on 21 April. Still not received it,
If you order from Foschini or Mr Price you receive your order within a week.
Order nr [protected]
Filled out the questionnaire on the online site to enquire about it,
Nobody came back to me, I dont see any email addresses so I can e-mail anyone to follow up either.
Cell [protected]
[protected] during working hours
Sonja Niemand

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4:57 am EDT
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Edgars Fashion / Edcon unfair treatment

I had an account with Jet store in 2007, then my contract got ended in 2009 reported at their Jetmart elloff stree Johannesburg that I am no longer employed I was a studentg back then. The lady assisted said she will put a block and indicating that I am no longer emplyed I am a student, to my suprise a few months later same year got a letter from the attorneys. I did settle the attorny's fees in 2011 and submitted the settlement letter instore. I have been sending requests to activate my accounts been told my account is blocked. I believe this unfair treatment as a client becuase was honest throughtout the process.

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12:43 am EDT

Edgars Fashion / Edcon poor service

On February 2018 I received account statement, and only to find that I have been charged Vodacom airtime and sms air subscription, which I never asked for and never agreed to, I went to jet mart store near they called the call centre, I spoke to them, and said they will call me back but never did, I went to jet mart again at CBD same procedure, but this time they gave me a reference number [protected] and said they will call but they never did, I call again this time with my own airtime and they said they are offline the lady took my cell phone number andsaid they will send me a reference number as they were offline, but never did. and I have not received any statement sense February, I would like to know because I'm not working anymore who's going to pay for all debt that is going up. My account number is [protected].

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Cavon
, US
May 16, 2018 8:05 am EDT

I am also having a similar incident whereby i was charged for airtime...i wasn't aware and this has been going on since 2004 till i discover on may 2018. I took the matter to the store, they phoned wherever they have to phone, gave me ref number and promise to revert back to me DOLOLO till this day and they still billing me for that

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3:53 am EDT

Edgars Fashion / Edcon customer service for increasing my account limit

Worst worst worst customer service in the world! 1st day went to Edgars Menyln and tried to increase my account limit i was put on hold on the phone for almost an hour. My limit was not increased. I had to come back the next day. Same thing happened. Very very disappointed with the customer services. Its not the first time i was treated poorly by edgars.

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1:37 am EDT

Edgars Fashion / Edcon account handed over

In 2015 i applied for an account at Jet stores in King Williams town. It was during the week afternoon when i went Jet stores in King Williams town after receiving an sms notifying me that i qualify for credit at jet.

When i got there one of their staff member assisted me to open an account, i was still an intern back then. After opening this account he then told me that i was given R5000 credit and that i need to spend R1000 right there and then to activate my account. I had to shop there that evening, shop things i dont need just for me activate this account for R1000.

After a month i then went to the store to make my first payment, to my surprise i no longer owe R1000 it was more when i inquired i was told that there were things added, i cancelled some of those things and some they said i cannot cancel some of these things another big blow for me was when i was told that i have opted to pay over 12 months when i made it clear to the gentleman that was assisting me that i want 6 months payment period. I then went to jet stores to change this payment period spent hours on the phone there calling head office that told me that this cannot be changed.

This was the beginning of my death toll. I continued to pay my account the required installment each month aroung R500 or more but i then noticed that this balance is not going down. When i did follow up on this i was told about interest charged on current balance. i did not understand because i pay every month and i pay the required amount. After a year my internship contract was terminated i was then unemployed. I made arrangements of paying atleast R150 a month, the balance got worse it went up every month the difference would be R20 after paying that R150.

Later i was told that my account has been handed over and the balance again when up i ask the lady that i was speaking with why has the balance gone up drastically she told me that legal charges were added, she further explained that no other costs will be added now. We made an arrangement of paying R100 a month i think this was in November last year. I paid November, December and January and i saw the difference i saw my balance going down by that R100 each month and i was happy and satisfied. They sent me a statement end January reflecting my balance as R3900 and i was happy.

February i did not pay because i did not have money i told the lady that phoned me that i was low on funds and that i will pay in March. I kept receiving calls and i kept explaining the same thing over and over. Beginning March i received a phone call from another legal firm not the same one saying that my account has been handed over to them and that my balance was R4500+ i was shocked firstly because this was not same legal firm that called me before and i even shocked by the balance From R3900 to R4500 i told them i was not making any arrangements until my balance is the same balance as the one reflecting on my statement. This was not resolved until this April when they called me saying that the balance is now R4900+ i am very angry i told the lady that i am not making any payment arrangements because i do not agree with the balance. This was last week April 2018

Today 26/04/2018 went to my capitec app to check my credit status i was so shocked and angry at the same time to find out that i am not credit bureau because of this account. I have been paying all my accounts very well this is the only account i had a problem with. I am very mad!

