eBay
reviews and complaints

I am a new seller (nov 2020)
My account was put on HOLD and Suspension twice for no real reason
Ebay put a sale of funds on hold, while they put my account in suspension and to clear it up
I did as they requested all my id, scanned in proof of license and utility bills. Ebay then reinstated my account within 5 days. However the buyer during that period didn't receive his item and he paid paypal. but during this period ebay put my funds on hold during the process of suspension
The buyer requested a refund and I told him I didn't receive the money and to contact ebay.
Ebay customer service told me to go to the account and refund the buyer and said ebay will correct it.
Instead of correcting the hold of funds, they took the 81.94 directly out of my bank account. I was never paid for the sale and ebay took the money out of my bank account anyway. I have been on many long calls with chat and customer service and emails from [protected]@ebay.com claiming they will correct the matter. Not only did I never receive the money for the sale, ebay has also charged my bank account another 17.85 for fees for the sale! The account is still on suspension and I have not heard back from ebay for 3 weeks, they requested detailed info on the buyer and item #, date of sale etc and I also scanned copies of paypal and my bank account proving I never received the money from the buyer and proved ebay had the funds on HOLD, all the time.
I have yet to hear from ebay to return the money they have taken out of my bank account. Not only is this frustrating, ebay sent me an email today that they are invoicing me for fees for the sale!
Ebay is majorly frustrating for sellers with all their holds on the funds from sales, and now they directly take moneys out of my bank account

I will never buy anything again from your company due to the fact that you are banning Dr. Seuss books. It is an utter disgrace that you are doing this, when you can purchase clear items of hate through your company. Shame on you. For you to bend to the will of a few idiots shows your contempt for the average American citizen. It is also absurd that you have to satisfy a number of characters for a complaint to garner attention. Why have you decided to get involved in social issues? I could see if it were something atrocious, but Dr. Seuss? Dr. Seuss books have taught love, kindness and inclusivity to children for generations. In world with so much hate, why would you attack these beautiful books as if they were something to be feared and hated? What you have chosen to do shows what a hypocritical organization you truly are. I pray you see the error of what you have done and reverse your stance on the removal of these wonderful books. If not, I am sure you will lose huge amounts of patronage.

EBAY Seller trngu7032
I bought a jacket on eBay months ago it took me forever to get it once I got it it was too small they said this is my fault because they had a size chart well their size chart run small apparently because I ordered a size up and it still did not fit the seller will not take any returns or give any refunds so I am out $80 and eBay will not help so they are not honoring their money back guarantee this is a very bad company I would advise anyone out there not to order on eBay but to use Amazon they are fabulous and honor their words

I have been a customer for many years. I have decided to boycott your company. It is a very sad decision in my opinion that you have decide to take certain Dr. Seuss books. I believe this is going to hurt your company more than you are anticipating. I am sorry you have become part of the ridiculous over reaching "Cancel Culture." Bye Bye Ebay!

Sincerely,

Veronica Knott

To whom it may concerns:

I am a buyer from eBay. My ID: tinsptr0

On January/ 18/2021 > I purchased a Cartier watch with amount $1127.07 (over a thousand dollars) but I foud out a watch is fake replica Cartier watch

Item number : 193841297902
ORDER NUMBER: 17-06425-83098
AMOUNT :# $1127.07
SELLER ID# navanathenterprises (562*)

I am very upsad, mad. I tried to leave feedback for this seller with warning all buyer from eBay. But Your system locked me out

* I don't know why Your system don't allowed I GIVE FEEDBACK FOR SELLER >Continues show "errors"
I request EBay investigate & Please protect Your buyer. The fake watch have to remove.
I will report for ic3.gov, consumer report for warning every buyer have carefully when buy on This seller from eBay.
I shipped the watch back to seller on 02/08/2021
Tracking number: RH002710042US
I have alls documents to proof watch is fake, replica watch. Please open attached documents pictures of a watch. Seller still continues bother buyer.
Seller stolen my money,.
I lost my money, I can't let it go like that.

best regards
Tinsptr0

Based in United States, buyersellerbuyerseller has been an eBay member since Jan 14, 2017

This seller listed the item below, which one would think is a real computer graphics card, turns out it is a PICTURE of one. This listing should NEVER have been allowed to be posted under the computer section, if this scammer wants to sell pictures there is a place for that under "EBAY ART"

