The complaint has been investigated and
resolved to the customer's satisfactionResolved Eastern Propane & Gas — Dishonest billing practices
resolved to the customer's satisfaction
This company has developed quite a reputation for dishonest work practices pertaining specifically to Gas/Propane delivery. A group of us have decided to form together and expose the company for it's shady practices. We were shocked to learn that though there were many complaints by word of mouth no one has yet posted anything on the web to fore warn others. If I can save some frustration and money then I will attempt to do so. The first and most common complaint you will hear is billing. Eastern Propane does not bother to give you a normal receipt for a delivery. It is usually chicken scratches that mean very little. Considering the price of propane (around $300-$600 a delivery) you would think a little more effort would be taken when producing a customer a receipt. The reason the receipt needs to be more professional is because of the mystery billing... Suddenly a bill comes in the mail from Eastern Propane. You open it and find a $500 charge for a "automatic delivery". You realize you have just had your tanks filled 2 weeks ago and have paid $600. They have no tracking system, no proof of delivery, or anything else. You will receive a bill however. You call Eastern and ask what happened. They simply state the did an automatic delivery (curiously some of us are never home) and the delivery equaled X amount of fuel. You can dispute it with them however, the bottom line is if you don't pay the bill your heat will be shut off. This happened to me once, and not only did they shut my propane off but my neighbor saw them draining my hot water as well using the valve... I called and paid immediately and was shocked at how ruthless they could be. I had 2 children both under the age of two... I asked if they could check for leaks because 16o gallons of propane should have lasted more then 3 weeks in a 1100 square foot home. Mysteriously, there were no leaks. My heat was set at 72. In my experience this was a little excessive and after talking to other customers I realized they too had asked to have their tanks or lines checked for leaks. I chuckle now more in disbelief then anything at how devious they were putting on a show to "check my tank" Stay away, stay away, stay away, from these guys. There are plenty of Vendors in Southern Maine and NH to do business with regarding fuel. I hope this fore warns anyone thinking of using them and saves you money this upcoming winter.