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6:00 am EDT

Edgars Fashion / Edcon its been 8 months still no funds being paid out. I phoned old mutual earlier they said they never received my documents.

Ive worked for edcon from 2014 untill 2017. Ive never received any of my funfs being paid out. I did a follow up and i just spoke to old mutual according to them theyve never received any documents of me there is no record what so ever. Its been 8 months now and still no pay out? If you not gonna do something about it im taking this to the next step and trust me you dont want that or your bad companies name dragged through the mutt

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4:40 am EDT
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Edgars Fashion / Edcon refund complaints from edgars

Good Morning Sir/Madam
Re: account:[protected] for Mr NZ Rossouw
My husband and I have been struggling for almost 3 years now to get a refund back from Edgars to the amount of R367.12. this amount has been going up since we finished paid the account whilst under debt review. We have been to several stores in Cape Town as well and sent e-mails and made several phone calls and still get no joy from Edgars. We have sent them all the required documents which they have requested, both hand delivered and via e-mails. Each time we call the customer services department we speak to a different person who tells us a different story and each time we are informed that the refund will be processed within 21 days! How many 21 days have to pass before they send us the refund? We are tired of being given the run-around. I am so angry right now because I spoken to Ntombenhle, Linda, Thepo and Eleanor in the last 2 weeks only to hear that it will take another 21 days to process and when I asked to speak to the manager; he was conveniently in a meeting. What do I have to do to get this money back. I have sent bank statement, clearance certificate, certified I. D.'s and a request and this was done again on the 11 & 12 April and today is 23 April with still no feedback!
You can contact Rushieda Rossouw on [protected] when you sort this matter out. I am going to take further steps against Edgars now

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2:28 am EDT
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Edgars Fashion / Edcon customer service

23/04/2018 - I was contacted this morning Via the customer care department with regards to my overdue Edgars account!She was absolutely rude and condesending as I was trying to make sense of the information and had to say to her multiple times that "you are not listening to me" till I eventually put down the phone as I will not be spoken to like that for and outstanding amount of R650, 00 not even thousands of rand? I started a salary based job where I was earning commission before and that is how I missed 2 months payments. In previous years whenever I missed a payment my installment amount would go up and once I paid the higher amount I was then up to date again! I have been harassed by the customer care department for an amount of R750! I then made a payment in January of R400 and my next payment was of R300... that satisfies the outstanding debt! But somehow I am still in arrears to the value of R650?
It does not show on my statement that I am in arrears at all much to what the girl on the phone kept saying! I want proof that I am even in arrears! My mobi account keeps saying that my ID number and birth date are incorrect yet I have had the same details my whole life? so I called in last month and it saying my total amount payable was R212, 00 that is why last month I only paid R200. Edgars need to organise their statements etc so that the amount needed indeed reflects the amount due!

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8:42 am EDT

Edgars Fashion / Edcon complaints

We paid the account in full on 03/03/2018 at the East Rand Mall Branch. Asked the cashier to close the account to which she replied was done and there will be no additional charges. My husband asked her twice and she replied there will be no charges. But then came a statement of R 85. Contacting customer care they say you need to pay before they close it? It was paid!

Then they give a email address ([protected]@edcon.co.za) absolutely no response!

We will not pay that!

Close the account like we requested please!

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9:05 pm EDT

Edgars Fashion / Edcon online order not delivered but charged for

Hello,
My order [protected]: worth over R2200.00 is missing and no one will help me!
I ordered my 3 face creams and a sportsbra on the 9th of March and it has still not been delivered. Edgars told me to deal with the couriers directly as they have sent it off. I have phoned the courier company Fast and Furious and they say they'll phone me back which they never do. I just don't know what to do anymore as Edgars tells me it's with the couriers but the couriers don't get back to me. How am I supposed to get my parcel out of them? Surely Edgars can demand something from their side?
I wish I had rather just bought instore. The face creams were especially urgent but its been 21 days now and I cannot track down where my parcel is and why it's not being delivered and no one answers my emails or calls me back.