EVGA GeForce RTX 3080 XC3 ULTRA 10GB GDDR6X Graphics Card See original listing
EVGA-GeForce-RTX-3080-XC3-ULTRA-10GB-GDDR6X-Graphics-Card
Item Sold
Condition:Used
Ended:Feb 28, 2021, 8:20PM
Winning bid:US $1, 125.00
[ 27 bids ]
Shipping:$8.10 Expedited Shipping
Item location:Central, South Carolina, United States
Seller:
buyersellerbuyerseller (4) | Seller's other items

This person listed this item under the "Computers, Parts, GPU" section not under the "EBAY ART" section where it should have been listed if the seller is selling a picture and not electronic parts. I unknowingly bid on and won this item believing I was purchasing a real computer graphics card, only to find out after that I had been scammed. It is not enough for a "seller" to finally tell a potential buyer that the item is not in fact a video card but only a picture buried deep down in the fine print of the item description. I was in the computer parts GPU section for a reason, and that was to purchase a real video card not a picture, if I wanted a picture I would have been in the Art section. This seller is committing fraud, do not try to stand on the detail that "well it did say it was a picture" when that information as you know is buried deep in the listing, and should not have been listed where it was. I have a case for fraud as the item never should have been listed as a computer/electronic device or item anyway. Your idiot service perpetrating fraud and allowing scammers and criminals to defraud actual customers

I did not knowingly intend to purchase a picture of a computer graphics card.
EBAY is allowing fraud to take place on its website.

I ordered this item from seller corrine 21. The item arrived defect. It would not heat or massage right out of the package. I went onto purchase history & used "returns" option to fill out a request for a full refund. I am told by eBay by email that the seller is not obligated to give refund. They advertise a "money back guarantee" on their website. I want my full refund.

I purchased item [protected] on Feb 17 from a seller that listed the item location as Altadena CA . I'm in WA. I chose this seller because Altadena is only 2-3 days shipping to WA. A day after I paid for the item I got FedEx notification that the item would arrive Feb 20.Then I got updated tracking notification that it would ship from New Jersey and a new delivery date of 2-26. It is 2-27 and the Fedex tracking shows it is in Mn. I have complained to EBotched and they in a chat transcript SR-1-[protected] agreed that the seller violated eBay's policies and they have taken corrective action. NOT SO! I have checked on this seller's other listings and he still show the misleading location as Altadena. So Ebay has also mislead me. I may never buy from ebay again because the have lied to me and failed to correct problems with sellers from China that game the system by using item locations in the USA when they ship from China.

Even though I have MAJOR concerns about the new ebay pay system, I, and others, HAD to sign up. Just a few months into this "servivce", ebay screws up my payout date...They apparently did the same for many sellers, according to a phone rep I spoke with, yet, no announcement was made...My Tuesday payout was moved to the following Tuesday...I spent 5 hours on the phone with what ebay claims is customer service until this issue was semi-resolved..5 hours of being hung up on, disrespected and lied to...Finally, my issue was semi-resolved...Maybe...Is this all ebay can offer? My fees have certainly increased, however, the customer service at the site has gotten worse...MUCH MUCH MUCH worse...Ebay should be ashamed to even offer help if this is as good as they can muster...And whomever told the phone reps to say are sorry should be fired...NO ONE at ebay is sorry about their pathetic customer service, because it NEVER improves...EVER

I listed an item for auction with a buy it now option. When the first bid arrived, the buy it now option went away. I was not aware this would happen and so went on customer service chat. "Bong" let me know that the policy was that the first bid cancelled out the buy it now option. I stated I did not know or like this policy, as it would allow the first .99 cent bidder to ruin the opportunity for future viewers. He said he would bring it to management attention and would I consider that OK. I told him I should reconsider selling on EBAY and he wrote "yes, you should reconsider that".

They keep your money and bank it for days before releasing payment. Ponzi scheme anyone?

Sold by aikho_45 (2096)
Now, my 8th e/mail. Not sure why ebay takes payment immediately, but ties up my whole morning to get response of some kind. Received desk with foreign language, need English instructions/English illustrations. I need my desk setup — please, send instructions to: [protected]@aol.com, AND to my grandson who will assemble: [protected]@gmail.com

Item [protected]
Order number: [protected]

Ebay is now requiring sellers to keep their money with ebay and eliminating paypal. Ebay hold sellers money for 4 - 6 days before the seller has access to his money. Paypal was instant. Ebay also decides when the sellers can have their money. They do not allow the seller to keep a portion in the account to cover fees and shipping. The person who designed this obviously does not balance a check book. Ebay system is a bookkeeper nightmare.

I made a purchase from bargainbinmedia for cds. My purchase was made the middle of December 2020 in the amount of $71.89.

Order #[protected] [protected]

If I do not receive either the merchandise or refund, I will have my bank refund the money to me and they can go after bargainbinmedia.

