Not only does Bounce Energy bill me twice a month for service, but when I called in the past to figure out why this happens I'm forced to wait a long time for someone to answer the phone and then when they finally answer I always have to deal with the rudest customer service people I have ever encountered in my life.
Now today an ONCOR service guy arrived at my house today to turn my electricity off because Bounce Energy told him to. I talked him out of it – I had already paid ONE of this month’s bills. I called Bounce Energy to see why they sent him out since I paid my bill online through my bank service – well, since Bounce does not accept electronic payments via my Bill Pay service, the bank mailed them a check and they had yet to receive it. I tell this service woman that I can email her a screenshot of my online statement as proof that payment was made and on the way. However, that wasn’t good enough for her, and she said, “When the check gets here we will turn your power back on.” When I replied telling her that they didn’t turn me off, she seemed surprised and retorted by saying, “Well then, we’ll send them back out to turn it off because we don’t have your payment.”
Then she tells me that she will let me talk to her supervisor - though she doubted anything would change – and then I guess she thought she put me on hold. But she didn’t put me on hold. So this is what I hear her say to someone else there in her office; “This guy is a complete [eff]ing idiot! He sends a payment through his bank’s online bill paying service and they mailed a check and he acts like he expects us to just get his payment immediately. Now he wants to email pictures of his bank statement. Plus they went out to turn his power off and he somehow talked them out of doing it, so now I’m going to send them back out there to shut the ###’s power off.”
As she’s saying all of this to whoever, I’m on www.powertochoose.org signing up for a different electricity provider (I’m giving StarTex Power a try). I finally interrupted her rant to her co-worker or whoever it was by saying, “After you get your supervisor on the phone, you should start packing your personal things because when I’m done you won’t have a job there.” She gasped, got real quiet, then hung up on me.
And just to prove I really sent them the payment, I attached the line-item screenshot from my online Bill Pay bank statement that shows this payment went out to Bounce Energy last Monday.
All in all, prepare to deal with a super deluxe load of rude service if you sign up with Bounce Energy.
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