Economy Car Rentals — missing deposit / overcharge
I booked a car from Economy Car Rentals (ECR) Voucher ECB6B32C for my wife to pick up her carth on 7th December 2019 from supplier SIXT. The price quoted was GBP 216 - ECR requested I pay them on credit card GBP 120.52 deposit which should of left a balance of GBP95.48. Voucher stated had to pay GBP 195.79. ECR did not pass on the deposit and SIXT have no record of it on their Contract [protected] or on their Final Invoice - Where is my GBP 120.52 deposit. I can not contact ECR in the UK as they seem not to have any telephone Contact number on their web site and they don't reply to my 2 emails.
Updated by Roger McMorris · Jan 17, 2020
I have my own annual Insurance specifically to cover all aspects of Insurance by Car Rental companies. Therefor I did not select or even elect to have Theft Damage Excess - it must be Selected/Ticked automatically /permanently on your WEB site. If this is the case it is clearly unacceptable that this daily fee of GBP 9 odds is included automatically and is ONLY de-selectable and NOT a selectable item - Surely this is completely unacceptable to the Consumer protection Act - that you must have the the right to select and choose,
and not that you automatically insert it and I have to deselect it! if you don't want it - which I DID NOT WANT IT!
Economy Car Rentals Customer Care's Response · Jan 23, 2020
Dear Mr and Mrs Mcmorris,
Thank you for your quick reaction to the email we sent you.
We have removed the protection of the excess as you have already coverage for the excess by your own annual insurance.
An automatic email will be sent to you as well for your reference to the refund made.
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