Sincerely

Kathleen Hubbard

It seems that sellers are manipulating feedback by falsely claiming purchaser extortion to remove negative reviews made by their clients.

This method significantly disadvantages the purchaser as ebay arbitrarily makes a decision and removes the negitive feedback immediately and without seeking any involvement from the purchasing party. Furthermore this method moves the purchaser into a position where there are no available options to appeal the feedback removal or address the sellers dishonest and manipulative behavior.

Desired policy change:
The Ebay not undermine the integrity of the customer feedback process by permanently removing negative feedback without first seeking and considering the input provided by both involved parties .

Incident details:
Date: 28th January 2021.
Item id: [protected]
Seller: bonita777_64

On January 18th we put up a mamiya camera for sale with an auction and buy it now price ITEM # [protected]. I called customer service on 1/22 to inquire why the "Buy It Now" option had been removed. The representative told me to end the auction and to list it again as a Buy It Now, with make an offer.
I followed here instructions and relisted it. It sold on January 26th. I was charged a selling fee on the ended auction as well as the completed Auction. Later I spoke to customer service and the representative told me she would reverse the ended auction fee of #188.21. That was never done. I now understand how the various auctions work. However I was told that that transaction fee would be reversed. How do I accomplish this? You must have notes in my account of the conversations I had with Customer Service.
Please reverse that charge as I was informed, That you.
Tom nelson (Brady-Nelson)

I purchased and paid for an item. I later received an email from the seller (not threw ebay) requesting more money on top of the original postage cost, clearly a breach of ebay's police. The seller cancelled the sale. I left legitimate feed back simply stating (this seller can not be trusted) to which ebay removed the feed back and accused me of extortion.

Received emails in order of receipt

(1)
New message from: backupdog Top Rated Seller (93, 825PurpleShooting Star)
Thank you for the email and I am sorry for the confusion.
But the $99.00 is the price for the shipping fees.
I think the email was suppose to be regarding the difference owed.
The total cost for shipping is $99.00.
The difference owed to ship the item is $29.95.
If you like to pay the difference we can ship.
If not, we understand and will refund immediataley.
Thank you
Shannon

(2)

eBay policy breach: Feedback Extortion

Hello riii3000,

We've looked at your eBay account and see that some of your actions do not follow eBay's Feedback Extortion policy. As a result, we've taken the following steps:

- The following feedback you left has been removed:

Using the feedback or detailed seller ratings (DSR) systems in exchange for any of the following isn't allowed:

Buyer:

- Forcing a seller to provide goods and services that weren't included in the original item's description.
- Demanding a return or refund.

Seller:

- Requiring buyers to leave positive feedback or DSR in exchange for receiving the purchased item.
- Offering monetary compensation or an additional item in exchange for positive feedback or DSR.

For more information on this eBay feedback policy, go to:
http://pages.ebay.com.au/help/policies/feedback-extortion.html

More specific details are provided below.

We understand you may not have been aware of this policy or the importance eBay places on it. Now is a great time to review our guidelines and ensure future listings comply with them. Our guidelines can be found here:
http://pages.ebay.com.au/help/policies/feedback-extortion.html

Note that future breaches of this policy could result in limits on your ability to buy and sell on eBay, and the suspension of your eBay account for an unlimited time period.

Regards,

eBay Customer Service

eBay Document ID: [protected]

(3)

RE: Re: eBay policy breach: Feedback Extortion SR# 1-[protected]

Hello Alan,

Thank you for contacting us today. It's concerning to hear that you receive this kind of email.

I was able to review the details of this feedback and I can confirm that this is inline with our policy. This is a valid feedback pertaining to your experience with the transaction considering the seller has cancelled the sale just because you did not pay for the additional cost.

Although we can no longer reinstate the feedback, what we can do is to report the seller as well as the person who removed your feedback. As for the seller, we do not allow them to ask for additional payments especially when it is separate from the original purchase cost. This is clearly violating our policy. It's our top priority to ensure eBay remains a safe and reputable place and we take reports of members not following our rules very seriously.

The actions we take can include removing a listing, sending the member a warning, limiting buying and selling privileges, or even suspending the account. In some cases this means that the member may be allowed to continue to use eBay, but on a limited and closely monitored basis.

We greatly appreciate your time for bringing this to our attention. We'll make sure that this won't happen again.

Thank you for choosing eBay. Have a good one!

Kind regards,

Arlene G.

eBay Customer Service

(4)

New message from: backupdog Top Rated Seller (94, 004PurpleShooting Star)
Hello,

Please note, if it was removed, it was because you breached eBay's policies, we have reported you and you have been blocked.

