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Eastern Propane & Oil
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Eastern Propane & Oil
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Eastern Propane & Oil Complaints Summary

4 Resolved
1 Unresolved
Our verdict: Expect excellent service from Eastern Propane & Oil. While their resolution rate is high, always verify their service terms. Read customer testimonials, both positive and negative, to gauge their service's reliability and responsiveness. Have all relevant information ready when dealing with their customer service for efficient problem-solving.
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2:58 pm EDT
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Eastern Propane & Oil Fraud

I purchased a house a year and a half ago and the propane tank had no name on it. Now, where I am from that is an indication that you own your own tank (I know, most don't but I always have). I checked with Eastern Propane (Limoges) at that time and they could not provide me with a receipt showing that the tank was theirs. No serial number wouldn't even let me view the files they had from the old owners. The size tank they said I have was WRONG! They came out with a bill (wouldn't let me see it) and said that because of the amount it was for it MUST have been the set charge. Again, wouldn't let me see it or provide me with a serial number. We came to the conclusion that they could not provide paperwork of ownership to the tank. Since then I have been doing major yard renovations so the tank has been of minimul use. Fast forward to the 25th of April and I find curious tracks in my dooryard and by my propane tank (nope I didn't lock the lid). Get a bill a couple days later from Eastern for non-use of their tank. What? Call them up and now all of a sudden they have my tank's serial number, correct size, everything. Go figure! The customer service/admin assistant that answers the phone at the Claremont facility was completely rude and LIED on the phone. Denied that I was there last year or that they had anyone there that fit the description of the manager I spoke with, HUH? The threatened that they were going to come and take the tank. Oh, and they still havent provided the documentation for me to see that proves ownership. A completely crocked company. BEWARE! They will be talking to my attorney now.

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1:22 pm EST
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Eastern Propane & Oil Outrageous Charges

Short version:

* Surprise deliveries.

* $180 fee for tank removal, unless you sell the house. Then the buyer gets charged for your remaining fuel. If they don't want Eastern Propane, the tank is removed for free. (Hmmmm...why can't they offer free removal for loyal customers who are moving. I certainly won't use them again after paying that charge!)

* If you want your unexpected fuel delivery removed from you tank you may do so... at the rate of $72/ half hour or $95 an hour!

* If you cannot pay off said unexpected delivery and decide to put yourself on a payment plan, your tank will be "capped for non-payment" and your account frozen until your house is sold and they attempt to rope in the unsuspecting new owners or until you give in and pay the $180 removal fee.

Two years ago I dealt with an extremely rude manager in Hawley while attempting to discuss my rate. I ended up calling NJ office and speaking to their manager who handled it. She was wonderful. If you are stuck in a tough situation, tryi it. As for me...I won't deal with the Hawley office again and unfortunately, I won't deal with the company again. Their website says "We believe in listening". What a crock!

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dale winchester
Matamoras, US
Jan 20, 2014 8:14 am EST
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I also experienced an $89 fee for tank placement and was never notified.
I was then sent to collections and my credit was damaged.
I am NOW being charged 539.00 for a vacant house ( I am the landlord) that the heat has been turned off except for extremely cold days.
I checked the tanks and they leak around the fuel gauge, lets see what they do about my charges that I paid. hmmmm

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Padrino
Bushkill, US
Feb 22, 2011 1:12 am EST

I can definitely relate to this, specially with the unwanted delivery. These people only care about taking your money, for example them trying to make two or three deliveries during winter season when you really need one, making you pay the higher rates. I can't wait to get rid of them. I had to wait three weeks to get my tank connected after they got paid, they used a lame excuse saying they had no one available to connect the line but when they cut me off they made sure a tech was available to then charge me 180.00 to get the line connected.

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2:01 pm EST
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Eastern Propane & Oil bad company

I used this co as my propane supplier for my homes heating needs. as time went on their driver mr. Kevin Dey, started doing chores and repairs on my house. for the most he was doing a credible job.
His last work for me was unsatisfactory. He refused to return my house keys thus I was forced to file a police complaint. Because of this bad employee the co has refused to sell me any more propane and has cancelled my account.

