The complaint has been investigated and
resolved to the customer's satisfactionResolved Easy Saver — Stupid People Don't Read
resolved to the customer's satisfaction
LET ME TELL YOU ALL SOMETHING... OKAY? I happen to be one of those women/men who answer those phones at the CALL CENTER that you are calling and verbally abusing. Really, is that necessary. Most of us who answer those phones have worked there less time that you have been being charged. We didn't work there when it happened, we didn't enter in any of your information FOR you, we are working in one of the hardest industries there is and yet...why do we chose to be there... because we like to HELP. We are helpers when we answer that phone. While we do understand your frustration - we want to help remedy the situation. Every company will do something that angers you at some point. It's how they resolve the issue that matters. That gal on the other end of the phone had nothing to do with your enrollment. Yet, daily we get yelled at, cursed, and verbally abused as soon as we as how we can HELP you. What part of HELP don't you understand. YOU made the mistake of the enrollment in the Easy Saver Rewards Program. YOU are the ones who have been negligent in checking your accounts weekly... if not DAILY - like I do! Believe it or not, it's not a SCAM. We have been in busines for over 30 years and have over a million satisfied customers... who DO read the smaller print, (which in this case there IS no fine PRINT! It's an entire webpage that TELLS you to 'ENTER YOUR INFORMATION MANUALLY"... where it says "ENTER YOUR INFORMATION TO JOIN THE EASY SAVER REWARDS PROGRAM!" So, PLEASE... remember when you call that we truly do understand you are surprised, upset, angry, irrate and even threatening to report us to the BBB. Well, we ARE members of the BBB! Just try to be nice. You get alot farther with honey than vinegar. We are not responsible for what happened in your situation...however, we are kind enough to take the abusive from you... and still resolve the situation for you to your satisfaction! We like to have happy customers! We post our phone number on every charge on your bank statement. The bank has our phone number. It's no scam. The fact of the matter is that you didn't read. So, because you didn't read, just clicked clicked and clicked, you call and curse at us! Hey, some of us are good Christian women and we don't deserve to be talked to the way you talk to us. YOU made the mess... now, try to be kind to us while we resolve the problem to the best of our ability and to your satisfaction. Just stop yelling at us!
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