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2:50 am EDT

Edgars Fashion / Edcon stone harbour shoe

I've purchased a stone harbour shoe about a month ago for my dad and it already started to open...
The quality of the stone harbour range has dropped drastically and it's totally disappointing to know how the price has shot up and the quality has dropped...
My dad has been using stone harbour for year and over the years the quality has become disgusting..
I would like for the company to do something asap about it and please do get back to me thanx.
Navika Singh
[protected]
[protected]@gmail.com

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11:08 am EDT
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Edgars Fashion / Edcon claim

Good day

I have been retrenched last year October.
I have paid my account monthly untill desember where i found out i have been paying for the claim incase of retrenchment.
In January i sent in Papers they have listed for me to send in stating the claim will take 3 months. February i went back to follow up and they havent sent the papers at all which they have clearly stated they sent it in then. After the 3 months i went back to follow up if it has been sorted as i get phone calls for account in arrears which i will not pay because i paid for cover. After the 3 months i had to find out now i need more papers that suddenly no one was aware about and i had to smell this because no one informed me! it took me two weeks to get those extra papers. After sending that in i got an sms from hollard stating that a consultant will contact me and after this whole 4month procedure i am still waiting for a consultant to phone me and I am still receiving calls for an arreared account which tells me they have not yet sorted my account i am higly UPSET and want this matter solves ASAP so i can close my account as i have had enough of people in this whole process not doing their work but they are very quick to take your money!

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6:24 am EDT

Edgars Fashion / Edcon not receiving refund from edgars

• Edgars [protected]

I am under debt review and since January my debt review company has been trying to get the overpaid money refunded back to me.

On the 9th of February they told us that the refund will be done on the 9th of March. It is the 26th of March and no one is even responding to emails. I have personally sent an email to [protected]@edcon.co.za with not so much as a confirmation of receiving the email. To phone doesn't help because the phone just rings and if someone does answer the usual answer is they don't know when payment will be made.

The credit on my account is over R2000 already and I'm really getting frustrated with the lack of feedback from Edcon as a group.

Can anyone please get back to me regarding this issue.

Thank you

Kind Regards
Amanda
[protected]@agentdirect.co.za

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3:01 am EDT
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Edgars Fashion / Edcon jet bloemhof

Insake: teruggee van item by bloemhof jet.

Ek het op vrydag 23 maart ‘n bloes by jet bloemhof teruggee wat nie reg was nie.

Die persoon wat my gehelp het, jauta john dithebe, het op die strokie wat ek saam met die item gegee het wat moet teruggaan (strokie aangeheg) twee items gemerk wat moet teruggeskryf word, ek het dit gesien maar gedink dat dit net per ongeluk was en dit geignoreer. Hy het die transaksie voltooi. Ek moes teken dat die transaksie afgehandel is. Ek het die kontantbedrag van die pienk bloes teruggekry.
Hy het hierna gesê dis reg ek kan gaan. Ek het gevra waar is my kredietnota waarna hy gesê het ek kry nie een nie maar ek kan wag dat hy ‘n afskrif maak van die aankoopstrokie. Hy het die afskrif gaan maak en toe teruggekom en op die rekenaar begin werk. Ek het vir hom gesê waar is my strokie ek is haastig. Daarna het hy vir my gesê hy stel net iets reg op die rekenaar want hy het ‘n fout gemaak. Ek het vir hom gesê ja jy het twee items gemerk vir teruggegee maar ek het net een item se geld ontvang. Ek het daarop aangedring om die winkelbestuurder te sien. Hy het gesê dat die winkelbestuurder met verlof is. Ek het gevra vir die assistant of waarnemende bestuurder. Hy het die persoon voor by die deur gaan roep maar ek het omtrent 5 minute gewag (seker om sy storie te vertel). Ek het toe vorentoe geloop en vir die persoon by die deur gevra wat is hoofkantoor se kontak nommer en die persoon wat my gehelp het se naam.

Toe wil hul skielik weet wat die probleem is en ek het gesê toemaar ek sal dit sommer self met jul hoofkantoor uitklaar.

Ek dink u moet maar ondersoek instel na die saak want indien daar op elke kredietnota 2 items vir teruggee gemerk word maar net een item se geld word teruggegee… waar is die ander item se geld? Dalk vandaar al die verliese in u winkel.

Ek het steeds nie my bewys van teruggee strokie (kredietnota) gekry nie. Ek het wel self op die toonbank die strokie wat ek hierby aangeheg gevat aangesien dit my enigste bewys is.

Ek verneem spoedig van u.

Mariëtte van deventer
[protected]

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8:19 am EDT
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Edgars Fashion / Edcon russell hobbs kettle/ did not get a replacement

Good day. I went to Boardmans at Greenstone to return the Russell Hobbs illuminating kettle because the lid was not closing properly. The kettle was still under a 1 year warranty and was told that they are going to repair it and cannot replace it as I bought it more than 6 months ago. I was supposed to be given an option for either a refund, repair or replacement but instead the repair was imposed on me. I had to buy another kettle whilst still waiting for it to be repaired. I went to fetch the kettle today and the lid closes but it's not like it was before. Tinyiko( the teller) told me that it looks fine to her, to which I commented that it's not her who is supposed to be satisfied with the repair but me as a consumer. The staff at Boardmans Greenstone do not care about the consumer act or just courteous customer service.

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