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Is Eastern Propane & Oil legit?

Our verdict: Eastern Propane & Oil has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Eastern Propane & Oil's position as a benchmark of trust and quality within its industry. Users and clients of Eastern Propane & Oil can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Eastern Propane & Oil earns 100% level of Trustworthiness

Perfect Trust Endorsement: Eastern Propane & Oil achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Eastern Propane & Oil. The company provides a physical address, 10 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

By resolving 80% of 5 negative reviews, Eastern Propane & Oil is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.

Eastern Propane & Oil has claimed the domain name for eastern.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Eastern.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Eastern Propane & Oil website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Eastern.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Eastern.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Eastern Propane & Oil.

However ComplaintsBoard has detected that:

  • Eastern Propane & Oil protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to Eastern Propane & Oil has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
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2:42 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

This company has developed quite a reputation for dishonest work practices pertaining specifically to Gas/Propane delivery. A group of us have decided to form together and expose the company for it's shady practices. We were shocked to learn that though there were many complaints by word of mouth no one has yet posted anything on the web to fore warn...

Read full review of Eastern Propane & Oil and 7 comments
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4:14 pm EDT
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Eastern Propane & Oil Mystery Bills

This company has developed quite a reputation for dishonest work practices pertaining specifically to Gas/Propane delivery. A group of us have decided to form together and expose the company for it's shady practices. We were shocked to learn that though there were many complaints by word of mouth no one has yet posted anything on the web to fore warn others. If I can save some frustration and money then I will attempt to do so.
The first and most common complaint you will hear is billing.
Eastern Propane does not bother to give you a normal receipt for a delivery. It is usually chicken scratches that mean very little. Considering the price of propane (around $300-$600 a delivery) you would think a little more effort would be taken when producing a customer a receipt.
The reason the receipt needs to be more professional is because of the mystery billing...
Suddenly a bill comes in the mail from Eastern Propane. You open it and find a $500 charge for a "automatic delivery". You realize you have just had your tanks filled 2 weeks ago and have paid $600. You call Eastern and ask what happened. They simply state the did an automatic delivery (curiously some of us are never home) and the delivery equaled X amount of fuel. You can dispute it with them however, the bottom line is if you don't pay the bill your heat will be shut off. This happened to me once, and not only did they shut my propane off but my neighbor saw them draining my hot water as well using the valve...
I called and paid immediately and was shocked at how ruthless they could be. I had 2 children both under the age of two...
I asked if they could check for leaks because 16o gallons of propane should have lasted more then 3 weeks in a 1100 square foot home. Mysteriously, there were no leaks. My heat was set at 72.
In my experience this was a little excessive and after talking to other customers I realized they too had asked to have their tanks or lines checked for leaks. I chuckle now more in disbelief then anything at how devious they were putting on a show to "check my tank"
Stay away, stay away, stay away, from these guys. There are plenty of Vendors in Southern Maine and NH to do business with regarding fuel. I hope this fore warns anyone thinking of using them and saves you money this upcoming winter.

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GildyGlock
Springfield, US
May 03, 2013 2:46 pm EDT
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I purchased a house a year and a half ago and thee propane tank had no name on it. Now, were I am from theat is an indication theat you own your own tank (I know, most don't but I always have). I checked withe Eastern Propane (Limouges) at theat time and theey could not provide me withe a receipt showing theat thee tank was theeirs. No serial number, wouldn't even let me view thee files theey had from thee old owners. The size tank theey said I have was WRONG! They came out withe a bill (wouldn't let me see it) and said theat because of thee amount it was for it MUST have been thee set charge. Again, wouldn't let me see it or provide me withe a serial number. Fast forward to thee 25the of April and I find curious tracks in my dooryard and by my propane tank (nope I didn't lock thee lid). Get a bill a couple days later from Eastern for non-use of theeir tank. What? Call theem up and now all of a sudden theey have my tank's serial number, correct size, everytheing. Go figure! A completely crocked company. BEWARE!

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Eastern Propane & Oil contacts

Phone numbers

+1 (800) 523-5237 +1 (603) 332-2080 More phone numbers

Website

eastern.com

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