Note
I have not been blocked! but this is evidence that ebay say one thing and to one cliant and has not reprimanded the seller. ebay feed back can not be trusted as it is manipulated.

I just started listing items on eBay and immediately after the auction was listed, I noticed that there was a reserve price in the auction which was a mistake. I immediately went back in and took out the reserve price and changed it back to an auction with the starting price that I wanted and no reserve. I just saw that my account has been charged $35 for a reserve price auctions even though the listing was changed back to a non-reserve auction.

I have tried to help in contact through eBay multiple times and the message it continuously gives me is "Sorry Gary, live support is currently unavailable".

When I try to use live chat, I always get the message "Sorry, this contact channel Will be closed before an agent is available to speak with you today. Please try again tomorrow". This is the message I'm getting in the morning!

When I call the phone number to talk to somebody there, there's just an automated recording that says eBay no longer provide support through this phone number and that I have to do it online, but apparently there's no way to contact eBay online either, yet they continue to take my money.

How is it right that eBay takes my money even when they shouldn't and yet when there's a problem, there's no way to rectify it? It doesn't appear I have any recourse. To me this is fraudulent and outright theft. If it's happening to me, then it's happening to other people too.

What can I do?

I've been shopping on Ebay for 3 years. NEVER AGAIN.
If you order a lot and don't receive your orders OR the order arrives not as described PREPARE for a NIGHTMARE! You will be accused of not following policy... Yes, you will be accused of returning too many items NOT the seller!

Whatever you do on Ebay, do NOT trust advertisements or descriptions on objects sold on Ebay; particularly coming from India and China!

If you dispute charges with your credit card company, Ebay will 'punish' you by locking your account.

Ebay has many other egregious business practices, such as making their website as unfriendly as possible: finding items, contacting Ebay directly, very uncaring staff and so much more.

My credit card has had to give me 'courtesy credits" because Ebay has refused to act with ethics.

I received an email from Paypal on stating that they have returned $375.67 from my account to reimburse the buyer for the product that eBay Global Shipping lost. I made several attempts for eBay to take care of the buyer and myself but got nowhere. I continued to get nowhere. Then all this happened with Paypal. I shipped the product and it was received by EGS and I was told via chat that I was not responsible after it reached EGS and that someone would contact buyer which did not happen. This item was rare and I am now without the item, sold $, eBay charges, Paylpal charges, shipping cost and chargeback charges. I have now lost time, money and product due to eBay. I would appreciate help with my issue.

7-26-20 SOLD RARE VINTAGE 1980 STAR WARS TIE BOMBER DIE CAST BY KENNER
ITEM# [protected] $375.67 (ITEM$360.77 + SHIPPING $14.90)
BOXED ITEM UP AND SHIPPED IT TO ADDRESS SUPPLIED THROUGH EBAY
USPS TRACKING # [protected] [protected] SHIP DATE 7-27-20

ALL INFORMATION ABOUT SHIPPING BELOW CAME DIRECTLY FROM EBAY.
• Aug 5, 2020
• 7:40pm
• Processing at the Global Shipping Center
• Erlanger, Kentucky [protected]
• Global tracking #UPAAD000000011331401
• Aug 5, 2020
• 8:27pm
• Customs Documentation and LabelinG
• Erlanger, Kentucky [protected]
•
• Aug 7, 2020
• 4:43pm
• Shipped from the Global Shipping Center to International Destination
• Erlanger, Kentucky [protected]
• Aug 10, 2020
• 5:36pm
• Customs Cleared
LVNKEB tracking #LPKEN000000560135513

8-28-20 CUSTOMER CONTACTED ME VIA EMAIL REGARDING PACKAGE NOT DELIVERED

Hi Robin,
Stil no delivery yet? Not panicking yet. During the current times, and many people shipping items and not going out to shop, couriers are busier than ever. What Courier is going to deliver? FedEx, Purolator, or UPS? Do you know? The tracking shows the item is in Canada. I wonder if there is a number to call, or courier to contact for an update? What are your thoughts?

