The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
East Coast Toyotasales practices

W

At the eleventh hour, owner John Ripoli stepped in and gutted a deal to buy a Prius that had been 2 weeks and many, many hours of my time (and his staff’s time) in the making. After they took a down payment, had the contract drawn up, and had me sign the contract, he stepped in and tried to extort an extra $600 (plus tax). He then appointed a "Rude Man in Chief", named Rolando Perez, to run us out of there when we refused to capitulate.

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