Thank you,
Darren

8-31-20 CONVERSATION WITH ELA MARIE FROM EBAY.
I ASKED: CAN YOU CONTACT YOUR CARIIER AND ASK THEM TO INVESTIGATESINCE IT WENT THROGH EBAY GLOBAL SHIPPING?
ELA REPLY: SURE THING, WE'LL HANDLE IT FROM HERE SINCE GLOBAL SHIPPING IS WITH US AS WELL.
I SAID: I WOULD LIKE YOU TO FIND OUT WHERE IT IS AND WHEN IT WILL BE DELIVERED.
ELA SAID: AS OF NOW, WHAT YOU CAN SEE THERE IN TRACKING IS WHAT WE CAN SEE HERE ONLY ALSO ROBIN. DUE TO THE DIFFICULT TIMES NOW, WE REALLY CAN'T SAY WHEN WILL THE ITEM BE DELIVERED.
MORE CONVERSATION
ELA SAID: WE''LL REACH OUT TO THEM TO KNOW THWE SITUATION BUT IF THERE IS ANY UPDATE OR MOVEMENT IN THE SHIPPING IT WILL SHOW UP ON THE GLOBAL TRACKING #
9-21-20 CHATTED WITH JOVEN AT EBAY BECAUSE STILL NO ITEM DELIVERED OR REPLY FROM EBAY. TRYING TO BE PATIENT WITH EVERYTHING THAT IS GOING ON.
JOVEN SAID: I HAVE MADE A REQUEST AND CONTACTED GLOBAL SHIPPING ABOUT THIS MATTER. PLEASE EXPECT FOR THEM TO REACH OUT TO YOU VIA EMAIL WITHIN 24-72 HOURS.
9-21-20 CHATTED WITH KENNETH RUSSEL AT EBAY
HE ALSO STATED THAT EGS WOULD CONTACT ME AND THE BUYER DIRECTLY IN 48-72 HOURS.
HE ALSO STATED THAT I WAS NOT REQUIRED TO REFUND BUYER.
JUST LET THEM KNOW THAT YOU ALREADY GOT IN TOUCH WITH US AND THEY WILL BE CALLED.
I SAID: SO DOES THAT MEAN YOU WILL HANDLE EVERYTHING REGARDING HIS REFUND?
KENNETH SAID: YES
CONTINUED CONVERSATION
I SAID: WHAT ABOUT THE PRODUCT/FUNDS? DOES EBAY PAY HIM BACK?
KENNETH SAID: YES
AND YOU SHOULD STILL GET THE MONEY FOR THE SALE.
8-26-20 RECEIVED EMAIL FROM SARAH F.

9-24-20 MEIZI
9-24-20 RODNEY 2:15 PM
9-25-20 JUDY P. 9:43 AM
9-25-20 MAY O. 11:52 AM
PAYPAL REFUNDED BUYER $375.67
PAYPAL CHARGEBACK FEE $20.00
PAYPAL ORIGINAL FEE $16.83
EBAY SELLERS FEE $36.08
EBAY CHARGE ON SHIP FEE $1.49
ACTUAL SHIPPING TO EGS $9.54
TOTAL COST TO ME $459.20
SO I DO NOT HAVE MY ITEM AND I AM HAVE NOW LOST $459.20. I DELIVERED THE ITEM TO EBAY GLOBAL SHIPPING AND EBAY GLOBAL SHIPPING IS RESPONSIBLE FROM THAT POINT FORWARD. I CONTACTED THEM NUMEROUS TIMES. PAYPAL SHOULD HAVE BEEN DEALING WITH EBAY GLOBAL SHIPPING. I SENT PAYPAL PROOF THAT ITEM WAS DELIVERED TO EBAY GLOBAL SHIPPING BUT THEY STILL TOOK MY MONEY. I HAVE CHATTED, EMAILED, CALLED AND SENT WRITTEN CORRASPONDANCE TO NO AVAIL.

I WOULD LIKE MY MONEY BACK. I WOULD LIKE EBAY TO TAKE RESPOSIBILITY AND DO THE RIGHT THING.
This is the letter that I received from Paypal.
Dear Robin Voss,
We've been working with your buyer's financial institution to resolve the dispute for the transaction detailed below.
• Buyer's name: Darren Buckley
• Buyer's email: [protected]@shaw.ca
• Buyer's transaction ID: 7BA394111U5535526
• Your transaction ID: 1XK31719R22298911
• Transaction date: July 26, 2020
• Transaction amount: $375.67 USD
• Disputed amount: $523.37 CAD
After our efforts to resolve this dispute on your behalf, your buyer's financial institution decided in the buyer's favor.
While we cannot dispute this transaction any further, we encourage you to contact your buyer directly to reach a resolution.
Thank you for your patience during this process. We appreciate your business.
You can find additional information and tips about buying and selling safely on our Business Resource Center. After you log in to your PayPal account, click Tools, and then click Business Resource Center under "Grow your business."
Sincerely,
PayPal

I received an email on 10/14/20 stating that it was not covered by the chargeback Seller protection and Paypal charged me an additional $20.00 for a chargeback fee.

This item was very rare and part of my personal collection.